John Kruper Email and Phone Number
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🚀 Welcome to the nexus of innovation and learning in the BPO sector! I’m a seasoned Digital Learning Leader dedicated to revolutionizing how BPO organizations empower their workforce through cutting-edge learning solutions and technology.With over four decades of experience in leading global learning transformations, I specialize in architecting digital learning strategies that align with business goals, enhance operational efficiency, and drive unparalleled growth. My journey includes transforming legacy training systems into dynamic, digital learning ecosystems, scaling user engagement with thousands of eLearning courses, and pioneering edTech platforms that redefine continuous upskilling.Expertise at a Glance:* Digital Learning Transformation: Elevating BPO operations with scalable, innovative learning solutions.* Strategic Planning & Operations: Crafting blueprints for digital learning ecosystems that align with corporate vision.* Talent Development: Cultivating high-caliber talent pools through targeted training and career development pathways.* Learning Technology: Harnessing the power of LMS, virtual classrooms, and emerging GenAI to foster engaging, effective learning experiences.* Instructional Design: Creating impactful curricula that resonate with global audiences and drive performance.* Change Management: Steering organizations through digital evolution with a focus on people, process, and technology.* Business Development: Identifying and capitalizing on new growth opportunities within the learning domain.🏆 Accomplishments: Transformed traditional training models to active learning across 66 centers globally; managed digital learning operations with 3.6M annual enrollments; and led the development of a global upskilling portal garnering 280,000 microlearning assets. My leadership has been recognized with multiple Brandon Hall Group Excellence Awards, Stevie Awards, and more.
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Senior Vice President Global Learning And DevelopmentIqorEvanston, Il, Us -
Senior Vice President Global Learning & DevelopmentIqor Mar 2022 - PresentFort Lauderdale, Fl, Us
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Chief Learning OfficerSykes Enterprises, Incorporated Aug 2014 - Dec 2021Tampa, Florida, UsResponsible for strategic talent development (including learning, training management, and careerdevelopment) of SYKES’ 55,000 worldwide employees. Direct all aspects of SYKES’ learning policies, objectives, technologies, infrastructure (physical and virtual), budget and initiatives to ensure availability of critical knowledge across the enterprise.Key Accomplishments:• Transformed legacy training enterprise to a standardized Active Learning pedagogy that included renovated “flipped classrooms” in 66 centers in 23 countries; implemented change management plan anchored by new global Facilitator and Instructional Design certification programs.• Standardized learning technology stack including proprietary LMS, course authoring and virtual classroom software.• Scaled digital learning operation to 63,000 active users with 60,000 eLearning courses, 3.6m annual enrollments and 2.2m annual minutes of synchronous virtual training.• Developed global crowd-sourced upskilling portal (OneLEAP, 2019) with 250 video Insights and 27 Master Classes across seven thematic channels, with 280,000 views to date.• Co-created Precision Learning, a real-time continuous learning platform that intelligently targets micro- training using spaced learning. Released in 2020, Precision Learning has to date delivered 42,000 assets to nearly 4,000 SYKES employees. -
Global Vice President, Learning & PlatformsSykes Enterprises, Incorporated Aug 2012 - Jul 2014Tampa, Florida, Us• Responsible for overseeing talent acquisition and development strategy, technology, and operations at SYKES, a provider of global business process outsourcing (BPO) customer contact management solutions to Fortune 1000 companies around the world.
