John Khan Email & Phone Number

New York, United States

Rochester, New York, United States

Swiftwater, Pennsylvania, United States

● Analyzed Cyber Security KPIs to maintain compliance within the organization’s policies.● Deployed hardening & whitelisting software onto Windows 7 devices. ● Preformed campus wide inventory of industrial computing devices and documented their specifications in high detail. ● Coordinated whitelisting of applications in AV sensors.● Deployed HIDS on all Industrial Automation devices. ● Provided L1-L3 Help Desk Technical Support. ● Managed Windows archived backups.● Imaged, configured, maintained 300 industrial automation Windows 10 devices using SCCM.● Deployed whitelisting stations to contain malware from USBs.● Packaged software to be deployed into app store. ● Audited access control on Windows.● Contributed and managed the deployment of iPads in an industrial environment, ensuring their software and network settings were secure.

● Onboarded new technicians and introduced them to the system tools and software used within the organization.● Provided training in the technical skills necessary to perform tasks requested of an L1, L2, and L3 technician.● Oversaw the development training of new technicians to receive best practices in the IT Technical industry’s standard.● Constructed high level technical documentation of internal procedures.● Created assessments to test the knowledge retained by trainees. ● Monitored the progress of new technicians in 30, 60, 90-day intervals to ensure they were given to the tools to succeed within the organization.

● Addressed Tier 1, 2, and 3 Help Desk tickets ensuring their resolution. ● Supported RDP connections through SSLVPN.● Troubleshooted advanced network issues from entry point to endpoint. ● Acted as technical point of contact for the integration support of systems, applications, and infrastructure in an internal network. ● Created, and maintained rapport of internal clients. Managed a strong positive relationship amongst many organizations.● Collaborated cross-functionally with vendors and engineering throughout the design and implementation of support software to medical facilities. ● Managed Microsoft and software licenses on an enterprise level.

Brodheadsville, Pennsylvania, United States

● Technical assistance and troubleshooting of network connected devices. ● Handled support in software, hardware, and OS configuration.● Provided customer service and sales of consumer and business accounts. ● Configured routers/switches, firewalls in office and mobile topology.● Remained up to date on devices, cyber security attacks, and mitigation. ● Identified threats to internal network, client devices, and made suggestions to enhance security posture.● Implemented baseline security controls, VPN configuration, and risk assessment for clients.

● Developed Microsoft VBA application to save resources during a project's specification review procedure. ● Contributed to development of front-end web application’s automated response based in My SQL and Work Front Proof.● Performed Data Control Audit defined by Role Based Access Control.● Integrated assets from Autodesk 3DS Max into Unity game engine.