John Kossitch Email & Phone Number

Colorado Springs, Colorado Area

• Manager Data Center Operations, Colorado Springs, CO 2010 –12/28/2018Provided facilities management, maintenance, space planning and compliance for Colorado Springs Data Center. Created collaborative and productive.
• Ensured zero customer impact through methodical execution.
• Partnered cross functionally on projects with planning, security, operations, engineering, suppliers and contractors and established partnerships with senior leadership and city officials.
• Implemented CMMS systems and created KPI’s to drive accountability and process improvement.
• Created/administrated audit processes to ensure compliance with corporate programs and policies.
• Reduced expenses by competitively bidding and negotiating services.

• Responsible for operation and maintenance of Verizon National Network Organization Fiber Transport Network. Maintained current approved software level on all network elements.
• Managed spare card inventory for rapid deployment.
• Provisioned all circuits based on engineering work orders.
• Avoided conflicting impact by using change control management skills.
• Provided automation to proactively identify potential degraded light levels.
• Maintained accurate circuit records for inventory and network analysis.

Bedminster, NJ

• Managed a team of Tier III technicians to improve customer experience and responsible for LTE, CDMA/GSM Global Support, and Government Support (WHCA and EOP).
• Identified gaps and implemented improvements for efficiency
• Provided escalation support to Verizon executives
• Developed tools to proactively identify and resolve network problems (ViseWize/Unix Scripting).

Bedminster, NJ

• Served as NRB support project lead on multiple projects (Global Service, WHCA, LTE, and SMS)
• Developed and facilitated training for technicians to improve their skills and productivity.
• Identified and implemented process improvements.
• Developed tools for proactively collecting signaling to identify network problems.