I am a Director of Software Engineering and Customer Engagement Technology at Amazon, where I oversee the design, implementation, and optimization of customer service technologies, including contact center as a service and a bleeding edge generative artificial intelligence portfolio. I am passionate about creating a culture of innovation, collaboration, and excellence within my team and across the organization, and I am always looking for new ways to leverage technology to enhance customer satisfaction and loyalty. I have successfully led enterprise-wide initiatives that have improved the efficiency, reliability, and security of customer service operations and am having a blast working with product, software development, science and engineering teams to delight customers worldwide . I am proud to be part of Amazon, a company that values customer obsession, innovation, and diversity, and I am eager to continue to learn, grow, and contribute to its mission and vision.