John Gera Email and Phone Number

Oversee the successful execution of Proof Of Concept(POCs) for clients on Netezza on CloudAs UX UI research, identify pain points and work with the team to help resolve themSetup scenario maps, empathy maps for a successful design thinking session using MuralConduct user interviews to collect requirements and feedbackExperience with cloud object storage for data management and scaling for optimal cost optimizationDeploying Netezza by installing of components like openshift (OCP), cloud pak for data (CPD) and netezza on multi-cloud platforms like AWS, Azure and IBM Cloud for POCsLoad data into the Netezza using cloud object storage like S3 and setup connectivity between client applications and the Netezza.Work with clients to create a document of understanding (DOU) and POC success criteriaExecute client workload and troubleshoot issues such as performance, backup and restore to meet the POC success criteriaReview the POC results and optimize them to get the best out of the POCArchitect cloud solutions based on client’s needsInstalling Openshift on AWS platformInstalling Openshift on Azure platformBackup and Restore to Cloud Object Storage, Azure Blob, S3

Take ownership and resolve escalated client problems, including root causal analysis on technical problems Apply design thinking to understand the gaps and improve the over all support processIn-depth knowledge of leading-edge products and technology on multiple platforms or architecturesLead multi-functional or cross-divisional serviceability, availability projects, teams including advanced technology activities in new market segmentsDrive client satisfaction with SW solutions and influence strategic contribution to SW solutions through serviceability, reliability, manufacturability, availability, function, and performance Influence management, development, and client decisions to pursue best resolution to clients Drive global knowledge sharing and reuse of intellectual capital. Actively joins and contributes to communities of practice, forums, conferencesDemonstrate leadership in resolving most difficult issues -regular contact with executive management -POC for Executive Escalations. Provides technical advice and counsel to executive management and other technical staff in the organization/divisionSupport technical resource development through mentoring, skills development, and strategic education needsInfluence / drive technology development to improve availability/ quality of products and solutionsIn-depth knowledge of leading-edge products and technology on multiple platforms or architectures

- IBM BigSQL Support Team Lead- Perform and enable remote technical support of Hadoop and Biginsights value add component - Provide technical support assistance to clients and field support using problem determination and problem source identification skills for critical down system issues.- Deliver code fixes to customer. - Troubleshoot - Create Technical documentation for IBM Biginsights. - Lab advocate for Biginsights clients

- DB2 LUW L2 Team Leader- Perform and enable remote technical support of DB2 software, hardware, and solutions. - Provide technical support assistance to clients and field support using problem determination and problem source identification skills for critical down system issues.- Use technical and negotiation skills in collaboration with support operations and organizations to prioritize and diagnose problems to resolution.- Recommend and implement new or improvements to existing technical support tools, procedures, and processes.- Hands on experience with Database installation, migration, configuration and tuning- Monitor database performance, determine and implement appropriate adjustments- Develop database recovery strategies and other database management utilities for clients- Train and mentor team members - Subject Matter Lead for pureScale- Subject Matter Lead for Internal Architecture- Subject Matter Lead for High Availability and HADR- Published DB2 Technical documents on the web- Strong knowledge of UNIX/Linux Operating Systems- Interact with developers and other support teams to resolve client issues- Create and deliver education to the team and new hires- Handle DB2 SAP issues as well.

Programming in C# .NetMySqlMicrosoft Sharepoint

Building a website for the retirees association.

Team Lead for the Information desk

Teaching Assistant