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A leader with expertise in information technology, service delivery and customer support. I am deeply committed to organizational health and leadership development. In addition to leadership management I specialize in creating teams that are 100% customer centered whether they serve in software development, networking, infrastructure, project management or customer support. I am well versed in serving as a solution architect, technical architect or project manager. At my core I am a trouble shooter and a solution hunter. This has served me well during implementations of customer relationship management systems (CRM), Enterprise Resource planning (ERP) upgrades, Unified Communications implementations (VoIP, UCAS) and computer network upgrades. My passion is delivering customer centered support and delivery of IT related services. Nothing thrills me more than placing the right technology into the hands of my customers and watching them move faster and smarter than they did before. I believe in the creation of stable, rock solid teams who provide top notch customer service whether we are talking infrastructure, enterprise software, software development, networks, systems administration, unified communications, security, planning or budgeting.
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Director Of Information TechnologyColorado 811 Jun 2018 - PresentGolden, Co, UsI serve as the Director of IT at Colorado 811 where my number one goal is to help Colorado 811 serve our stakeholders in the best way possible. I am proud to help make Colorado a safer place to live. Colorado 811 is committed to protecting Colorado’s underground infrastructure, promoting excavator and public safety education, and encouraging compliance with applicable laws at the best overall value to all stakeholders.
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Director Of Information TechnologyTuff Shed, Inc. Oct 2014 - Jan 2018Denver, Co, UsServed as the head of the Information Technology Department for America’s leading provider of storage buildings and garages. I was responsible for the implementation, development and support of all business technology and information systems. Supported the technological infrastructure, networks, phones, computer systems, mobile and enterprise software. Analyzed the costs, value and risks of information technology projects and maintained excellent relationships with third party service providers, managed services companies and vendors. -
Director Of Software EngineeringTuff Shed, Inc. Mar 2012 - Oct 2014Denver, Co, UsProgressively advanced through several opportunities overseeing software development and programming projects. Managing four to nine member teams including programmers, analysts and service desk. Providing end to end oversight of project management including the research, design, programming, development, documentation, testing and deployment of enterprise applications. Delivering solutions in the ERP, Web, Cloud and Network space in a co-located server environment.
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Information Technology ManagerTuff Shed, Inc. Oct 2010 - Jun 2012Denver, Co, UsHands on Manager of Business Analysts, Software Developers, Helpdesk Agents and I.T. Trainers. A key IT manager responsible to maximize the design, development, delivery, and technical support of technology based business solutions for over 100 manufacturing facilities and sales offices at the nation’s largest manufacturer of storage buildings and garages. Meeting corporate requirements for quality and budget through the timely development and execution of information system projects, computer operations, programming, networking, hardware solutions and support.
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Software Engineering ManagerTuff Shed, Inc. Nov 2006 - Oct 2010Denver, Co, UsI managed all ERP Systems development, analysis, infrastructure and custom software application development, maintenance and quality assurance. Enhanced and designed custom software and reporting solutions in the areas of financials, sales, purchasing, human resources, inventory and customer relationship management.
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Business System AnalystTuff Shed, Inc. Jul 2006 - Nov 2006Denver, Co, UsAnalyzed Tuff Shed’s business to generate requirements and technical approach, statement of work, labor and deliverables for programs or projects to ensure a quality product is produced. Translated findings into specific hardware and software requirments and communicated business and technical project requirements to all levels of management. Improved business efficiency and processes through business analysis, project management, development, reporting and workflows.
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Senior Technical Support EngineerOracle Jan 2001 - Jun 2006Austin, Texas, UsSupported complex technical issues for Oracle's JD Edwards EnterpriseOne & OneWorld development tools including Object Management Workbench, Form Design Aid, Report Design Aid, Workflow, Table Design Aid, Table Conversions, Security Workbench, Autopilot, Business Functions, Named Event Rules, Visual ER Compare and experienced in Package Builds and CNC. -
Distribution ConsultantJ.D. Edwards Jul 1999 - Dec 2000London, GbJD Edwards abbreviated JDE, was an Enterprise Resource Planning (ERP) software company. I served in a customer support role in the Global Support Center for internal and external users of JD Edwards products. I Provided complex trouble shooting for North and Latin American customers who used JD Edwards Enterprise Resource Planning software. Excelled at Supporting both JD Edwards World, and EnterpriseOne software for over 6,000 global customers. I authored many white papers and solution documents for the knowledge garden online self-service portal. Areas of expertise include: Inventory, Sales Order Processing, Purchase Order Processing, Advanced Pricing, Electronic Data Interchange, Accounting, Manufacturing, Configurator and Supply Chain functions.
Juan R. Skills
Juan R. Education Details
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University Of Colorado BoulderInformation Systems -
Centaurus High SchoolHigh School Diploma
Frequently Asked Questions about Juan R.
What company does Juan R. work for?
Juan R. works for Colorado 811
What is Juan R.'s role at the current company?
Juan R.'s current role is Director of Information Technology at Colorado 811.
What is Juan R.'s email address?
Juan R.'s email address is ju****@****hoo.com
What is Juan R.'s direct phone number?
Juan R.'s direct phone number is +130375*****
What schools did Juan R. attend?
Juan R. attended University Of Colorado Boulder, Centaurus High School.
What are some of Juan R.'s interests?
Juan R. has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Arts And Culture.
What skills is Juan R. known for?
Juan R. has skills like Leadership, Development, Team Building, Salesforce Training, Requirements Analysis, Sharepoint, Sdlc, Contract Management, Salesforce.com, Active Directory, Infrastructure, Financials.
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