John Kirsop Email & Phone Number

Scunthorpe, England, United Kingdom

My current role involves supporting Ukrainian nationals that have moved from Ukraine to a sponsor under the homes for Ukraine government scheme.Support is provided for both sponsors and individuals that have arrived on their own or with their family.The support involves assisting with visa applications, employment,banking,accessing benefits, education and helping to settle in their new surroundings.Follow on support is also provided by assisting with searching for private rental… Show more My current role involves supporting Ukrainian nationals that have moved from Ukraine to a sponsor under the homes for Ukraine government scheme.Support is provided for both sponsors and individuals that have arrived on their own or with their family.The support involves assisting with visa applications, employment,banking,accessing benefits, education and helping to settle in their new surroundings.Follow on support is also provided by assisting with searching for private rental properties and also social housing applications. I work closely with and support applicants to find solutions to their housing problems by using either agreed prevention tools or by working with an applicant to agree a bespoke solution to meet their needs. Show less

Scunthorpe, England, United Kingdom

Supporting Ongo tenants in their homes using a coaching approach, so they can obtain employment and sustain tenancies.Support is provided to ensure that the customer is receiving the correct level of income and assisting to maximise this with help through budgeting and applying for grants and financial support.

Scunthorpe, England, United Kingdom

In my role as a lettings officer I was responsible for following and carrying out all aspects of the lettings process at Ongo homes. This process involved advertising properties on the choice based lettings website , open house viewings, pre tenancy interviews and affordability checks . This also included new tenancy meetings. The role also included inspections on properties and ensuring properties meet the needs of prospective tenants. I dealt with all departments within the company supporting… Show more In my role as a lettings officer I was responsible for following and carrying out all aspects of the lettings process at Ongo homes. This process involved advertising properties on the choice based lettings website , open house viewings, pre tenancy interviews and affordability checks . This also included new tenancy meetings. The role also included inspections on properties and ensuring properties meet the needs of prospective tenants. I dealt with all departments within the company supporting customers through letting an ongo homes property. Customer service is a vast part of the role, I dealt with a large proportion of customers who have varying requirements and needs for their housing. Show less

Scunthorpe, England, United Kingdom

In this role I was responsible for overseeing a busy ICT Servicedesk making sure that all calls were dealt with within the departmental service level agreement. This meant liaising between the team and customers making sure there was minimal delays in productivity. I also carried out customer satisfaction surveys to ensure the customers was happy with the resolution. Where any constructive feedback was received, I then fed this information back to the team making sure any lessons were… Show more In this role I was responsible for overseeing a busy ICT Servicedesk making sure that all calls were dealt with within the departmental service level agreement. This meant liaising between the team and customers making sure there was minimal delays in productivity. I also carried out customer satisfaction surveys to ensure the customers was happy with the resolution. Where any constructive feedback was received, I then fed this information back to the team making sure any lessons were learnt and processes were improved. Show less