Accountable for the definition and implementation of iSelect’s Future State technology platforms, and the business and consumer adoption of them. Specific digital platforms include Salesforce, Salesforce Marketing Cloud, Amazon Web Services, Sumo logic, New Relic, Akamai Ion & Bot Manager, and various messaging and collaboration platforms,.

Accountable for the implementation and uplift of AGL’s Digital Platforms & Capability. Specific digital platforms include Sitecore Experience Platform, Akamai Ion (Content Delivery Network) and Akamai Kona (WAF), Auth0 Identity Management, Azure API Integration platform, Adobe Marketing Suite including Adobe Analytics, Adobe Target, and Adobe Audience Manager, Tealium Tag Management, Kasada Polyform, & the Lithium community platform.

Digital SME for Cards, Personal Loans and Fleet Management, and leading an Agile team of 24, the Digital Service Leader defines, owns and manages the Product Roadmap for the Online Service Centre for some of the largest non-bank credit card brands in Australia and New Zealand.Achievements include:- Design, delivery and operationalisation of the first Digital User Experience lab for GE Capital worldwide featuring fully integrated AMX Modero Audio Visual system and Tobii eyetracking technology- Leadership and delivery of 16 new responsive online service centres for GE Capital credit card portfolio, featuring all new Bpay functionality, SMS based IDV verification process, and registration functionality- Identification, trial and operationalisation of Axure prototyping software- Trial and roll-out of online customer engagement and real time performance visualisation software

Working within the Project Management Office, and reporting to the Chief Strategy Officier, manages and delivers IDP’s program of work. Significant initiatives include:- Definition and delivery of 2010-2011 Online Program of Work - Definition and delivery of 47 new websites featuring a new Global and Custom content model- Delivery of new web infrastructure- Definition and delivery of new web operating structure, featuring a new global working group, new online development and prioritisation process, and identification and appointment of new vendors (development, project management, user experience design) - Definition and delivery of Online pre-sales and sales fulfilment capability, featuring online payments services, SMS based booking confirmation service, EU and North American Privacy compliant authenticated online results service- Definition and vendor management of a Global Biometric Security system for more than 500 sites worldwide including Customer / Centre workflow redesign, Solutions definition, Vendor identification and engagement, security auditing, and global roll-out- Corporate accommodation expansion program covering three CBD sites in Melbourne, Canberra and Sydney- Retail network expansion in Sydney, Brisbane, Adelaide and Perth, including lessor negotiation, construction and fit-out management and operating logistics- Definition and delivery of Program / Project management methodology, and integration of Program Portfolio Management Software

Led the development and delivery of two strategic pieces of work: An online transformation initiative to move advertising revenue from published product to online; and definition and delivery of the technology and product components of the Retail Travel strategy.

Define, create, and manage Medibank’s electronic sales, service and retention channels (medibank.com.au), and the internal electronic sales, service and retention performance support tools (the Intranet and Knowledge Management Repositories) to deliver growth, revenue diversification, operating performance, organisational alignment, and risk mitigation. Key Accountabilities:- Definition of e-Business vision, strategy and operating programmes of work to deliver that strategy- All operational aspects of Medibank’s highest use prospect and member interaction channel and Medibank’s internal performance support tools- Leadership, development and full line management (including career development, succession planning, and performance support) of e-Business team, fulfilment staff, and outsourcers (including Contract negotiation and SLA measurement) comprising Web and Technology vendors, Hosting, Messaging, and specialist providers)- Management of Operational and Capital budgets