John Kinnecome Email & Phone Number

Previously worked at Advanced Practice Strategies (APS). Acquired by Relias Learning in 2017.Manage an account portfolio of $4.7M ARR.Directly accountable for managing enterprise clients throughout their lifecycle.Maintain a renewal rate of 100% across client base dating back to 2017.Partner cross-functionally with sales and internal teams to streamline educational software rollouts, project planning, product training and data/analytic presentations.Sustain strong customer relationships with accounts, acting as a liaison between internal and external stakeholders. Host client trainings and presentations onsite and via webinars to C-suite, physicians and nursing leadership.

Boston, Ma

Boston, Ma

Led the full cycle recruitment for the company's major business line: local and national healthcare positions.Created job postings, sourced candidates, pre-screened applicants, led interviews and helped select new hires.

Maintained and managed accounts for a diverse group of clients in the US and abroad.Scheduled presentations to display features and benefits of product and present upsell opportunities.Developed and established rapport while developing strong relationships with C-level executives and decision makers.Maintained a 95% renewal rate on accounts.

Built a pipeline of quality candidates through networking, cold calling, job boards and referrals.Provided consultative approach to both clients and candidates in their searches for quality candidates and job opportunities respectively.Attended conferences, networking events and joined a networking club to build relationships, promote the firm and develop sales leads.Specialized in full-time permanent placement of professionals in administrative, human resources, sales and marketing roles.

Supported region within division with highest team sales to quota in FY05 with sales of $4.2 million.Achieved Pinnacle Award in FY06 with highest team sales to quota of $4.5 million.Supported Direct National Sales for the division with sales of $10.8 million in FY06.Mentored, coached and developed new team members on sales support systems and procedures.Proactively created comprehensive training guide for new hires.Collected actively on accounts and consistently kept accounts current through customer relationship management, frequent credit review and proactive collection initiatives.Selected to 12-person team in order to determine credit card processor for Bose Corporation in FY06.

Identified by previous manager to develop and implement new collections program for failed business unit.Collected an average of $55K per month through outbound calls and mailing statements.

Answered incoming hi-fi, toll-free consumer calls and provide the necessary information as well as outbound follow-up to satisfy customer requests.Promoted Bose products to potential customers by answering questions of technical concerns or otherwise utilizing sales and customer service skills that will convert the call into a sale.Consistently maintained a sales closing rate higher than group average.

Master Of Business Administration (Mba)

Traveled to Budapest, Vienna and Prague as Short-Term Program in May 2007 Member of Graduate Marketing Organization (GMO)

Ba, Social Science

Education record