Design for Serviceability across product lines to enable connectivity, Improve service outcomes and support new product development• Leader of Data Science team supporting AI/ML predictive and prescriptive analytics service business tools• Cross-group and divisional organization collaborations to generate data science models to better enable service business decisions• Leverage best practices for ML workflow across the organization (Other data science teams, corporate IT, business partners, and internal data science platforms + processes)• Create, manage, and support teams to leverage connectivity to create value in current and future product portfolios• Create connectivity standards and feedback mechanisms for future products to leverage instrument telemetry and health data to benefit customer operational efficiencies, remote resolution support, maximizing uptime, service operational metrics, SLAs, predictive maintenance, instrument metrics, product quality improvements, and NPIs for next generation product development serviceability

Business Strategy/Development: As Service Business Process Owner, delivered operational excellence by effectively driving improvements & standardization across internal + external service partners to advance service quality levels, cost efficiency/EBITDA yields & support growth objectives. Data/Analytics: Developed, utilized, & deployed data analytics/visualization models to identify service business growth opportunities, process/product quality trending, risk management & continuous improvement efforts across the organization in support of our internal/external customers. These models were effectively utilized to rapidly adapt to Thermo Fisher Scientific's global COVID-19 support plans for successful resource mapping & deployment to directly support our customers in test kit and vaccine production.

• Provide serviceability, reliability, & quality input to factory teams; interface with these partners to assist direct global service teams & global service partners in driving resolution of complex customer complaints through fostered relationships within the PL• Flag issues & recommendations from the field to the Quality/PS/ME groups• Manage, on behalf of global field service, product quality CAPA issues to ensure that the necessary metrics, root cause analysis, validation of field repair actions & kits are effectively conducted; this includes interfacing with the various factory groups, finance, legal/risk management, commercial, customers & other entities to ensure corrective action plans are correctly implemented• Provide technical expertise and documentation to ensure the serviceability of past, present, and future products through design reviews, service planning, OQ protocols, service collateral (manuals, bulletins, work instructions) & specifications of service parts kits• Ensure that spare parts are correctly set up for sale in SMS or ERP, obtain spare parts images, provide price & stocking level recommendations if required, or in conjunction with service parts planner• Collaborate in monitoring the quality of products and services with Divisional/BU QM teams• Collaborate with the Service Marketing & PL Management on service product lifecycle recommendations & support associated end of service life activities• Interface with key stakeholders & process owners to ensure that processes that may impact global service business operations are risk mitigated• Perform periodic audits of Completed Service Orders performed by direct or ISO service personnel for completeness & validation of times, etc • Provide direct customer support of service products including customer site visits and phone support to ensure total customer satisfaction• Collaborate in business integrations of new acquisitions/product lines under service operations

Global service support operations management for chromatography, sample preparation and mass spectrometry product lines in APAC, AMERICAS and EMEA. Leverage service business growth through strategic business unit alignment emphasizing customer focus, and continuous process/product quality improvement. Management of global team of technical support managers and specialists to provide field/customer support, build on regional service competencies, support our customers with 'follow the sun' strategies and leveraging self-service resources.

Global internal and external technical support management for chromatography products.Drive service product life cycle management for NPI, discontinuance, obsolescence and retirement phases through collaboration with factory product line and service management teams.Integration team member for the Dionex/Thermo Fisher Scientific case escalation process and internal training projects.Support for bundled legacy Dionex products with Thermo Fisher Scientific chromatography product lines including IC/LC-MS and GC that includes technical and bundled product service training.

Led high performing global field technical support teams comprising of technical support managers and field technical specialists in APAC/ASEAN, EMEA and AMERICAS to provide service and end user solutions.Case management and resolution of hot accounts escalations partnering with cross-functional teams integrating service management, commercial operations, product line management, manufacturing, engineering, R&D, marketing and applications. Direct external customer support through onsite hot accounts management.Field service and technical support collateral development and delivery: service manuals, training modules including NPI training, field product service bulletins, service spares forecasting/trunk inventory management.Liaison between field service and the factory for case escalation management including KPI analysis/reporting of field product quality trends to the factory to drive continuous improvement.

Designed and implemented the corporate technical support program for chromatography products to deliver standardized solutions for global external and internal customers.Tracked key product case metrics via implementation of SFDC case management tools to drive factory quality improvement.Elevated field service and technical support competencies through the creation and delivery of certified internal service trainings for new product introductions, new hire training, qualification (for GxP environments).Implemented internal ERP based intranet knowledge base tools for global subsidiary, distributor and ISO channel partners.

