John-Jury Luis Email & Phone Number

El Granada, CA, US

San Francisco Bay Area

• Improved team velocity by 32% over six months by refining sprint planning processes, implementing effective sprint inspection practices, identifying and mitigating risks, and fostering collaboration through targeted.
• Developed and implemented a structured escalation process, reducing the time JIRA tickets stayed blocked by 41%.
• Managed the full lifecycle of a project which improved web page performance by 50% (Google Lighthouse score improved from 30 to 60), resulting in higher customer retention and engagement.
• Ensured 100% resolution of identified high-risk issues by conducting thorough project timeline analysis to identify and mitigate potential release-blocking problems.
• Led a content redesign project that increased clicks per visitor by 20% and improved customer engagement.
• Managed a web page redesign project that reduced the web page customer exit rate from 80% to 40%

San Francisco Bay Area

• Responsible for managing and driving the Beta Test initiative for the MLB Technical organization.
• Managed global QA teams to standardize processes, implement best practices, and streamline workflows across geographically dispersed locations.
• Reduced beta testing cycle time by 17% by developing and implementing optimized workflow strategies that streamlined test execution.

San Francisco Bay Area

• Test Management Responsibilities Include:
• Developed and executed comprehensive test plans and strategies, increasing project transparency and alignment by 30%.
• Conducted release testing across multiple software versions, ensuring a 100% on-time release rate through rigorous scheduling.
• Led cross-platform browser and mobile compatibility testing, decreasing customer support issues.
• Ensured audio quality and user experience across smart home devices, contributing to a 25% increase in customer satisfaction scores.
• Designed and built a fully functional audio test lab, enhancing overall testing capabilities. Products Tested include:

San Francisco Bay Area

• Responsibilities Include:
• Spearheaded comprehensive test planning and test case development, improving test coverage by 25% and aligning teams through structured strategies.
• Executed acceptance, functional, and regression tests, resulting in a 20% decrease in post-release defects by identifying and addressing critical issues pre-launch.
• Coordinated beta testing phases, leading to the resolution of 95% of identified user-reported bugs before product release.
• Conducted browser and mobile device compatibility testing, which reduced customer complaints related to compatibility by 15%.Products Tested include:
• Web and Mobile Dropcam application testing

Redwood City, CA

• Positions held: Senior QA Manager, QA Manager, Senior Test Engineer
• Led comprehensive testing for a diverse catalog of photo and video products, achieving consistent product quality as measured by a 15% reduction in post-release defects, by implementing rigorous test protocols.
• Defined and implemented standard testing processes and metrics analysis, increasing test coverage by 20%, by establishing clear benchmarks and reporting tools.
• Managed multiple concurrent projects and prioritized tasks, resulting in a 25% improvement in project delivery timelines, by aligning workflows with business goals and revenue objectives.
• Built and directed high-performing, cross-functional test teams across the US and overseas, fostering collaboration and providing strategic leadership.
• Identified and communicated risk areas to stakeholders, achieving a 100% on-time project completion rate, by maintaining comprehensive issue tracking and proactive resolution strategies.

Pleasanton, CA

• Positions held: QA Account Manager, Senior QA Project Manager, QA Project Lead, Senior Test Engineer, Test Engineer
• Developed and implemented comprehensive Test Plans and Test Cases, resulting in an improvement in defect detection rates by adhering to structured SDLC processes.
• Prioritized and executed a variety of test types, including acceptance, functional, stress, and regression, achieving on-time delivery across 100% of roadmap projects.
• Managed bug tracking tools and delivered detailed status reports, improving stakeholder communication and issue resolution.
• Coordinated resource allocation and tracked quality metrics across multiple projects, enhancing project efficiency.
• Led personnel management, including conducting employee performance reviews and compensation adjustments, contributing to an increase in team productivity and morale.

Cupertino, CA

• Positions held: SQA Team Lead, SQA Test Engineer
• SQA for Multimedia Integration across all Mac systems and OS configurations
• Strong focus on Multimedia technology and OS Compatibility
• Problem identification, verification and bug regression
• Develop administrative reports outlining budget status and resource allocation