•Collaborate with the UX team to define requirements and come up with a great client-first user experience•Provide the ‘what and why’ of features for consumption by inside stakeholders and the development team•Ensure that features and stories have clear acceptance criteria so the development teams knows what to build•Work with development and QA to make sure all work meets an agreed upon ‘definition of done,’ ensuring quality and stable software is released•Attend UX led user research calls to hear client feedback firsthand•Listen to the support, sales, and solution consultants’ feedback to understand client wants and needs to help drive future project prioritization•Work closely with Product Management leadership to define the future roadmap of the product•Keep a running backlog of defects and enhancements, balancing maintenance work and new features/projects to deliver the best overall client experience

My duties can change on a daily basis. Working with design on how a feature should look, coordinating with a developer on the status of a fix or project, or assisting QA with reproducing a bug, are just a few of the things I might be doing in addition to my everyday priorities seen here:-Run daily stand-up meeting with the squad-Prioritize and maintain a backlog of issues-Assign up next tickets to my developers-Track and report status of projects-Coordinate with QA on the status of builds being tested-Attend weekly software meetings with the Admin team to discuss the status of builds and whether or not to ship, work on future road maps, and other development ideas or concerns.

-Support MacPractice EDI services (eClaims, ERAs, eStatements, ePrescribe) via phone calls and/or emails;-Work with QA, Engineers, EDI Supervisor, and/or EDI Manager on outstanding issues and provide feedback on future software enhancements;-Assisted with implementing new eClaims clearinghouse via conference calls and emails, identifying issues and changes that required their attention;-Take over Tier II research tickets when insurance companies need to be contacted directly;-Assist EDI manager and/or Director of Client Relations with issues/offices that require special attention;-Contribute to the training of new employees as well as being a resource for existing team members;-Record detailed notes of all client interactions;-Document weekly EDI meetings and post summaries to internal support page;-Backup to the EDI Supervisor;-Continue to perform all duties of EDI Tier II; (see below)

-Research and resolve client issues utilizing internal documentation, co-workers, and working with third-party companies such as clearinghouses;-Balance working on research tickets and supporting new incoming support requests in the queue;-Served as the dedicated rep for our first beta office using a new eClaims clearinghouse;-Test the software to identify issues and confirm implemented fixes;-EDI Enrollment Specialist backup and client eStatement Trainer backup;-Able to read 837, 835, and 270/271 4010/5010 ANSI formatted files;

-Learned computerized machine operating systems;-Reviewed schedule and planned for day to meet production needs;-Helped train new team members;

-Provided friendly and helpful customer service;-Completed a wide variety of assigned tasks daily;-Helped organize warehouse materials for remodel;

-Processed multiple fixed and variable annuity requests;-Effectively communicated with clients both verbally and in writing;-Processed a high volume of work in a time sensitive environment while exceeding quality standards;-Utilized available resources to process requests accurately and efficiently;-Assisted analysts in training fellow team members on new computer system;

-Responsible for weekly order, monthly inventory, and daily deposit;-Delegated daily duties to staff;-Improved team efficiency by getting tasks done in a timely manner;-Provided superior customer service to all patrons;-Helped train new hires;