John Kossitch Email & Phone Number

Colorado Springs, Colorado Area

Manager Data Center Operations, Colorado Springs, CO 2010 –12/28/2018Provided facilities management, maintenance, space planning and compliance for Colorado Springs Data Center. Created collaborative and productive work environments utilizing new AV technology.• Ensured zero customer impact through methodical execution.• Partnered cross functionally on projects with planning, security, operations, engineering, suppliers and contractors and established partnerships with senior leadership and city officials.• Implemented CMMS systems and created KPI’s to drive accountability and process improvement.• Created/administrated audit processes to ensure compliance with corporate programs and policies.• Reduced expenses by competitively bidding and negotiating services.• Developed and implemented strategies to reduce waste streams toward corporate goals.• Supported $100M infrastructure replacement while maintaining application availability.• Ensured the security, safety, and environmental compliance of systems and facilities in accordance with corporate guidelines, regulations, and industry standards.

Responsible for operation and maintenance of Verizon National Network Organization Fiber Transport Network. Maintained current approved software level on all network elements.• Managed spare card inventory for rapid deployment.• Provisioned all circuits based on engineering work orders.• Avoided conflicting impact by using change control management skills.• Provided automation to proactively identify potential degraded light levels.• Maintained accurate circuit records for inventory and network analysis.

Bedminster, Nj

Managed a team of Tier III technicians to improve customer experience and responsible for LTE, CDMA/GSM Global Support, and Government Support (WHCA and EOP).• Identified gaps and implemented improvements for efficiency• Provided escalation support to Verizon executives• Developed tools to proactively identify and resolve network problems (ViseWize/Unix Scripting).

Bedminster, Nj

Served as NRB support project lead on multiple projects (Global Service, WHCA, LTE, and SMS)• Developed and facilitated training for technicians to improve their skills and productivity.• Identified and implemented process improvements.• Developed tools for proactively collecting signaling to identify network problems.