Product life cycle management of chromatography products (HPLC, Amino Acid Analyzers, High Throughput Systems, Mass Spectrometry, Chromatography Data Systems, Product Applications, New Product Introductions, Forecasting, Inventory Management, Product Discontinuance/Obsolescence/Retirement, Business Development (Channel and OEM partnerships). Introduced product solutions in technical trade show presentations, managed North America customer hot accounts, developed and delivered product training modules to customers/sales/service,

Ran the Hitachi Life Sciences Chromatography Applications Group operations for pre- and post-sales internal and external customers. Direct management of field applications scientists to prepare proof of concept for customer demonstration samples, identify and target applications for marketing collateral, Identified competitive product trends to leverage company offerings for new product development with parent company in Japan to address competitor strengths and exploit weaknesses.Selected PublicationsLCGC Application Note (September 2003) - The Hitachi LaChrome Elite HPLC Automated Method Development System: Polar Reversed Phase SeparationsLCGC Application Note (February 2003) - The Hitachi LaChrom Elite HPLC and Fast LC PHarmaceutical Applications: OTC Analgesics & Steriods

Managed the Hitachi North America Applications group for chromatography products in support of external and internal customers.Provided training and technical field support for service, sales and customers.Surveyed and identified product market applications trends resulting in publication of internal marketing collateral, trade journals and presentation in seminars and trade shows (e.g., PittCon).Selected PublicationsThe Hitachi LaChrom Elite HPLC Automated Method Development System: Polar Reversed Phase Separationshttp://www.hitachi-hta.com/sites/default/files/appnotes/LaChrom_Elite_App_Note_2_Sept03.pdfThe Hitachi LaChrom Elite HPLC and Fast LC Pharmaceutical Applications: OTC Analgesica & Steriodshttp://www.hitachi-hta.com/sites/default/files/appnotes/LaChrom_Elite_App_Note_1_Feb03%281%29.pdf

HPLC R&D scientist for the development of Transgenomic's WAVE dHPLC system for the analysis of DNA and RNA single nucleotide polymorphisms. Hardware (thermostatted oven) and column resin development projects for the design improvement of the integrated solution used for human genomic mapping.

Research fellow investigating tumor-receptor radiolabelled markers for medical diagnostic and therapeutic applications. Research projects focused on targeting receptors for epidermal growth factor (EGFrTK) tyrosine kinases, breast cancer, brain perfusion mapping utilizing pharmacaphore substrates radiolabelled with high energy beta+ particles for Positron Emission Tomography (PET). Joint collaboration with the Department of Radiology at the University of California, San Francisco (UCSF) Parnassus medical center.

Research projects for PET/SPECT medical diagnostic imaging tracers.Taught upper division Nuclear Medicine courses in the Purdue Department of Medicinal Chemistry.Lectured undergraduate organic chemistry and NMR (nuclear magnetic resonance) imaging courses.Selected PublicationsJohn K. Lim, Carla J. Mathias, and Mark A. Green, Mixed Bis(thiosemicarbazone) Ligands for the Preparation of Copper Radiopharmaceuticals:  Synthesis and Evaluation of Tetradentate Ligands Containing Two Dissimilar Thiosemicarbazone Functions. J. Med. Chem., 1997, 40(1), pp 132-136

Development of diagnostic imaging and therapeutic agents for clinical PET (positron emission tomography) and SPECT (single photon emission computed tomography) through the radiolabeling of pharmacophore substrates with positron- or gamma-emitting short lived radioisotopes. Focus on portable radionuclide generators utilizing ion-exchange resins to complex the metal PET radionuclide to biomimetic chelating substrates for breast cancer, myocardial perfusion and functional brain image mapping. Multi-step organic chemistry synthesis and elucidation of ligand substrates, SAR medicinal chemistry studies were performed on derivatives of these radiopharmaceutical agents leading to clinical phase studies.Selected PublicationsLacy JL, Chien SC, Lim JK, Mathias CJ, Green MA. Modular automated Zn-62/Cu-62 PET radiopharmaceutical generator [abstract]. J. Nucl Med 1995;36:49P.Molephan Sri-Aran, Carla J. Mathias, John K. Lim, Mark A. Green, Synthesis and Evaluation of a Monocationic Copper(II) Radiopharmaceutical Derived from N-(2-Pyridylmethyl)- N′-(Salicylaldimino)-1,3-Propanediamine, Nuclear Medician and Biology, Vol. 25, Issue 2, Pages 107-100, February 1998