John Kerr Email and Phone Number
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John Kerr phone numbers
Experienced in both technical and management roles, with a history of building strong, cohesive teams and developing ideas “outside the box”.Define and manage processes that satisfy/exceed SLA’s by coordinating 24/7 resolution of critical problems and related support services.Collaborate with management to drive continuous improvement initiatives to optimize SLA’s and facilitate world class performance.Provide team and one-on-one leadership, mentoring, training and performance reviews and manage department monthly metrics.Lead a team responsible for analyzing/resolving new incidents and hardware alerts for the IT environment.Flexible to prioritize among multiple competing commitments and learn new file structures, systems and application packages to accomplish team goals and met deadlines on budget. Able to interface and communicate effectively with users, team members and other departments to properly determine needs/requirements, plan for implementation and troubleshooting, and provide project stats reports to senior management. Dynamic leader, trainer and motivator; effectively interacts with people at all levels of the organization; projects credibility when speaking and offers information in understandable terms.john.j.kerr@gmail.com708-926-4741________________________________________________________________________________
Vericity, Inc.
View- Website:
- vericity.com
- Employees:
- 9
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Director Of Tac And Noc At Vericity, Inc (Fidelity Life Association And Efinancial)Vericity, Inc.Tinley Park, Il, Us
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Director Of Tac & Noc At Vericity, Inc (Fidelity Life Association & Efinancial)Vericity, Inc. May 2023 - Present
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It Helpdesk ManagerVericity, Inc. Apr 2015 - Jun 2023Oversee and direct the technical and process leadership, maintenance and troubleshooting following ITIL methods with Incident, Problem, and Asset managements. Responsible for communications with internal and external customers, operations process compliance, resource management and continuous improvement across the business.
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It Operations Analyst (Contractor)Nisource (Information Integrators, Inc) Jun 2014 - Apr 2015Merrillville, In, UsSupporting IT Operations processes to ensure effectiveness and efficiencies. Helping conduct analysis of key metrics or other data to draw conclusions and help management make better / more informed decisions. Helping ensure that NiSource-owned and contracted services are performed to satisfaction. Improving the business perception of IT services through proactive actions. -
Senior Supervisor Technical Assistance CenterMckesson Health Solutions Dec 2008 - Apr 2014Nashville, Tn, UsLeading the team which provides national IT technical support. This support includes the IT infrastructure, desktop environments, asset procurement life cycle, change control life cycle and IT audits for MED3000 now part of McKesson. -
Sr Infastructure ManagerJpmorgan Chase Nov 2004 - Nov 2008New York, Ny, UsOversee and direct the technical and process leadership, maintenance and troubleshooting for assigned systems, i.e., 15,000 distributed servers, 5,000 file/print and 7 million monthly batch applications, in the worldwide IOC operations environment. Responsible for communications with partner organizations and customers, operations process compliance, resource management and continuous improvement across the business. -
Production Support ManagerAce Hardware 1985 - 2004Oak Brook, Illinois, UsSupervised the full life cycle of multiple scheduled and ongoing/evolving batch processing and change control processing jobs. Oversaw all shift procedures, assigning job runs to 6 schedulers and 4 operations analysts. Ensured project requirements were achieved, deadlines were met, and high standards of quality were maintained by the first line of support. -
Lead Computer OperatorBoard Of Govenors Cooperative Computer Center May 1983 - Aug 1985Shift Lead Operator duties for 3rd shift operations for the Elmhurst site.
John Kerr Skills
John Kerr Education Details
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Moraine Valley Community CollegeIt Management And Programming
Frequently Asked Questions about John Kerr
What company does John Kerr work for?
John Kerr works for Vericity, Inc.
What is John Kerr's role at the current company?
John Kerr's current role is Director of TAC and NOC at Vericity, Inc (Fidelity Life Association and eFinancial).
What is John Kerr's email address?
John Kerr's email address is jj****@****ail.com
What is John Kerr's direct phone number?
John Kerr's direct phone number is +170892*****
What schools did John Kerr attend?
John Kerr attended Moraine Valley Community College.
What are some of John Kerr's interests?
John Kerr has interest in Social Services, Environment, Children, Education.
What skills is John Kerr known for?
John Kerr has skills like Disaster Recovery, Data Center, Process Improvement, Sdlc, Troubleshooting, Vendor Management, Management, Servers, Leadership, It Service Management, It Operations, Technical Support.
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