Account Manager Ii
At Dell Technologies, I led process improvement initiatives that optimized workflows, enhanced client satisfaction, and drove operational efficiency across multiple I.T. projects. I partnered with SMEs and cross-functional teams to deliver tailored solutions while consistently improving internal systems and exceeding sales goals.Sales Process Improvement:• Achieved 146% of AAQ, with quota growth from $254,000 to $595,000 by consistently refining the sales process and aligning customer needs with optimized solutions.• Ranked #1 in Dell’s 2020 North American contest for highest CP&D mix sold, contributing $250,000+ in revenue through efficient sales strategies.Process Optimization & Systems Improvement: • Led the initiative to improve Salesforce Lightning, working directly with Dell’s Operations team to streamline workflows, enhance system functionality, and increase sales efficiency.• Identified bottlenecks in sales processes and implemented solutions that boosted productivity and reduced errors.Data-Driven Decision Making: • Analyzed data using Salesforce, SalesWorks, Sales Navigator, and Klue to drive strategic improvements in client engagement and sales performance.• Provided actionable insights that enhanced customer outreach and optimized sales strategies, resulting in consistent quota overachievement.Continuous Improvement in Customer Solutions:• Managed I.T. solutions for over 400 companies, focusing on improving their I.T. infrastructure through customized approaches.• Developed a start-up’s I.T. environment from the ground up, driving $600,000+ in revenue while implementing best practices that ensured scalability and efficiency.Cross-Functional Collaboration:• Partnered with SMEs and internal teams to support over 400 companies’ I.T. needs, fostering a culture of collaboration and continuous improvement.
