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While I have a technical background I have always been intrigued by Customer / User Experience. This is fundamental to all context of engagement - internal knowledge sharing and information dissemination, documentation of requirements and artefacts, external marketing and branding consistencies, content, customer service - continuously critiquing the engagement of our product offering through the customer’s (or user’s) lens. My business analysis skills of stakeholder engagement, gap analyses, requirements gathering and documentation, have grown and evolved to also include roadmap strategies, OKRs, writing user stories and test cases, story mapping and ticket estimations, backlog management and sprint planning. This also includes close internal collaborations with designers, developers, and testers, to ensure timely releases of planned deliverables. Projects I have led or have been involved with include a loyalty program revamp for a full-service airline and a major supermarket brand, loyalty marketing for major retailers, customer-service and customer-advocacy and digital strategies - breaking down the customer journey experience and mapping out the touch-points of brand interactions, and ultimately the conversion decisions.
My Occ Health Record
View- Website:
- myocchealthrecord.com
- Employees:
- 31
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Product ManagerMy Occ Health RecordMelbourne, Vic, Au -
Senior Product ManagerWex Mar 2023 - PresentMelbourne, Victoria, Australia -
Product ManagerCentr Jul 2022 - Feb 2023Australia -
Business AnalystEagle Eye Nov 2020 - Jul 2022Melbourne, Victoria, Australia -
Digital Business Analyst / ProducerDeakin University May 2018 - Nov 2020Burwood, Victoria, Australia -
Ba / Pm- Estar - Jul 2017 - Mar 2018Melbourne, Australia -
Online Functional LeadMyer Sep 2014 - Oct 2016Docklands, Melbourne Area -
Web Content ManagerSigma Pharmaceuticals Jan 2013 - Nov 2013Rowville, Victoria -
Business Analyst EcommerceThe Good Guys Jul 2011 - Jan 2013Airport West, Melbourne -
Manager, EnvironmentMalaysia Airlines Aug 2009 - Feb 2011 -
Manager, Customer Response UnitMalaysia Airlines Aug 2007 - Aug 2009 -
Business SolutionsMalaysia Airlines System Mar 2006 - Aug 2007 -
Senior ExecutiveMalaysia Digital Economy Corporation (Mdec) Jul 2003 - Feb 2006 -
Asst Mgr - ItSunway Construction Group Berhad Jan 2000 - Jul 2003 -
E-Commerce ConsultantCamtech Asia It&T Jan 1998 - Jan 2000
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Project ManagerPoppe Mar 1997 - Dec 1997
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Web Developer / EditorNetspot Communications & State Library Of Sth Aust Mar 1995 - Feb 1997
Kian T Low Skills
Kian T Low Education Details
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Product Management -
Arts
Frequently Asked Questions about Kian T Low
What company does Kian T Low work for?
Kian T Low works for My Occ Health Record
What is Kian T Low's role at the current company?
Kian T Low's current role is Product Manager.
What is Kian T Low's email address?
Kian T Low's email address is jo****@****ail.com
What is Kian T Low's direct phone number?
Kian T Low's direct phone number is +180533*****
What schools did Kian T Low attend?
Kian T Low attended General Assembly, Deakin University, Flinders University.
What are some of Kian T Low's interests?
Kian T Low has interest in Professional Networking, International Travel, Skating, Fatherhood, Social Media For Corporate, Bikram Yoga, Tennis, Swimming, Digital Photography, Content Development.
What skills is Kian T Low known for?
Kian T Low has skills like Crm, Business Analysis, E Commerce, Project Management, Management, Change Management, Marketing, Management Consulting, Social Media, Business Strategy, Business Process Improvement, Team Leadership.
Who are Kian T Low's colleagues?
Kian T Low's colleagues are John Sutherland, Russell Hobson, Rakesh Kaithaprachalla, Ruby Harvey, Russell Lewis, Amelia Toohey, Jordan Robertson.
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