John K. Email & Phone Number

Duvall, Wa, Us

Kirkland, Wa, Us

• Quest Software: consulted via Halcyon Consulting Services. Over 20 clients, including AMD, Apple, The Alberta Court System (CAN), SC Johnson & Son, and AAA.• Directory migrations for massive, multi forest / domain enterprise environments• Exchange, SharePoint, Teams, and OneDrive migrations for many enterprise clients.• Worked with clients to bid on full scope migration of mail systems using Quest Migration Manager from Microsoft to Linux & Office 365 based mail platforms & providing full documentation.• Active Directory & MS SQL Administration• Ransomware and Crypto-lock expert. • Migration specialist - helping move clients out of the old and into the new. • Systems administration, strategy, and high level consulting• Client success management and virtual CIO/CTO consultation• Miscellaneous needs and requirements - reach out and ask.

Real estate development firm based in Dallas, TX.

Kent, Washington, Us

• Responsible for strategic thought leadership, short & long-te¬rm technical strategy for clients within multiple verticals including healthcare, manufacturing, retail sales, & non-profit/not for profit business. Duties included budgeting, technology roadmaps, security prioritization & risk avoidance. Presented Quarterly Business Reviews to client executives to properly align business drivers to technical & strategic execution. • Consulted executive management & key stake holders to create effective project scopes incorporating budgets, timelines, & internal & external resource needs. • Successfully scoped & sold many large-scale technology projects including Office 365 migrations, cloud PaaS & IaaS services, server & storage refreshes, as well as ERP upgrades & migrations. • Worked with our procurement team to source solutions & generate quotes for equipment & services through third party vendors including security audits & risk assessments. • Single point of contact for clients: liaison & escalation point for all client-facing needs.• Client IT Manager helping to identify & route emergent issues to the correct resources for faster resolutions.• Task prioritization for service desk technicians to help with faster ticket completion.• Mentor to technicians to help drive results & holistic learning.• Senior Technical resource & Tier III support for technicians & clients, providing higher level advice, methodology, & experience.

Seattle, Washington, Us

• Ushered roll-out & adoption of ServiceNow to replace internal ticketing system over several years.• Administrator of ServiceNow for internal resources servicing Operations/Service Desk teams• Customized & created business & service reports for internally facing teams using ServiceNow’s data model & business intelligence reporting tools. Met with stakeholders to define metrics, KPIs, & data sources to help them achieve better success & meet goals. • Created & designed workflows & forms with JavaScript to fulfill service requests using ServiceNow. • Helped test & roll-out internal RMM tool. Ensured secure client credential management for remote access to sensitive client systems & servers.• Fielded internal customer service requests related to our team’s product to help improve processes & resolve technical issues for better results. • Operations support for our dev team providing necessary feedback related to product performance, bugs, & functionality.

Seattle, Washington, Us

• Managed & deployed over 50 enterprise SharePoint environments, including very large government entities & Fortune 500 clients.• Deployed & configured correlating SQL environments, optimizing them for use with their SharePoint systems.• Created & installed OS platforms optimized for SharePoint & SQL on Hyper-V hosts to maximize efficiency.• Assisted in the system architectural design of client SharePoint & SQL environments.• Migrated many SharePoint, Active Directory environments, & File Shares using Quest Migration Manager & Metalogix Content Matrix to new SharePoint deployments.• Traveled to domestic & international client locations as a liaison & technical consultant.

• 2nd Tier Support, administration, & endpoint monitoring of enterprise customers. • Exchange 2007, 2010, 2012, OCS, Lync, SharePoint 2007 & 2010, & Active Directory support.• Upgrade, deployment, & migration of internal SharePoint Intranet sites, as well as their initial organization & taxonomy.

Us

• Linux & Windows Server administration for internal systems.• Business Intelligence report design for delivery to clients to help drive sales & show trends. • Wrote MS SQL queries & stored procedures for Business Intelligence reports. • Administered Active Directory, IIS, DHCP, & CRM internally to maintain operations.• Helped company quadruple their infrastructure while reducing overhead costs through virtualization.• Implemented various SPAM filtering solutions• Deploy BMC RMM agents & CMDB applications to track assets & provide remote support.

System administration for Redhat Linux and FreeBSD based Apache, MySQL, PHP, and mail servers. Managed Apache, DNS, and Sendmail for end users.

Dallas, Tx, Us

First response troubleshooting on Solaris based servers in a 24x7 NOC environment. Monitored and maintained Yahoo! partnered email servers for SBC. Created and edited DNS Zones for the Customer Care call center on a regular basis. Monitored and reported outages for servers and network devices nationwide using BMC Patrol and Netcool in conjunction with Vantive as the notification agent. Utilized “Advantage View” software to monitor disk usage, processes bandwidth and other aspects of servers and network devices to stay on top of issues before they arose. The NRC was the first line outage management in the event of server or network failure. The NRC was responsible for notifying appropriate administrators and describing the details to management as well as organizing bridge calls regarding the specific outages. It was the NRC's responsibility to drive the problem resolution, ensuring that the individual parties stay on task.

Monitoring and diagnosis of issues on cable internet and DSL based networks, as well as configuration of routers, switches and DSLAMs. Responsible for contacting field technicians and initiating trouble call process in the event of an outage. Tier III fielded calls from the internal tech support to offer solutions or delegate issues to appropriate areas. Both Tier III and NOC provisioned MAC addresses in NetID DHCP lease server. Utilized HP Openview to monitor network reliability.

Primary responsibilities include maintenance and process management on Solaris production servers for Apache, Sendmail, NNTP and Oracle. First level of escalation in the event of an outage. The Systems Operations department had the responsibility of troubleshooting and rectifying an issue if it arose in the production environment. Notification of senior level admins in outage situation.