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General ManagerSykes Talentsprout Aug 2012 - Dec 2021Chicago, Illinois, UsResponsible for the $5m TalentSprout business including strategy, P&L, sales, and marketing.Key Accomplishments:• Transformed internal cost-center to a separately branded, market-facing profit center offering a full suite of learning design, development, and delivery services; delivered to-date 105 successful engagements to 25 Fortune-1000 companies.• Co-created and brought to market Teachably (www.teachably.com), an innovative online facilitation tool that increases participant engagement in classes, workshops, and meetings. Winner of a 2019 Brandon Hall Group HCM Excellence Award for Best Advance in Unique Learning Technology, participant responses in Teachably increased 560% and 990% YoY from 2018 through 2021.• Since 2019, TalentSprout has won 8 Brandon Hall Group Excellence Awards (1 Gold, 2 Silver, 5 Bronze), 2 Stevie Awards (Gold), 4 dotCOM Awards (Platinum), 4 Viddy Awards (Platinum), and 2 Hermes Awards (Gold, Silver). -
Chief Experience OfficerAlpine Access Nov 2011 - Jul 2012Tampa, Florida, Us• Responsible for the overall Alpine Access employee experience and the enabling technology and software systems to support that experience. As President of Alpine Access University, Kruper oversaw Alpine Access’ talent management initiatives including talent acquisition, talent development (featuring Peak Performance, the company’s internal talent pipeline program), and talent analytics.• Member of the five-person management team that quadrupled revenue (from $32M 2007 to $102M 2012), delivering a compound annual growth rate of 34%, achieving profitability since 2009 and featuring a positive net cash position at the end of second quarter 2012.• Alpine Access was listed as a "2012 Cool Vendor" by Gartner Inc. for its innovative business services model and proprietary technology solutions, Inc. 500/5000 six years in a row between 2007-2012, and Black Book of Outsourcing #1 customer contact/CRM vendor in 2010.• In August, 2012, Alpine Access was acquired by SYKES for approximately $150 million in an effort to strengthen SYKES' competitive position. -
President, Alpine Access UniversityAlpine Access Nov 2007 - Nov 2011Tampa, Florida, Us• Responsible for establishing and leading the industry's foremost virtual learning institution that developed a new breed of customer care representatives able to provide total satisfaction to each and every customer.
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Senior Vice President Product Management & Shared ServicesCardean Learning Group Jun 2006 - Nov 2007UsResponsible for the pedagogy and design of all course offerings and the proprietary authoring, delivery, and student community platform.Key Accomplishments:• Responsible for $5.5m budget and operations including Course Development (18FTE), Instruction (5FTE + 150 Adjunct Faculty), Library (1FTE), Institutional Research (1FTE) and Executive Administrator (1FTE). -
Chief Learning ScientistUnext | Cardean Learning Group Jan 2002 - Nov 2007• Responsible for bringing theoretically informed innovation to the teaching and learning practices of UNext's online learning communities; responsible for designing appropriate technologies that enable community members to achieve their personal learning goals and expand their human and social capital.• Lead development of the Ellis Community Learning Platform, the enterprise authoring, delivery, and student community framework that powers Cardean Learnng Group’s online learning communities.• Responsible for the pedagogy and design of Ellis College’s course offerings.• Ensure a coherent end-to-end student experience by integrating the strategic needs of diverse functional groups including IT, Course Development, Marketing, Instruction, and Student Services.• Oversaw 7 Principal staff members who serve as the senior level position within the respective competencies of learning science, software engineering, systems analysis, and social engineering.
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Executive Director, Quantum ProgramUnext Aug 2000 - Dec 2001• Conceived, piloted, and managed development of a new B2B series of focused two- to three-hour “Quantum” courses for the business market. Quantum courses drew upon UNext's state-of-the-art, interactive, learning-by-doing approach to create a focused, high-impact learning experience on a wide variety of business subjects.• The Quantum Program grew to a catalogue of 150+ courses developed by a team of 40+ Instructional Designers, Editors, Usability Analysts, Media Developers and Subject Matter Experts drawn from UNext partner schools University of Chicago, Columbia University, Carnegie Mellon University, Stanford University, and the London School of Economics.
