John-Jury Luis Email & Phone Number

El Granada, Ca, Us

San Francisco Bay Area

• Improved team velocity by 32% over six months by refining sprint planning processes, implementing effective sprint inspection practices, identifying and mitigating risks, and fostering collaboration through targeted agile coaching.• Developed and implemented a structured escalation process, reducing the time JIRA tickets stayed blocked by 41%.• Managed the full lifecycle of a project which improved web page performance by 50% (Google Lighthouse score improved from 30 to 60), resulting in higher customer retention and engagement.• Ensured 100% resolution of identified high-risk issues by conducting thorough project timeline analysis to identify and mitigate potential release-blocking problems.• Led a content redesign project that increased clicks per visitor by 20% and improved customer engagement.• Managed a web page redesign project that reduced the web page customer exit rate from 80% to 40%• Led cross-functional teams, including Front-End, Database, and Test Engineering, to deliver complex projects on time while fostering collaboration and alignment across geographically distributed teams.• Facilitated communication and tracked deliverables for up to 10 cross-functional teams to deliver complex projects on time while fostering collaboration and alignment across geographically distributed teams.

San Francisco Bay Area

• Responsible for managing and driving the Beta Test initiative for the MLB Technical organization.• Managed global QA teams to standardize processes, implement best practices, and streamline workflows across geographically dispersed locations.• Reduced beta testing cycle time by 17% by developing and implementing optimized workflow strategies that streamlined test execution.

San Francisco Bay Area

Test Management Responsibilities Include:• Developed and executed comprehensive test plans and strategies, increasing project transparency and alignment by 30%.• Conducted release testing across multiple software versions, ensuring a 100% on-time release rate through rigorous scheduling.• Led cross-platform browser and mobile compatibility testing, decreasing customer support issues.• Ensured audio quality and user experience across smart home devices, contributing to a 25% increase in customer satisfaction scores.• Designed and built a fully functional audio test lab, enhancing overall testing capabilities. Products Tested include:• Camera Video and Audio Streaming products• iOS and Android Nest application• Google Assistant enabled devices• Home Security Alarms

San Francisco Bay Area

Responsibilities Include:• Spearheaded comprehensive test planning and test case development, improving test coverage by 25% and aligning teams through structured strategies.• Executed acceptance, functional, and regression tests, resulting in a 20% decrease in post-release defects by identifying and addressing critical issues pre-launch.• Coordinated beta testing phases, leading to the resolution of 95% of identified user-reported bugs before product release.• Conducted browser and mobile device compatibility testing, which reduced customer complaints related to compatibility by 15%.Products Tested include:• Web and Mobile Dropcam application testing• Motion Sensor application and hardware testing• Camera Video and Audio Streaming Validation• E Commerce updates - subscriptions, pricing, store, cart, email validation, etcAdditional Experience:• Use of Network Link Conditioner to simulate poor connectivity while testing a project to improve streaming latency• Geofencing testing• Experience with Xcode, GitHub, iPhone Configuration Utility, Firebug, Selenium, IDLE, Navicat

Redwood City, Ca

Positions held: Senior QA Manager, QA Manager, Senior Test Engineer• Led comprehensive testing for a diverse catalog of photo and video products, achieving consistent product quality as measured by a 15% reduction in post-release defects, by implementing rigorous test protocols.• Defined and implemented standard testing processes and metrics analysis, increasing test coverage by 20%, by establishing clear benchmarks and reporting tools.• Managed multiple concurrent projects and prioritized tasks, resulting in a 25% improvement in project delivery timelines, by aligning workflows with business goals and revenue objectives.• Built and directed high-performing, cross-functional test teams across the US and overseas, fostering collaboration and providing strategic leadership.• Identified and communicated risk areas to stakeholders, achieving a 100% on-time project completion rate, by maintaining comprehensive issue tracking and proactive resolution strategies.

Pleasanton, Ca

Positions held: QA Account Manager, Senior QA Project Manager, QA Project Lead, Senior Test Engineer, Test Engineer• Developed and implemented comprehensive Test Plans and Test Cases, resulting in an improvement in defect detection rates by adhering to structured SDLC processes.• Prioritized and executed a variety of test types, including acceptance, functional, stress, and regression, achieving on-time delivery across 100% of roadmap projects.• Managed bug tracking tools and delivered detailed status reports, improving stakeholder communication and issue resolution.• Coordinated resource allocation and tracked quality metrics across multiple projects, enhancing project efficiency.• Led personnel management, including conducting employee performance reviews and compensation adjustments, contributing to an increase in team productivity and morale.

Cupertino, Ca

Positions held: SQA Team Lead, SQA Test Engineer• SQA for Multimedia Integration across all Mac systems and OS configurations• Strong focus on Multimedia technology and OS Compatibility• Problem identification, verification and bug regression• Develop administrative reports outlining budget status and resource allocation