John Kuo Email & Phone Number

San Francisco, California, Us

I'm a team leader of Wells Fargo's Tableau Business Intelligence Competency Center. I've grown and managed our Tableau Server environments from a couple of thousands to over 160,000 total users to date, one of the largest Tableau Server deployments in the world. Some of my duties include:☆ Maximize server environment availability and integrity☆ Troubleshoot technical issues☆ Tableau server architecture planning☆ Performance tuning☆ Perform upgrades, maintenance, and configuration change☆ Evangelize Tableau within the organization☆ Moderate and lead internal user forum ☆ Vendor management☆ Mentor team members☆ Ensure policy and regulatory compliance☆ Represent the organization at industry eventsDiverse data sources include MS SQL, Postgres, Teradata, Oracle, IBM DB2, SAS, Excel, MSAS, Hadoop, among others.Working at one of the largest financial institutions in the country requires superior collaboration and coordination skills as the IT landscape is ultra-complex, decentralized, and compounded by both security and financial regulation requirements. This is challenging work that I thoroughly enjoy.

Seattle, Wa, Us

I provided top-notch customer service to strategic enterprise accounts, acting as their first point of contact for technical issues and guidance. I took pride in being my customers' extension in the company and maximizing the value of their investment in the product. I'm most proud of the long-lasting and high-trust relationships I've built and maintained with my customers. ☆ Managed and advised 15 strategic enterprise accounts with 90% renewal rate☆ Provided end-to-end guidance from pre-launch planning, onboarding to ongoing maintenance and expansion☆ Mentored and trained six new TAM’s☆ Led weekly departmental meetings☆ Selected as one of 2015 Tableau Customer Conference speakers☆ Won two departmental awards☆ Published paper on VM tuning and best practices for Tableau Server☆ Ranked as the number 2 community forum contributor in the entire company☆ Delivered Quarterly Business Review (QBR) for customers ☆ Logged and tracked feature requests☆ Presented product roadmaps☆ Partnered with professional service department for special projects☆ Led product adoption and expansion as evangelist with stakeholders

Traveled and volunteered through 22 states and 10 countries in Asia.

Seattle, Wa, Us

Managed enterprise access and identity database.

Bellevue, Wa, Us

Analyzed Chinese market opportunities and risks. Advised senior management with Chinese market penetration strategies and road map.

Seattle, Wa, Us

Led enterprise information security projects. Evaluated, deployed, maintained information security appliances. Authored and enforced information security policies. Performed data/network forensics in conjunction with HR and law enforcement investigations.

Seattle, Wa, Us

Led desktop related projects and mentored junior staff.

Seattle, Wa, Us

Deployed and provided troubleshooting of desktop technologies.

Bothell, Wa, Us

Maintained and performed troubleshooting of library information systems.

Woodinville, Wa, Us

Sourced product and negotiated pricing with overseas vendors. Executed and maintained purchase orders as required. Coordinated on time freight shipment and delivery with customs officials and logistics partners.

Master Of Business Administration (Mba), Leadership Specialization

Bachelor Of Science, Business Administration