John Pankau Email & Phone Number

Brighton, Mi, Us

Green Oak, Michigan, United States

Wixom, Michigan, United States

• Load company truck each day and deliver 5 gallon bottled water and 50 lb. bags of salt to residential and commercial customers according to daily route schedule;• Manage daily routes independently to ensure accurate and timely delivery of product by making changes to delivery frequencies, routing, quantities, and product when necessary;• Engage and communicate with customers to provide exceptional service and build relationships with designated customer base to retain and grow the routes, offer new products and services at the time of established product delivery;• Maintain daily communication with Culligan office staff on special tickets, routing questions, immediate issues, and other customer requests via e-mail/text/phone;• Accurately complete all required paperwork and perform pre-trip vehicle inspections on a daily basis.

Wixom, Michigan, United States

Developed a new role at the company as a ​materials coordinator/office manager ​into a role with a much wider range of responsibilities encompassing all aspects of the business including; account management, new business development, accounts payable/receivable, inventory management, shipping & receiving, and customer service.• Communicate and collaborate with clients to maintain and develop five major accounts; responsible for online order fulfillment from reception to delivery; purchasing goods and services for items not held in inventory; work with clients and developer on the creation of ecommerce stores; daily maintenance of websites;• Manage warehouse inventory of client’s purchased goods; oversee all shipping and receiving operations; responsible for the reconciliation of shipments; occasional travel for deliveries to local clients and handling issues with freight deliveries;• Coordinate delivery drivers schedules with regards to pick-ups and deliveries across multiple vendors and customers; organize and take direct ownership of fulfillment and delivery of large projects; report directly to the president regarding the status of ongoing projects and day-to-day operations;• Develop and execute marketing plans to bring in new clients; create customized quotes for projects for prospective clients; enter purchase orders for goods and services to fulfill special projects and orders;• Enter vendor invoices for payment; reconcile past outgoing purchase orders with goods and services rendered; create and send invoices to clients; oversee the collection of overdue customer invoices;• Purchase office supplies and coordinate facility services and maintenance; primary contact for vendors and persons entering the work space.

Chicago, Illinois, United States

Promote employee productivity and satisfaction by planning, coordinating, and implementing a broad range of services that allow Groupon’s headquarters to operate more efficiently. Groupon’s HQ is over 315k square feet and employs over 2,000 employees. • Manage and train an hourly workforce of four office coordinators, in addition to overseeing Groupon’s reception and mail distribution services; developed training guides to ensure smooth transitions into the job;• Maintain an inventory budget totaling $70k per month for beverage, kitchen, and office supplies; reduced spend by an average of $12k per month by continually analyzing supply usage and streamlining ordering and delivery processes, in addition to leading the implementation of an overhaul of Groupon’s beverage program;• Work directly with executive leadership and department directors in fulfilling the office services/facilities needs of every department; respond to employee inquiries via the ‘Freshdesk’ ticketing software; delegate tasks to office coordinators, and audit coordinator communications to ensure exemplary service is provided to all Groupon employees;• Coordinate and lead multiple office services/facilities projects at any given time, including office build-outs, inter-office moves, set ups for events/conferences, etc…; work with and communicate details to all relevant departments;• Primary contact for contractors and vendors coming into the office space, work with physical security department in adhering to employee safety measures and procedures, uphold safety regulations pertaining to emergency situations and safety equipment;• Perform maintenance on all office equipment and furniture, submit work orders when required, and work with property management and engineers on building issues.

Chicago, Illinois, United States

• Trained new employees and led the team during peak months in all steps of processing hundreds of daily web orders;• Developed simplified categorization systems for large quantities of returning rental/buyback stock, including the creation of an introductory guide to inventory database system “Text-Aid”;• Extensive work in shipping and receiving, worked with vendors on purchases and returns;• Delivered exceptional customer service via direct interaction, over the phone, and email.