John Rohde Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina

Charlotte, North Carolina

Kennesaw, Ga

• Successfully developed, tested and implemented business continuity plan, allowing the contact center to continue providing customer service to over 2000 clients via a new, improved outsourced automatic call distribution system during disruptions• Eliminated 50% of third-party service requests and improved quality of service by learning NEC PBX programming, creating documentation of all existing assets, and accelerating the implementation of new assignments• Prepared RFPs and managed responses related to office relocation; saved approximately $60,000 over three years on $100,000 annual telecommunication costs by negotiating new telecommunication contracts• Responsible for revenue analysis, cost and performance reports; streamlined reporting process integrating source data from SQL with Excel pivot tables.• Assisted Customer Service Manager with day-to-day operations of contact center customer service floor, refund approval, and complaint resolution.

Camp Lejeune, Nc

Company Training Manager• Created Microsoft Access database containing all personal, training, and medical data required at the Company level for 250 marines that included daily and monthly reports that placed Company K first among five in reporting accuracy, punctuality and advanced training submissions• Standardized reporting and synchronized workflow, in part through creation of share folders and calendars• Instructed company staff in MS Office products required for their positions, raising their proficiency to intermediate• Eliminated a bottleneck in the Marine long-distance military education program to improve cycle times by 50%Company Administrative Assistant• Tracked movements and deployment of 250 personnel daily in and out of theater• Filed pay, promotion, housing, legal, educational, discharge, and medical forms; created templates that resulted in higher rate of positive, prompt resolutionInfantry Rifle Squad • Two combat deployments to Afghanistan, operating the full gamut of infantry operations in a counter-insurgency

Cheshire, Ct / Center Harbor, Nh / Rome, Italy

Master Of Business Administration (M.B.A.)

Bachelor Of Arts (B.A.), Political Science And Government