Unified is an award-winning marketing cloud technology company. Unified provides professional marketers with end-to-end solutions for data-driven insights, real-time news feed optimization, and programmatic advertising across all major social networks in a single system of record. Unified serves over 400 customers, including Global 2000 enterprises and their advertising agencies.

• Focused on candidate sourcing and screening• Delivered pipeline of candidates to meet volume openings by utilizing on-line sourcing sites• Performed phone screen of qualified candidates• Maintained a pipeline of qualified candidates through references, contacts, and job boards• Ensured all paperwork is received and completed according to the policy prior to on-boarding• Ensured that the candidates are treated professionally during the recruitment process• Conducted and distributed reports on a regular basis and special reports on request to identify issues and recommend actions• Maintained and managed a database of qualified candidates to ensure the highest quality candidates and timely service to all job orders/clients

• Sourced and recruited candidates by using databases, social media, etc.• Screened candidates resume and job applications.• Conducted interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.• Assessed applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes.

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and negotiating compensation requirements; documents these interviews.• Was responsible for end to end recruitment on a variety of Technical and Managerial positions, including Directors, Managers, Junior to Lead Designers, Junior to Chief Engineers.• Involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.• Scheduled interviews between candidates and hiring managers/end-clients.• Sets up interviews between candidates and hiring managers• Involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.• Extended offers to selected resources and obtain pre-employment documents.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

• Resolved customer complaints via phone and email.• Greeted customers warmly and ascertain problem or reason for calling.• Provided information about products and services.• Took orders, calculated charges, and processed billing or payments.• Handled tracking, returns or complaints.• Recorded details of customer contacts and actions are taken.• Reviewed and selected standard responses for answers or solutions.• Worked for a US Retail and Retail B2B Accounts.

• Handled 12 agents.• Monitored and maintained scorecards and metrics.• Did call monitoring (side-by-side, remote and recorded).• Took supervisory calls.• Provided coachings/feedback to agents and created action plans.• Did floor support to new hire agents for questions.

• Released Government issued documents. • Installed, configured, troubleshoot, computer peripherals and managed parts upgrade.• Typed Government documents.• Recorded, transcribed, and distributed all documents required.

•Took outbound calls and/or correspondence in a fast paced goal oriented collections department.• Sorted payment plans.• Recorded payments that are made.• Chased debtors and late payments.• Organized customer files and Traced debtors who moved.