James John

James John Email and Phone Number

Senior Business Leader, Transforming Business Through Technology @ Al Zubair Group
sharjah, sharjah, united arab emirates
James John's Location
Dubai, United Arab Emirates, United Arab Emirates
About James John

As a seasoned IT Professional with over two decades of experience, I've established myself as a Technology Business Leader who excels in leading and managing teams to deliver innovative solutions to solve complex business challenges. With a strong background in driving digital transformation, improving operational efficiency, and reducing costs, I've consistently demonstrated a proven track record of success in the IT leadership domain.My credentials include being a Prince2 Practitioner, ITIL V3 certified, and Six Sigma trained, underscoring my commitment to excellence in IT management.Throughout my career, I've been dedicated to developing and executing innovative strategies that align with business objectives. This encompasses expanding product and service offerings, creating and growing new business lines, driving digital transformation, and optimizing business processes. My process-oriented approach, meticulous attention to detail, and unwavering commitment to continuous improvement have been instrumental in achieving these goals.I'm not only passionate about achieving results but also about mentoring and coaching colleagues. I firmly believe in fostering a culture of continuous learning and growth, both for myself and those I work with.

James John's Current Company Details
Al Zubair Group

Al Zubair Group

View
Senior Business Leader, Transforming Business Through Technology
sharjah, sharjah, united arab emirates
Employees:
77
James John Work Experience Details
  • Al Zubair Group
    Senior Vice President
    Al Zubair Group Apr 2023 - Present
    United Arab Emirates
    - Setting and driving strategies to achieve the Company’s Vision.- Drive revenue growth through expansion of Product and Service offerings.- Budgeting and Workforce Management.- Increase organizational efficiency through alignment of critical business functions.
  • Al Zubair Group
    Director
    Al Zubair Group Apr 2019 - Sep 2023
    United Arab Emirates
    - Responsible for creating and growing Modern Workplace offerings.- Sales & Operations Management.- Alliance Management- Driving Digital Transformation initiatives- Business Processes Management.
  • Al Zubair Group
    Country Manager (Uae)
    Al Zubair Group Jan 2016 - Mar 2019
    United Arab Emirates
    Accountable for Sales & Operations of Al Zubair Group - UAE.Plan and implement Sales Strategies.Principal, Reseller/Partner & Vendor management.Plan and oversee internal IT Infrastructure changes.Business Process Management.Standardize processes for the Service & Support team.Plan and implement management reporting.Structuring communications plan.
  • Al Zubair Group
    It Consultant
    Al Zubair Group Jul 2015 - Jan 2016
    United Arab Emirates
    My role was multifaceted, involving cross-functional collaboration, communication, and problem-solving. I contributed to the development and execution of the project roadmap, facilitated training sessions for team members on new digital tools, and assisted in data analysis and reporting to measure the project's success.
  • Tesco Bank
    Manager - Service Delivery
    Tesco Bank Jun 2013 - Jun 2015
    Bangalore
    • Incident reduction by 25% through effective Problem Management and proactive Incident Management.• Successfully managed multiple product/server upgrades, deployments, and migration projects. • 100% success rate on planned changes.• Reduced communication challenges between L1 and L2 teams resulting in reducing the average Incident Resolution time by 18%.
  • Tesco Hsc
    Project Lead
    Tesco Hsc Sep 2010 - Jun 2013
    Bangalore
    Achievements• Successful Service Desk integration projects with multiple Vendor systems (Wincor, iTEK, Verizon etc.) following the Agile Scrum.• Design, develop and deploy the Database Archival and Purging solution resulting in better response time and increased stability of the Service Desk application.• Built a robust process for managing infrastructure readiness before deployment of ServiceDesk to reduce wait time and other environment issues.
  • Tesco
    Principal Technical Analyst
    Tesco Apr 2009 - Sep 2010
    Bangalore
    Achievements• Streamlined the development process to ensure continuous flow of work to the developers and ensured the performance metrics of the development was based on it.• Helped stabilize the production environment by identifying gaps and setting up mitigation plans to fix problems.• Ensured reusable scripts were developed to reduce the time taken to develop a solution.• Involved in 15+ medium sized projects (1-3 months) for development and deployment of ‘Business Process Views’ and product enhancements. • Contributed to improve the ways of working by having processes put in place for development team.• Received multiple value awards for delivering Key projects on time
  • Satyam
    Module Lead, Infrastructure Management Services
    Satyam Dec 2008 - Apr 2009
    Hyderabad
    . Certified in CA Unicenter Service Catalog. Setup the initial team to start working on the Service Catalog implementation project for GE.
  • Genpact
    Assistant Manager
    Genpact Apr 2003 - Dec 2008
    Hyderabad Area, India
    Achievements • Successfully managed application upgrades of Unicenter Asset Management, Unicenter Software Delivery and Unicenter Asset Intelligence to UAPM v11.3 and migrating all the asset information to the new system. • Created custom VB script plugins for accurate software tracking using CA IT Asset Manager. Used to improve accuracy of software asset tracking in GE Money. • Automated the weekly/monthly management reports using excel macros and VBA.• Improved controls in place for more accuracy in data gathering and reporting.• Stabilized the support process and streamlined the process of deployment across GE Money. • Ensured zero-percent attrition in the team for a period of 2 years. • Silver award for service improvements implemented.

James John Education Details

Frequently Asked Questions about James John

What company does James John work for?

James John works for Al Zubair Group

What is James John's role at the current company?

James John's current role is Senior Business Leader, Transforming Business Through Technology.

What schools did James John attend?

James John attended Harvard Business School Online, Annamalai University, Loyola Academy.

Who are James John's colleagues?

James John's colleagues are Paul Fernandez, Sami Al Rawas, Mohemmed Sabith, Naveen Jose, Edison Thomas, Jaydeep Sagar, Zainab Alklbani.

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