James John Email and Phone Number
As a seasoned IT Professional with over two decades of experience, I've established myself as a Technology Business Leader who excels in leading and managing teams to deliver innovative solutions to solve complex business challenges. With a strong background in driving digital transformation, improving operational efficiency, and reducing costs, I've consistently demonstrated a proven track record of success in the IT leadership domain.My credentials include being a Prince2 Practitioner, ITIL V3 certified, and Six Sigma trained, underscoring my commitment to excellence in IT management.Throughout my career, I've been dedicated to developing and executing innovative strategies that align with business objectives. This encompasses expanding product and service offerings, creating and growing new business lines, driving digital transformation, and optimizing business processes. My process-oriented approach, meticulous attention to detail, and unwavering commitment to continuous improvement have been instrumental in achieving these goals.I'm not only passionate about achieving results but also about mentoring and coaching colleagues. I firmly believe in fostering a culture of continuous learning and growth, both for myself and those I work with.
Al Zubair Group
View- Website:
- alzubairgroup.com
- Employees:
- 77
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Senior Vice PresidentAl Zubair Group Apr 2023 - PresentUnited Arab Emirates- Setting and driving strategies to achieve the Company’s Vision.- Drive revenue growth through expansion of Product and Service offerings.- Budgeting and Workforce Management.- Increase organizational efficiency through alignment of critical business functions. -
DirectorAl Zubair Group Apr 2019 - Sep 2023United Arab Emirates- Responsible for creating and growing Modern Workplace offerings.- Sales & Operations Management.- Alliance Management- Driving Digital Transformation initiatives- Business Processes Management. -
Country Manager (Uae)Al Zubair Group Jan 2016 - Mar 2019United Arab EmiratesAccountable for Sales & Operations of Al Zubair Group - UAE.Plan and implement Sales Strategies.Principal, Reseller/Partner & Vendor management.Plan and oversee internal IT Infrastructure changes.Business Process Management.Standardize processes for the Service & Support team.Plan and implement management reporting.Structuring communications plan. -
It ConsultantAl Zubair Group Jul 2015 - Jan 2016United Arab EmiratesMy role was multifaceted, involving cross-functional collaboration, communication, and problem-solving. I contributed to the development and execution of the project roadmap, facilitated training sessions for team members on new digital tools, and assisted in data analysis and reporting to measure the project's success. -
Manager - Service DeliveryTesco Bank Jun 2013 - Jun 2015Bangalore• Incident reduction by 25% through effective Problem Management and proactive Incident Management.• Successfully managed multiple product/server upgrades, deployments, and migration projects. • 100% success rate on planned changes.• Reduced communication challenges between L1 and L2 teams resulting in reducing the average Incident Resolution time by 18%. -
Project LeadTesco Hsc Sep 2010 - Jun 2013BangaloreAchievements• Successful Service Desk integration projects with multiple Vendor systems (Wincor, iTEK, Verizon etc.) following the Agile Scrum.• Design, develop and deploy the Database Archival and Purging solution resulting in better response time and increased stability of the Service Desk application.• Built a robust process for managing infrastructure readiness before deployment of ServiceDesk to reduce wait time and other environment issues. -
Principal Technical AnalystTesco Apr 2009 - Sep 2010BangaloreAchievements• Streamlined the development process to ensure continuous flow of work to the developers and ensured the performance metrics of the development was based on it.• Helped stabilize the production environment by identifying gaps and setting up mitigation plans to fix problems.• Ensured reusable scripts were developed to reduce the time taken to develop a solution.• Involved in 15+ medium sized projects (1-3 months) for development and deployment of ‘Business Process Views’ and product enhancements. • Contributed to improve the ways of working by having processes put in place for development team.• Received multiple value awards for delivering Key projects on time -
Module Lead, Infrastructure Management ServicesSatyam Dec 2008 - Apr 2009Hyderabad. Certified in CA Unicenter Service Catalog. Setup the initial team to start working on the Service Catalog implementation project for GE. -
Assistant ManagerGenpact Apr 2003 - Dec 2008Hyderabad Area, IndiaAchievements • Successfully managed application upgrades of Unicenter Asset Management, Unicenter Software Delivery and Unicenter Asset Intelligence to UAPM v11.3 and migrating all the asset information to the new system. • Created custom VB script plugins for accurate software tracking using CA IT Asset Manager. Used to improve accuracy of software asset tracking in GE Money. • Automated the weekly/monthly management reports using excel macros and VBA.• Improved controls in place for more accuracy in data gathering and reporting.• Stabilized the support process and streamlined the process of deployment across GE Money. • Ensured zero-percent attrition in the team for a period of 2 years. • Silver award for service improvements implemented.
James John Education Details
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Strategy Execution -
Computer Science -
Loyola AcademyComputer Science
Frequently Asked Questions about James John
What company does James John work for?
James John works for Al Zubair Group
What is James John's role at the current company?
James John's current role is Senior Business Leader, Transforming Business Through Technology.
What schools did James John attend?
James John attended Harvard Business School Online, Annamalai University, Loyola Academy.
Who are James John's colleagues?
James John's colleagues are Paul Fernandez, Sami Al Rawas, Mohemmed Sabith, Naveen Jose, Edison Thomas, Jaydeep Sagar, Zainab Alklbani.
Not the James John you were looking for?
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James John
Retail Demand Planner | Clscmp Certified | Expert In Demand & Supply Planning, Import-Export Logistics, Supply Chain & ProcurementDubai, United Arab Emirates2thermaxglobal.com, landmarkgroup.com -
James John
United Arab Emirates -
1cimacdubai.com
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