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Course DirectorUnext Jul 1999 - Jul 2000• Lead manager responsible for multi-disciplinary teams that designed, developed, and delivered on-line education courses in conjunction with universities including the University of Chicago, Stanford University, Columbia University and the London School of Economics. As one of the first fully online, for-profit acreddited offerings (Cardean University), UNext courses were designed to meet and surpass universities' standards and allow students access to high-quality education from anywhere, anytime.• As Course Director Kruper was the lead instructional designer and project director for the teams that developed courses; he was also the primary ambassador to our partner schools and their faculty and had final P&L responsibility for development projects.• Responsibilities included: • work with schools to decide the main focus of the course; • develop learning outcomes; • oversee building content to meet the learner's objectives including media, interactive multimedia and other pedagogical tools to facilitate hands-on learning; • work with Usability groups to test resulting course, refine, then continuously test again.
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Assistant Director, Dna Learning CenterCold Spring Harbor Laboratory 1997 - 1999Cold Spring Harbor, New York, Us• Responsible for planning and implementing instructional computing programs for secondary school, undergraduate, and graduate customer base of 14,000 (yearly), and for supervising a technical staff of six to support these programs.• Wrote grant proposals and worked with Development Office to raise new funds.• Assisted with managing operational and capital budgets and coordinate building-wide personnel issues for Center with $1.5M annual budget and staff of fourteen.• Taught over 45 in-service secondary level teacher education workshops held across the country. -
Director, Educational ComputingAllegheny College 1995 - 1997• Oversaw all facets of onsite and distance learning educational computing at College of 180 faculty, 230 administrative staff, and 1,800 undergraduate students.• Responsible for strategic planning, grant development, software development (by staff of 4 programmers), public computing laboratory support (for 400 workstations), and student and faculty end- user support (by staff of 4 computer support technicians).• Wrote and implemented campus-wide technology strategic plan and $450,000 State-funded technology test bed project.
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Senior LecturerUniversity Of Chicago Biological Sciences Division Jul 1989 - Jun 1995Chicago, Il, Us• Taught introductory and upper level undergraduate and graduate courses in genetics, molecular biology, and philosophy and modeling in biology.• Developed teaching laboratories for undergraduate core and major programs. -
Director, Academic Computing Biological Sciences DivisionUniversity Of Chicago Biological Sciences Division 1991 - 1995Chicago, Il, Us• Established first-ever Division-wide educational computing group that grew to 12 full time staff charged with developing software and supporting the computing needs of 480 faculty, and 2,000 undergraduate, 500 graduate, and 400 medical school students.• Developed and managed yearly budget ($800K in FY 1995-1996) including all accounts and pre/post award grants administration, human resources and personnel administration, and all mission policies.• Planned and managed instructional computing and distance learning programs for secondary school outreach, undergraduate, graduate, and continuing education programs, and for supervising a technical staff to support these programs.• Wrote successfully funded grant proposals and then managed the implementation of these projects. Granting agencies included the National Library of Medicine and the Howard Hughes Medical Institute.
John Kruper Skills
John Kruper Education Details
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University Of ChicagoMolecular Biology & Science Education -
University Of Illinois ChicagoScience Education
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University Of ChicagoMolecular Virology
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Penn State UniversityMolecular & Cell Biology
Frequently Asked Questions about John Kruper
What company does John Kruper work for?
John Kruper works for Iqor
What is John Kruper's role at the current company?
John Kruper's current role is Senior Vice President Global Learning and Development.
What is John Kruper's email address?
John Kruper's email address is jk****@****hoo.com
What is John Kruper's direct phone number?
John Kruper's direct phone number is +131257*****
What schools did John Kruper attend?
John Kruper attended University Of Chicago, University Of Illinois Chicago, University Of Chicago, Penn State University.
What are some of John Kruper's interests?
John Kruper has interest in Animal Welfare, Children, Education, Science And Technology.
What skills is John Kruper known for?
John Kruper has skills like E Learning, Training, Instructional Design, Strategy, Management, Distance Learning, Leadership, Information Architecture, Strategic Planning, Program Management, Talent Management, Project Management.
Who are John Kruper's colleagues?
John Kruper's colleagues are Ravi Kumar Pathak, Leanna Garcia, Team Haokip, Grace Anne, Mary Ann Obaldo, Jessa Manuyag, Manjunatha Manju.
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