James John Email & Phone Number

United Arab Emirates

- Setting and driving strategies to achieve the Company’s Vision.- Drive revenue growth through expansion of Product and Service offerings.- Budgeting and Workforce Management.- Increase organizational efficiency through alignment of critical business functions.

United Arab Emirates

- Responsible for creating and growing Modern Workplace offerings.- Sales & Operations Management.- Alliance Management- Driving Digital Transformation initiatives- Business Processes Management.

United Arab Emirates

Accountable for Sales & Operations of Al Zubair Group - UAE.Plan and implement Sales Strategies.Principal, Reseller/Partner & Vendor management.Plan and oversee internal IT Infrastructure changes.Business Process Management.Standardize processes for the Service & Support team.Plan and implement management reporting.Structuring communications plan.

United Arab Emirates

My role was multifaceted, involving cross-functional collaboration, communication, and problem-solving. I contributed to the development and execution of the project roadmap, facilitated training sessions for team members on new digital tools, and assisted in data analysis and reporting to measure the project's success.

Bangalore

• Incident reduction by 25% through effective Problem Management and proactive Incident Management.• Successfully managed multiple product/server upgrades, deployments, and migration projects. • 100% success rate on planned changes.• Reduced communication challenges between L1 and L2 teams resulting in reducing the average Incident Resolution time by 18%.

Bangalore

Achievements• Successful Service Desk integration projects with multiple Vendor systems (Wincor, iTEK, Verizon etc.) following the Agile Scrum.• Design, develop and deploy the Database Archival and Purging solution resulting in better response time and increased stability of the Service Desk application.• Built a robust process for managing infrastructure readiness before deployment of ServiceDesk to reduce wait time and other environment issues.

Bangalore

Achievements• Streamlined the development process to ensure continuous flow of work to the developers and ensured the performance metrics of the development was based on it.• Helped stabilize the production environment by identifying gaps and setting up mitigation plans to fix problems.• Ensured reusable scripts were developed to reduce the time taken to develop a solution.• Involved in 15+ medium sized projects (1-3 months) for development and deployment of ‘Business Process Views’ and product enhancements. • Contributed to improve the ways of working by having processes put in place for development team.• Received multiple value awards for delivering Key projects on time

Hyderabad

. Certified in CA Unicenter Service Catalog. Setup the initial team to start working on the Service Catalog implementation project for GE.

Hyderabad Area, India

Achievements • Successfully managed application upgrades of Unicenter Asset Management, Unicenter Software Delivery and Unicenter Asset Intelligence to UAPM v11.3 and migrating all the asset information to the new system. • Created custom VB script plugins for accurate software tracking using CA IT Asset Manager. Used to improve accuracy of software asset tracking in GE Money. • Automated the weekly/monthly management reports using excel macros and VBA.• Improved controls in place for more accuracy in data gathering and reporting.• Stabilized the support process and streamlined the process of deployment across GE Money. • Ensured zero-percent attrition in the team for a period of 2 years. • Silver award for service improvements implemented.

Strategy Execution

Master’S Degree, Computer Science

Bachelor'S Degree, Computer Science