John Kitchen Email & Phone Number

A proactive, driven and experienced professional, recognised for strategic ingenuity and insight in ensuring that the projects I handle are carried to completion within the established quality and time parameters. I have extensive experience in Strategic Planning and Execution, Operations Management and Team Leadership and Management gained from over 20 years' experience in BPO, contact centre management, eCommerce. I am certified in Software as a Service (SaaS) Optimisation, Salesforce Administration, and equipped with strong project management and delivery skills combined with exceptional planning, scheduling, and coordinating skills which enable me to carry my duties and responsibilities effectively.Throughout my career, I have a proven track record in Software as a Service (SaaS) optimisation to achieve visibility, eliminate redundancy and security risks and minimise costs. I am a Salesforce Certified Administrator, committed to ensuring optimal performance of Salesforce systems and products by upgrading and configuring them for optimised integration. In conjunction with my technical skills, I also leverage my personal keys to success which are: excellent client and stakeholder relationship management and communication skills. Having worked in highly demanding work environments, my time-management and priority management skills play a crucial role in achieving successful outcomes. Being a strategic and operational thinker, I thrive on being an integral part of providing leadership and direction in project management and delivery. I am deeply committed to delivering services to the highest standard consistently and continually exhibit meticulous attention to detail in performing my tasks to ensure accuracy in my outputs.I am an effective communicator who has excellent interpersonal, relationship management and leadership skills with the ability to foster teamwork and collaboration. I possess strong work ethics, working effectively even under demanding situations. Throughout my career, I have been an effective leader and member of the team as evidenced by the roles I have undertaken that require a great deal of skill, meticulous attention to detail, and technical knowledge. I have high regards to all the standards and other regulatory requirements of the industries, companies, and organisations I have worked with. I exhibit professionalism and always work with accuracy, excellence and efficiency at the forefront.

Listed skills include Customer Experience, Account Management, Call Center, Contact Centers, and 36 others.