Event Services - Supervisor, Trainer, Usher, Concierge
Current- Deploy and supervise the 200 Event Services staff (ushers, ticket takers, elevator operators, and guest services) in an effective manner, emphasizing a courteous and helpful attitude towards all guests.
- Train employees on the proper procedures and techniques of greeting guests, assisting with directions throughout the venue, checking tickets and seating guests in assigned seat(s) and maintaining a safe environment for.
- Deliver training to entry-level new employees during their on boarding utilizing best practice delivery methods.
- Respond to risk management/emergency situations.
- Ensure compliance to established procedures, policies, safety and housekeeping standards.Provide stellar customer service to the guests at Honda Center events. Responsibilities include greeting guests, assisting with.