John P. Killoy, Ph.D., Cebs, Crpc Email & Phone Number

Overland Park, Kansas, United States

I work with a variety of clients building goal-based financial plans that is centered on what is most important to them. I am a senior leader in the financial services industry with significant experience in building goal-based financial plans, retirement plan advising (with plan sponsors, participants and advisors), sales, administration, coaching and leading numerous very successful teams.

Overland Park, Kansas

Kansas City, Missouri Area

• Responsible for plan management and participant engagement strategies in retirement plans with significant expertise consulting with plan sponsors, advisors and participants. • Managed a large team of retirement counselors and advisors that help millions of participants develop a personalized retirement strategy. Exceeded sales goals every year for roll-overs, new enrollments, deferral increases, diversification/managed advice, asset retention and team activity goals. Average goal attainment was 121%.• Participated in sales finals representing relationship management, retirement counselors and communication consultants with a 90% win ratio.• Participated in client retention efforts with a 98% client retention ratio in my region.• Worked as a part of senior management to ensure our offering was a leader in the industry, our retirement counselors were trained in all aspects of retirement planning and assisted in building and rolling out our financial wellness program.• Partnered with Relationship Managers and other internal service team members to consult with over 75 plan sponsors and advisors on plan design, administration, participant engagement strategies as well as education and communication campaigns with measurable results.

Kansas City, Missouri Area

Responsible for the overall management of the Transamerica Retirement Education and Planning Services organization. Managed over 210 Registered Representatives and Investment Advisors across the United States that help over 5 million participants develop a personalized retirement strategy that includes plan enrollment, how much to save (income replacement), asset allocation, managed advice solutions and actively gather new assets. Retained participant assets providing solutions to those nearing retirement which include income planning, social security optimization and legacy planning. Exceeded asset gathering and retention sales goals by 129% and 125% in last 2 years. Increased participant “take action” rates from group meetings and one-on-ones from 54% to over 86%. In other words, 86% of participants we meet with make a positive action (behavioral change) to improve their Retirement Readiness. Increased our web-based meetings and online capabilities with online appointment scheduling, out-bound calling and internet based one-on-ones. Our web meetings now account for 28% of all our education meetings which is a 300% increase. This along with restructuring of the team has resulted in a $3.4 million cost savings. Designed and implemented work-site and online Financial Literacy and Financial Wellness Programs which include a personal assessment, educational content, and personalized action plan along with supplemental tools and resources. Designed and rolled out our Managed Advice solution which exceeded participant adoption goals. Consulted with numerous plan sponsors and advisors (from micro-market to over $8.5 billion in assets) on plan design and participant engagement strategies. Active member in sales finals with a new business capture rate over 75% and an in-force business retention rate over 97%. Nationally recognized retirement expert being quoted in Kiplinger’s, New York Daily News and BenefitsPro and won many Plan Sponsor Council of America (PSCA) awards.

Kansas City, Missouri Area

Responsible for the overall management of the National Team. Managed a team over 120 that worked with hundreds of plan sponsors and advisors and over 1 million participants (over $50 billion in assets). Team was involved in plan reviews, client-facing problem solving, profitability analysis, and ultimately responsible for retaining and growing the business. Established client engagement model, operation manuals and management reports for the team. Created standardized Key Performance Indicators (KPI's) and completely revamped the candidate selection and on-boarding process, new hire training, incentive systems and evaluation of performance tying this into business metrics (revenue, loyalty and persistency) along with plan sponsor and participant satisfaction measures. Consulted with clients with more than $100 million in assets on all facets of the plan design and administration including numerous innovative communication and education campaigns with measureable results.

Kansas City, Missouri Area

Responsible for the initial team creation and ongoing management of the retirement plans for one of the largest Healthcare systems in the United States. Hired, trained and managed a new team of 30 to build strong relationships with local client HR staff and provide retirement plan expertise, education and roll-over assistance for our largest client that administers care at over 5,000 locations and over 150,000 employees. Participation rate on the voluntary 403(b) increased from 34% to 77%, assets grew from $700 million to now over $8.5 billion, and average deferral rate grew from 3.8% to 7.2%. Team received the highest plan sponsor and participant satisfaction scores on both internal and external surveys. Managed the non-qualified plans and worked with executives and physicians on their 457(b), 457(f) and 451 plans.

Kansas City, Missouri Area

Responsible for the management and strategic planning of the Client Education Group for UMB Financial Corporation. Increased firm level participant participation rates by 8%, deferral rates by 1.3% and IRA capture rate by 52% in one year. Increased participant education satisfaction scores from 64% to 95%, plan sponsor satisfaction scores from 62% to 97%, and created an online “Learning Center” where participants may access a suite of online resources, calculators, and tutorials. Increased the Client Education referral rate to Trust & Wealth Management by 208% in less than one year. Developed innovative communication and education programs to increase participation and deferral rates, redesigning existing product offerings around the principles of behavioral finance. Created alternatives for education and retirement planning delivery (web meetings, web-based tutorials, multimedia presentations, videoconferencing, and brain-sharks) as opposed to 100% on-site, representative led presentations and one-on-ones.

Kansas City, Missouri Area

Responsible for the project management of over 42 projects for Sprint PCS. Responsible for the business case, needs assessment, front-end analysis (FEA), project plan & scope, design, development and implementation. Products included Electronic Performance Support Systems (EPSS), online e-learning training materials & tools, job aids, trainer guides, student guides, job redesigns, incentive systems development, communication campaigns, assessment devices and HR Initiatives on the Retirement Plan. One of my projects, Maximizing Call Performance, saved the company over $7.2 million as well as increased call center customer accessibility and reduced average handle time.

Kansas City, Missouri Area

Responsible for software design of a senior-friendly e-mail and Internet browser. Additional duties included usability testing, customer satisfaction surveys, technical writing of user manuals, design, development, and evaluation of training materials, market research, competitive analysis, and selection of content for the corporate web site. Through customer feedback and user-centered software design principles, 98% of our customers would “recommend the product to others.”

Tempe, Arizona

Graduate Teaching Associate, Psychology in Education, Arizona State University (ASU)August 1996 – January 2000Complete responsibility for teaching EDP 301 - Learning and Motivation and EDP 310 - Educational Psychology. Designed and developed instructor and student materials, web related resource tools, computer-based instructional programs, and electronic performance support systems. Results indicated that 97% of my students passed the Educational Psychology portion of the Arizona Teacher Proficiency Assessment (ATPA) which was significantly above the national average of 85%.

Chandler, Arizona

Responsible for working with Intel University and the Intel College of Manufacturing to analyze, design, develop, deliver, and evaluate Manufacturing 101F (Fab version) and Manufacturing 101A (Assembly/Test version). The focus was to define and develop a “science of manufacturing" that would be used to meet business metrics. We delivered the training to supervisors, engineers, and trainers that had been with the company one month to four years. Fostered a learning environment that focused on the development of Intel's values and competencies, trainer guides, learner guides, job aids, and the level 1, 2, 3 and 4 assessment devices. This program was awarded the “Intel Award of Excellence” which is the highest award available at Intel.

Doctor Of Philosophy (Ph.D.), Learning And Instructional Technology

Activities and Societies: Graduate Teaching Assistantship - Taught EDP 301 - Learning and Motivation and EDP 310 - Educational Psychology.

Master Of Science (M.S.), Clinical Psychology

Activities and Societies: Graduate Research Assistantship. Project Partnership: Restructuring Teacher Education to Meet the Needs.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Statistics Tutor. Worked with undergraduate students and faculty to understand, apply, and publish statistics.