I'm honored to assume the role of SVP of Operations at REPAY, a leader in the payments industry. In this capacity, I'll be overseeing our dedicated Payment Specialist, Account Relationship Manager, and B2B Support teams. My focus will center on streamlining merchant and vendor onboarding processes, strengthening B2B partnerships, and enhancing overall operational efficiencies. REPAY's commitment to innovation and service excellence in the payment landscape is unparalleled, and I'm excited to contribute to its continued growth and success.

Functioning as subject matter expert in contact center software. Engage by SymTrain Inc. to revamp go-to-market strategy, with goal of securing series A funding. Created foundation of allowing SymTrain’s virtual training platform to use Call Miner’s open APIs to create simulated training using actual call center recordings; established strategic partnership between Symtrain and CallMiner.

Directed global team of four VPs and 96 employees including implementation engineers, professional services consultants, trainers, and project managers. Provided critical strategic support by reporting directly to the CEO and the CFO. Transitioned organization to a work from home environment during COVID-19, while increasing revenue. Set goals for teams to contribute in achieving strategic objectives using measurable KPIs. Identified untapped growth opportunities to expand business.• Achieved KPIs for each region and department by devising operational vision and mission.• Rolled out new procedures to increase professional service billable hours from 36% to 60%+.• Boosted top line revenue from $58M to $100M+ in five years and EBITA exceeding 35% annually.• Increased billing on time from 63% to 94%+ by creating and implementing new process/procedures.

While reporting into CTO, established product management department with an emphasis on cross-functional engagement, product marketing, engineering, sales, support, and partners. Coordinated with internal departments and external customers to define PGi’s Unified Communication as a Service offering including pricing, promotion, and packaging. Developed new features and functionalityallowing iMeet to pursue new lines of business including customer care, sales, and marketing.• Developed PGi global product management team to create PGi’s unified communications product iMeet.• Generated $4M+ in annual revenue by negotiating terms, conditions, and product offering with partners.• Spearheaded iMeet-(UCaaS product) from design concept to generating $13M in revenue in 4 years.• Deployed two-week product release cycle by executing agile methodology.• iMeet made Gartner magic quadrant for “Visionary Product” for Meeting Solutions 2014 and 2015.

Led overall direction, growth, and support of VeriSign's mobile commerce solution, including mobile payments, remittance, mobile marketing and mobile ticketing. Managed product strategy and execution, while working closely with domestic and international partners to grow the client base. Played key role in the Mobile Payments Forum, serving as a Principal Member, and chairing the Remote Payments Activity group.• Delivered fully integrated end-to-end mobile commerce platform supporting following applications mobile payments, mobile banking, mobile ticketing, P2P remittance, and mobile marketing.• Headed development of VeriSign’s Billing and OSS convergent strategy including prepaid, postpaid and hybrid accounts, customer self-care and analytics, and digital content distribution.

• Managed a team responsible for developing Sprint Nextel’s go to market strategy for their Wi-Fi product portfolio and service coverage.• Developed Sprint Nextel’s strategic roadmap for future Wi-Fi and 4G service offerings such as wVoIP, Metropolitan Wireless networks, and convergence. • Worked with product line managers, IT, and executive management in developing Nextel’s three to five year OSS/BSS platform roadmap.• Identified vendors that allowed Nextel to meet their OSS/BSS requirements for the Products and Sercvices organization.• Managed a team responsible for rationalizing all platforms in support of the Sprint Nextel merger. Task entailed the collection of primary platform data, including operational and capital expenditures, licensing, SLAs, market penetration, and scalability.

• Managed a team of five individuals in the creation and management of the remote data access product line, generating $15 million in annual revenue.• Defined and managed the Remote Access Services team P&L and annual budget.• Identified potential strategic partners, negotiated contracts, and managed day-to-day activities of vendors including Qwest, Level(3), GoRemote, iPass, Fiberlink, and others.• Managed the lifecycle of new and existing IP product lines including wireless broadband access and Internet security, from business case development through decommissioning. Developed workflow diagrams and processes for engineering, billing, reporting, provisioning, marketing, and customer care.• Defined and developed strategic product solutions and roadmaps for wireless data access services based on financial, technical, and market data.

• Worked with MCI management and marketing team to develop new Internet products and sales channels.• Team lead in the design and implementation of “Yahoo! Online Powered by MCI Internet”.• Managed a development team of three in the development of thirty customized Netscape and Internet Explorer browser packages for business partners.• Defined product requirements with Microsoft for the release of Internet Explorer 4.0