John Kuiper

John Kuiper Email and Phone Number

Lead Technical Support Engineer as a Consultant @
John Kuiper's Location
San Francisco Bay Area, United States, United States
John Kuiper's Contact Details
About John Kuiper

I am a collaborative problem solver of customer issues with a satisfaction rating of 9.5/10. I desire to exceed customer expectation with proactive information to reduce repeated callbacks. An expert in identifying root cause of issues and translating information clearly and understandably. Precise, detail-oriented team player able to interact with all teams from design through implementation (professional services) to customer satisfaction. As a Technical Support Engineer, I have worked in front-line and back-line support as well as Premium customer (i.e. Named account) support. I have supported Databases, Backup software, Enterprise B2C and B2B software, Financial software. Experienced in all aspects of technically supporting software, debugging and building applications, SQL, system maintenance and load balancing. Managed teams of developers, testers and support engineers. Available to discuss new opportunities, please contact me at JohnKuiper@gmail.com.Expertise includes:• Service Delivery • Technical Support• Customer Satisfaction• Problem Resolution• Software Release/updates• System Operation• Software QA Testing

John Kuiper's Current Company Details
TechPro.com: Contractor at Google

Techpro.Com: Contractor At Google

Lead Technical Support Engineer as a Consultant
John Kuiper Work Experience Details
  • Techpro.Com: Contractor At Google
    Data Analyst
    Techpro.Com: Contractor At Google Oct 2023 - Present
    Doing Data Analysis for Google
  • Uber For Business
    Lead Technical Support Engineer
    Uber For Business Aug 2021 - Jan 2023
    San Francisco, California, Us
    Provided the Technical support for the majority of U4B line of products. Implemented new procedures for generating customer invoicing to improve the time line from months to weeks for those being manually processed. Wrote or improved many Runbooks as how to guides for various operations. Introduced better ways of analyzing data through use of Excel and Pivot table to triage and trouble shoot large data issues. Worked with Engineering, Ops commanders, Field and Implementation teams.• Ensured all tickets were fully resolved to ensure each customer there in represented, had their individual issues resolved.• Trained upcoming Support team in our methodology of trouble shooting and resolving issue and maintaining proper documentation in Jira.• Worked on several cost avoidance issues to promote Uber’s ROI’s.
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  • Thomson Reuters
    Lead Technical Support Specialist
    Thomson Reuters Apr 2007 - Nov 2019
    Toronto, On, Ca
    Provided sole Customer Technical support for OneSource State Apportionment (OSA) product along with Income tax (OIT) and international transfer pricing (BAM). Implemented new installations of OSA for internal and external customers. Worked with Engineering Sales, Field, and Implementation teams. Wrote and maintained custom customer data conversion scripts. Updated scripts for new ETL code upgrades.• Ensured all systems were up-to-date by performing OSA software releases and implementing new customers. • Facilitated onboarding process by providing OSA training to frontline support staff.• Avoided service interruptions by maintaining multiple system operations, including DB, Tomcat, and Load Balancing.• Enabled automated data transformation by writing and maintaining custom customer-specific Pentaho’s Kettle {Spoon, ETL (extract, transform, load}) scripts for importing and exporting data processing.
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  • Liquid Engines(Acquired By Thomson Reuters)
    Technical Support Manager
    Liquid Engines(Acquired By Thomson Reuters) 2007 - 2008
    Provided Technical Services and Customer Support for tax product lines (STX, AMS, GPM). Maintained operation of all in-house systems and Oracle databases. Converted customer data from older applications.• Ensured database functionality and access by properly maintained Oracle database.• Ensured operation of all customer-facing in-house SaaS systems.
  • Cenzic
    Support Consultant
    Cenzic 2006 - 2006
    Campbell, Ca, Us
    Provided Technical support for Cenzic’s Hailstorm’s database and network penetration testing and scanning services. • Resolved technical issues promptly while overseeing interfacing between Engineering and Customer vulnerability scanning technical issues. • Met specific customer support tracking requirements by implementing and modifying SalesForce.
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  • I2C
    Director Of Customer Services
    I2C 2005 - 2005
    Served as liaison between Card Program Managers, banks, and debit card processors to set up and project manage ATM, VISA, and MasterCard programs for consumer and retail debit card company. Handled all Customer support issues.• Resolved support issues and provided problem resolution for Card Program clients by serving as the customer advocate.• Ensured readability and usability of QA software, user interfaces, and documentation.• Ensure credit card company encryption requirements while directing and coordinating functions of offshore engineering team.
  • Sync Essentials, Inc.
    Qa Manager
    Sync Essentials, Inc. 2001 - 2005
    Managed teams of ~6 testers, programmers and support engineers both locally and offshore. Conducted quality testing and customer support for Trade Accountant and Translation Gateway. Handled customer phone and email queries. Wrote conversion code to extract Tax Returns from source applications to be loaded in the target application.• Verified product functionality by writing and running test cases to prove out products.• Enhanced end user's understanding of new products by writing technical help documentation for inclusion with a product. • Facilitated the use of new tax preparation software used by CPAs by writing and testing database conversion programs.
  • Broadvision Inc.
    Content Manager
    Broadvision Inc. 1999 - 2001
    Redwood City, California, Us
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  • Legato Systems Inc.
    Specialist Support
    Legato Systems Inc. 1997 - 1999
    Round Rock, Texas, Us
    View

John Kuiper Skills

Enterprise Software Testing Databases Start Ups Technical Support Quality Assurance Architectures Business Intelligence Salesforce.com Software Development Integration Crm Unix Sql Professional Services Product Management

John Kuiper Education Details

  • University Of Colorado Denver
    University Of Colorado Denver
    Computer Science
  • Calvin University
    Calvin University
    Engineering

Frequently Asked Questions about John Kuiper

What company does John Kuiper work for?

John Kuiper works for Techpro.com: Contractor At Google

What is John Kuiper's role at the current company?

John Kuiper's current role is Lead Technical Support Engineer as a Consultant.

What is John Kuiper's email address?

John Kuiper's email address is john.kuiper@tr.com

What schools did John Kuiper attend?

John Kuiper attended University Of Colorado Denver, Calvin University.

What skills is John Kuiper known for?

John Kuiper has skills like Enterprise Software, Testing, Databases, Start Ups, Technical Support, Quality Assurance, Architectures, Business Intelligence, Salesforce.com, Software Development, Integration, Crm.

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