Duties include:Offering technical support to surveyors and case management team in respect of managing variations in repair scopesAssessing contractor estimatesControlling repair schedules and costs from panel contractorsAssisting with the management of the field force surveyorsHandling a case load of desktop / remote validation claims under delegated authorityProviding support to existing national surveyor networkUndertaking building… Show more Duties include:Offering technical support to surveyors and case management team in respect of managing variations in repair scopesAssessing contractor estimatesControlling repair schedules and costs from panel contractorsAssisting with the management of the field force surveyorsHandling a case load of desktop / remote validation claims under delegated authorityProviding support to existing national surveyor networkUndertaking building insurance surveys on a regular basis. Show less

After the sudden closure of Imperial, I was contacted by Virtus to help deal with their new business. Offering a valuable technical resource to the claim management team, I dealt with the validation of claims whilst adhearing to their customer service led philosophy.

Desktop Claim Validator Team Leader:Using appropriate knowledge to scope, validate and settle claims quickly using industry leading software which ensures that the customer receives an accurate and fair market settlement.Validating household claims including building, flooring and furniture.Validating commercial claims including building and flooring.Validating highway claims and street furniture.Committed to treating customers fairly whilst meeting agreed service… Show more Desktop Claim Validator Team Leader:Using appropriate knowledge to scope, validate and settle claims quickly using industry leading software which ensures that the customer receives an accurate and fair market settlement.Validating household claims including building, flooring and furniture.Validating commercial claims including building and flooring.Validating highway claims and street furniture.Committed to treating customers fairly whilst meeting agreed service standards.Committed to minimising leakage and detecting fraud.Constantly looking for opportunities to streamline and improve systems and procedures to benefit the company and its customers.Key partner in designing and launching market leading validation app.Personally validating over £1 million of claims per annum.Health and Safety Coordinator:Ensuring policies, procedures and practices meet health & safety legislative requirements.Advising senior managers and all personnel on aspects of health & safety and wellbeing, in accordance with legislation, codes of practice, safe working methods and accepted good practice. Reviewing procedure and practice and developing a consistent approach to health & safety practice.Carrying out risk assessmentsCarrying out site audits Creating a health and safety culture to encourage the reporting of risks and near misses.Chairing Health & Safety Committee meetings.Delivering health & safety training.Work closely with HR to deliver the emotional well-being of all staff.Organise maintenance to ensure a safe working environment.Being a reference point and advising surveyors on health and safety matters.Providing a ‘hands on’ approach to improving systems and procedures. Show less

Domestic and Commercial Flooring Pilot MI's Domestic and Commercial Building MI'sDaily Leads MIMonthly Tracker MIMonitoring KPI's and  creating dashboardsOrganising and managing Insurer paymentsAd hoc MI and research for Management and ClientsManaging flooring software (Masterpiece)Managing and updating schedule of rates for the flooring validationOrganising flooring identification audits Organising company presentationsSupporting the business needs… Show more Domestic and Commercial Flooring Pilot MI's Domestic and Commercial Building MI'sDaily Leads MIMonthly Tracker MIMonitoring KPI's and  creating dashboardsOrganising and managing Insurer paymentsAd hoc MI and research for Management and ClientsManaging flooring software (Masterpiece)Managing and updating schedule of rates for the flooring validationOrganising flooring identification audits Organising company presentationsSupporting the business needs and supporting the management teamFilling in for the Account Managers in their absenceUpdating Insurer Clients during surgeSupporting the Claims Technicians Show less

Assist with the handling of property claims in conjunction with surveyors, contracts managers and other professionals.Proactively case manage, negotiate and settle building validation claims, under delegated authority, in compliance with prevailing client requirements and service standards.

Identifying clients that will qualify for a valid claim and those that do not.Personally handling an individual clients claim from start to finish.Handling administration for each individual client/creditor throughout each claim up until the final outcome.

Proactively contact and capture 'no fault’ third parties to offer repair and mobility services and solutions.To monitor repair and hire cycle times to ensure costs are actively managed and leakage is kept to a minimum.

Providing an efficient and professional service to assist policy holders when making claims following a motor Insurance claim.Liaising with the network of recovery operators to minimise delays for customers ensuring all administration tasks are carried out accurately and efficiently within the timescales agreed by the company.Responsible for reviewing and settling motor insurance claims accurately and in a timely manner.Identifying fraudulent claims/claimants and to take action… Show more Providing an efficient and professional service to assist policy holders when making claims following a motor Insurance claim.Liaising with the network of recovery operators to minimise delays for customers ensuring all administration tasks are carried out accurately and efficiently within the timescales agreed by the company.Responsible for reviewing and settling motor insurance claims accurately and in a timely manner.Identifying fraudulent claims/claimants and to take action where necessary.Liaising with the authorised repairer garages, solicitors, insurers, recovery operators and any other suppliers or clients in order to insure the smooth management of the whole claim process for the policy holder. Show less