Learning the ropes in the new area of patient experience and health care compliance research.Currently supplying questionnaire advice and reporting services to health care providers across Australia. A position that will develop around my strengths and interests.

ROLES•Operational project management of ad-hoc, tracking and product-testing surveys•Main oveseer and evaluator of sample/script providers•Data analysis for six Account Managers•Data merging / stacking / complex question reconstruction and rebasing•Choice and application of quota target and weighting•IT purchasing, first-point troubleshooting and adviceACHIEVEMENTS•Quickly adapted to processing complex and lengthy surveys from a history of short, targeted surveys. This necessitated a great advance in Q skills in order to take over from outgoing Data Manager•“Custodian of quality” for questionnaire design, processing and appropriate statistical application•Conducted formal and informal Q training of Account Managers to facilitate safe and confident investigation

ROLES•All Qualtrics survey programing•Operational project management of all online surveys•Sample preparation, acquisition and provider relations•Quota choice, target sourcing and quota management•Complex weighting. Advising on weight components, effective sample sizes and aiding final weight choice•Multivariate analysis. Production, advice and explanation of multiple regression, segmentation, factor analysis, perceptual mapping & CHAID•Administration of DialSmith Perception Analyzer and creation of overlaid video output•Ongoing SharePoint, Exchange and website maintenanceACHIEVEMENTS•Researched ConfirmIT alternatives. Chose Qualtrics after ensuring seamless migration of tracking. Negotiated contract for large reduction in online costs•Prior to licence renewal, drove development of Qualtrics’ Text Highlighter question type. Worked with Qualtrics development team to specify and beta-test Text Highligher •Created VBScripts for transforming Q’s native tabular output into client-ready format and transforming coding files for import•Worked closely with CEO to make multivariate analytics part of normal data interrogation wherever appropriate•Directed and aided 3rd party IT provider during migration from local file and email servers to cloud-based O365/SharePoint system•Managed IT implications of UMR/EMC merger - Transition to a new IT support provider, migration from SharePoint file server to Box file server, physical relocation and reconnection of IT assets

ROLES•Technical support for over 250 24-hour gymnasiums•First point of contact for gym staff requiring help with alarm systems, digital video recorders (DVRs) and electronic security•Dispatch of security goods and instructions for each new gymnasium fit-out•Stock control for upcoming installs and ongoing service needs•Direction of technicians for new installations and service call-outs•Ensuring return and completion of quality assurance (QA) documentation by installing technicians•Remote support for in-field technicians ACHIEVEMENTS•Self-tuition in alarm and DVR products, to a level where technicians would call for clarification and advice•Consolidated each site's relevant details (IP address/ports, hardware type, passwords, Team Viewer ID, key-holder mobile numbers), allowing instant access to all information pertinent to a future service request•Created a series of self-help documents and trained reception staff to deal with frequently encountered service issues•Devised a prioritised "ticket" system to ensure orderly processing of requests outside the scope of self-help•Reduced the number of telephone service requests by sending "FAQ"-like documentation with each new gymnasium installation•Reviewed, reduced and pre-filled QA paperwork to facilitate timely completion

ROLES•Programming and fielding of ad-hoc, tracking and omnibus web-surveys via ConfirmIT•Insertion of Javascript based video hosting and “worm” testing•Sample and quota management of list and 3rd party panel sample•Processing all political and commercial data for five researchers via Ruby•Maintenance of large tracking database•Complex weighting of polling data, including full and half weighting of voting recall to election results. Advising on appropriate weighting•Statistical analysis using Ruby, SPSS and Stata•Teaching and problem-solving for other ConfirmIt users•Teaching, advising and supervising work of Graduate Researcher•First contact for all IT related issues, requests, queries and purchasing. Working closely with trusted third-party IT service provider•Responsibility for mobile phone hardware and contract negotiationACHIEVEMENTS•Trusted to deal directly with key Labor party staff to quickly interpret and service ad-hoc requests•Researched and chose Stata as low-cost alternative to SPSS for all non-Ruby statistical work•Moved video hosting to own web-space, cutting cost and delay associated with third-party streamers•Found and implemented Flex Extension enhancements to ConfirmIt for an arsenal of survey enhancements, such as Heat Mapping and Text Highlighting •Brought order to IT assets, web assets and IT security•Ensured all employees had ability to work remotely at home and on-road. Changed internet provision to a dedicated synchronous connection to better service remote connections, without increasing costs•Organised a very cost-effective robo-polling facility

ROLES•Online survey building and fielding using Professional Quest•Creation of HTML survey templates and email invites matching client look and feel•Image manipulation and video debranding for insertion into surveys •Video insertion via Flash•Use of VBScript and Javascript to go beyond out-of-box Quest capabilities. •Using SQL queries to find and manipulate sample/respondents•Data processing via Surveycraft, including unlooping/relooping, stacked file creation, significance testing, Word and Excel tables•SPSS file creation and joining•Office "IT guy", including administration of local and remotely hosted servers and Managed Exchange email systemACHIEVEMENTS•Enhanced Quest's quota management capabilities by using VBscript to key random cell allocation to unfilled quotas•Assumed responsibility for bringing order, security and redundancy to network•Upgraded and rebuilt local 2003 server•Implemented automatic back-up, shadow copies and disk mirror to local server

ROLES•Creation of Surveycraft CATI scripts•Sample drawing, cleaning and preparation•Weighted table, complex variable and file creation using Surveycraft•Data conversion to Scytab/SPSS/Desktop Reporter•All hardware/software choice, purchase and setup•Tasked with researching and setting up ANOP's entry into online survey •Creation of online surveys via Professional Quest•Choice, and training, of assistantACHIEVEMENTS•Created a "Don't Call / Recently Called" list and procedure•Suggested, designed and implemented migration to a Server 2003 / XP environment with secure remote access•Applied redundancy and back-up principles to servers, power, storage and internet access•Expanded CATI room capacity and connected its Netware LAN to the 2003 Network•Eliminated data entry by integrating Coding department into network •Performed data and voice rewiring and organised installation of new PABX telephone system, employing technicians where necessary•Chose Professional Quest as online survey solution, negotiated contract, secured domain / web space, and quickly made in-house online surveying available to researchers