John Kalagidis Email & Phone Number

Atlanta, Georgia, United States

Contracted to Floor & Decor, John is a Product Owner/Project Manager/Scrum Lead. He manages the day to day activities of the ETL, frontend development and Salesforce application development teams. John shared the responsibilities with the Product Manager meeting with the business stakeholders and creating stories within Jira and managing the backlog of initiatives. His responsibilities include the Agile ceremonies of daily scrum, requirements gathering, story refinement and retrospectives as well as project management for his team of developers seeking and addressing any of their obstacles of work.

Atlanta, Georgia, United States

Contracted to Credit Karma, John was a Product Manager that worked across development and content strategy to establish business processes, day-to-day activities to enable the publishing of daily content and api content management.

Atlanta

Contracted to Superior Essex, John managed all Superior Essex business units' web properties for international presence via the Internet. He lead the UX architecture and development of corporate and subsidiary websites improving SEO and user experience of SuperiorEssex.com, EssexFurukawa.com, EssexEnergy.eu and their respective international translated domains. John researched and managed the transformation of the legacy domains to internal client management Wordpress platforms including marketing performance metrics, collaboration with internal teams and stakeholders for feature requirements and scalable growth. He managed all external development and design vendors by documenting requirement stories and interactive wireframes for product features clearly and concisely to ensure alignment within the Agile development and the deployment methodology.

Greater Atlanta Area

Under this role, John consults with small business owners on website user experience and site requirements. He is responsible for the research target market and defined customer journey for businesses best digital interaction outcomes. He helps identify personalization options for residual customer engagement. He also outlined the roadmap for phased implementation of digital platforms enabling client success.

Atlanta, Georgia

Under this role, John defined the strategic roadmap for digital acquisition and improved backend fulfillment processes managing design and IT resources in an Agile environment for the improvement of functional elements, product & marketing initiatives increasing online capabilities and operational process efficiencies based upon quantitative and qualitative analytics using Jira, Google Analytics, Power BI, User Zoom, Session Cam and Bazaar Voice. He led the integration and managed the implementation of multi-line purchasing in a single transaction, unavailable on most competitor websites, enabling online multi-line orders to be approximately 50% of all transactions. He helped coordinate with AT&T wireless contracting Bazaar voice and implemented customer ratings and reviews on Cricket’s portfolio of phones improving order conversions by 20% within the first year. He decreased cart abandonment rates by re-engaging customers for updated promotion options via email services. He defined and managed the design and implementation of coupon codes and targeted customer segment discounts with various website enhancements creating the foundation for single system offers managed by marketing.

Atlanta, Georgia

Under this role, John introduced and established user experience research practice, process, business intelligence reporting and vendor management informing the digital experience department on usability of design interactions and ecommerce products through the entire SDLC- concept, implementation, deployment, and retrospective research improving internal management processes and consumer engagement outcomes. Tools: User Zoom, Session Cam, Bazaar voice, Axure, In Vision & User Insight. He led the organization testing ecommerce concepts including content, interface design, and interaction design utilizing low-fidelity and high-fidelity prototypes via multi-variant and A/B testing, surveys, focus groups and lab testing. He established vendor relationships managing research of real-time website and portal testing allowing for consumer research focus groups, surveys, prototype research, outcomes feedback impacting and verifying effective digital components. He also trained design teams to manage and validate the digital designs and technical implementation for all consumer facing digital properties enabling web accessibility for all consumers within the W3C guidelines.

Atlanta, Georgia

Under this role, John strategically envisioned and tactically executed innovative digital experiences multi-channel accommodating business requests with a customer focused solution of interaction. He focused on product management, cataloging, and taxonomy as well as mobile application. He also used Agile methodology with JIRA managing product design and development within 2 week sprints.

Charlotte, Nc

Under this role, John assessed internal legacy wiki systems for call center professionals, wealth administrators, and internal operations teams defining structured solutions improving efficiency and transparency improving customer service operations. He led digital experience teams to easily determine mutual fund international investment regulations. He also advised internal technology development resources of taxonomy structures and content to automate appropriate customer communication media.

Charlotte, Nc

As a senior user experience architect, John evaluated internal merchant ecommerce needs and requests advising and directing digital experience execution teams on various departments’ site user experience strategies, product vendors special requests, corporate special event microsites, product data management defining taxonomy, navigation, and search organization and functionality published on Belk.com. He led digital experience teams defining user interaction strategies for product fit guides. He also led restructure of navigation and search taxonomy, information architecture, and facet definition improving product selection for purchase conversion. He advised merchants on comprehensive brand promotions and portal segments. He authored, moderated, and analyzed product management systems and processes to increase efficiency and organization of product publishing on Belk.com.

Charlotte, Nc

Under this role, John performed as consultant to Lowe’s Home Improvement leading interaction design teams to envision, design and create dynamic customer focused and strategic on-line user experiences to maximize revenue, consumer brand loyalty and equity. He provided leadership to the organization to deliver on our brand promise and mission to make home improvement simple and deliver seamless, supportive and inspiring customer experiences wherever and whenever they engage. He led interaction redesign for the retail portion of Lowes.com improving the shopping experience for future release of base model products (allowing more products to be offered online efficiently), online installation purchase (enables pricing and upselling of additional required to function products thus increasing product purchase). He authored and defined website content accessibility guidelines for forthcoming site redesign based upon user research. He even led redesign of cart and checkout for forthcoming website updates improving efficiency and scalability for product roadmap. He also authored, moderated, and analyzed usability testing for user-centric site improvements as a result of outcomes.

Minneapolis, Mn

Under this role, John delivered subject matter expertise regarding all healthcare projects, including driving strategic vision for client engagements. He served as user experience (UX) resource for all North American offices, including Canada. He coordinated with UX teams to determine and implement effective project solutions. He guided junior-level systems analysts, business analysts, account managers, developers, project managers, and creative designers on clients’ business, operations, and solution architecture.He performed as client and software user advocate, defining software content structure, organization, and delivery platform and mechanisms through sitemaps, wireframes, user flows, and user journey maps. He conducted research on digital and healthcare business trends, informing project teams and clients accordingly. He translated legacy and active site/application metrics into usable web-scape maps to inform clients of user activity and identifying site improvement opportunities. He significantly increased creative solutions for clients by leading information architecture and business analyst documentation and strategy review on weekly basis. He drove United Healthcare Prescription Solutions web strategy and redesign utilizing JAD sessions, prototyping, and development with United Healthcare resources. He enabled on-site facility wellness assessment and reporting through overseeing first mobile application and architecture for tablet delivery for Optum Health. He demonstrated site longevity design by generating site and user interface architecture that won e Healthcare Leadership and Marcom awards for 2 years, transitioning from Silver (2009) to Gold (2010).

Bachelors Of Science, Health Education And Sports Medicine

Activities and Societies: Athletic Trainer

Associate Of Arts, Digital Communication And Media/Multimedia

Best in Show portfolio award