John Lam Email & Phone Number

Newmarket, Ontario, Canada

Toronto, Ontario, Canada

Markham

Toronto, Canada Area

Identify cause of problems on smartphones; provide knowledge and detailed troubleshooting steps to customers.

Selected for a 6 month internal self-training program to become a developer due to excellent knowledge of various systemsDeveloped new modules, debugging existing coding and maintain and supported coding to fulfill new business requirements by using Assembler and JCL in TSO Fraud Analyst, Common Point of CompromiseApril 2006 - November 2007Received and.

- Investigation of debit card skimming case.- find out the common point of compromise.

Audited personal loan products amendments performed by Financial Service Managers of PLP, PDLN, PLOC, HOLC, HRLC, SLOC, RRSP Readiline, Temporary overdraft and payment extensions, according to BMO Procedures and PoliciesAccomplishments:Top performer of 3rd quarter of 2005

Handled a number of operation duties such as opening new accounts, wire transfers, set-up GIC's, RRSP's; filled out Suspicious Fund Form; managed ABM and money shipments; handled unpostable items, chargeback items and daily reports.Served customers directly when branch was busy or short staffedTrained new CSRs and coached CSR team

Served customers with daily banking transactions like Wire Payment, filling out Suspicious Fund Form, managed ABM, money shipment, opened new accounts, and setup GICs. Trained new CSRs

Toronto, Ontario, Canada