John Laurell, Cspo work email
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With more than 28 years of experience in the payments space, I successfully drive new product development, while maintaining competitive pricing to ensure the company is offering leading experiences for our clients. Furthermore, I help define product strategy by developing a deep understanding of the competitive landscape and customer needs and translate customer and market input into a responsive and executable product plan and product development process.Moreover, I possess strong problem-solving skills. I demonstrate the ability to meet the challenges of sales and business development teams through the creation of new product solutions. In addition, I have a passion for growing and leading onshore and offshore teams who are focused on conceiving, building, and launching user-focused, high-quality products that connect payments ecosystem. As a proven leader, I ensure existing processes are streamlined and converted to automations wherever possible.
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Chief Product OfficerIoniaHouston, Tx, Us -
Chief Product OfficerIonia Nov 2024 - PresentTempe, Arizona, Us -
Director Of ProductIonia Jan 2023 - Nov 2024Tempe, Arizona, Us
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Independent B2B ConsultantJl Payment Solutions Llc Jan 2021 - PresentEstablished consulting firm providing payment solutions to clients.> Help clients identify and develop product offerings to increase merchant retention and boost sales.> Provide architecting, project management, and implementation support for special projects. -
Director Of ProductFortis May 2021 - Jun 2022Novi, Mi, UsHired to build out a product team and provide strategic leadership around all the companies product development needs.> Created organizational level processes to take solutions from ideation to commercialization.> Consolidated reseller and vendor accounts to streamline and maximize profit.> Delivered on 6 key revenue generating projects that set the platform up for future growth. -
Vice President Of Technical OperationsPaya Jan 2005 - Dec 2020Atlanta, Georgia, UsPromoted to become member of executive leadership as a result of exceptional performance. Continued to direct technical support team and took over the management of the customer service team. Provided sales engineering support to sales for large, complex VIP sales opportunities, integrations, and implementations. Partnered and worked closely with sales team, listening to sales input, and creating monetization plans to address goals.> Strategically scaled call center through cross-functional training between customer service and technical support teams.> Sourced and procured new critical vendor subsequent to vendor shutting down and negotiated significantly better rate.> Reduced expenses by procuring a new communication vendor to redirect inbound traffic into network, while also solving for a Point-to-Point Protocol telecommunications data upload need.> Managed roadmap and backlog for agile delivery team (onshore/offshore) and owned product delivery.> Achieved double digit growth YOY by architecting 6 new product offerings to resolve declining flagship product offering. > Diversified portfolio beyond core payment product by architecting and launching new value-add product line. -
Director Of Research & Development (R&D) / Technical SupportPaya May 2002 - Jan 2005Atlanta, Georgia, UsInvited to join company through a previous colleague. Provided strategic direction and leadership to technical support team and drove high performance and accountability for superior results and client engagement. > Improved efficiency and achieved operational excellence by developing standard operating procedures.> Increased productivity and improved Net Promoter Score by implementing call monitoring and an employee training program.> Reduced onsite training costs by delivering online resources to partners providing direct support services to clients.> Decreased errors by optimizing platforms and 3rd party products to transition from manual to automated processes.> Expanded from 2 to 50+ POS solutions through costless development I was able to negotiate with key manufacturers.
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R&D/Product Development TechnicianWoodforest National Bank/Delta Card Services Sep 1997 - May 2002Spring, Us -
Customer Support RepresentativePrimary Services (Associates National Bank/Texaco) Nov 1995 - Sep 1997Houston, Texas, Us
John Laurell, Cspo Skills
John Laurell, Cspo Education Details
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Houston Community CollegeUndergraduate Coursework -
University Of HoustonUndergraduate Coursework
Frequently Asked Questions about John Laurell, Cspo
What company does John Laurell, Cspo work for?
John Laurell, Cspo works for Ionia
What is John Laurell, Cspo's role at the current company?
John Laurell, Cspo's current role is Chief Product Officer.
What is John Laurell, Cspo's email address?
John Laurell, Cspo's email address is jo****@****nts.com
What is John Laurell, Cspo's direct phone number?
John Laurell, Cspo's direct phone number is +185034*****
What schools did John Laurell, Cspo attend?
John Laurell, Cspo attended Houston Community College, University Of Houston.
What are some of John Laurell, Cspo's interests?
John Laurell, Cspo has interest in Snowboarding, Travel, Scuba Diving.
What skills is John Laurell, Cspo known for?
John Laurell, Cspo has skills like Electronic Payments, Payment Card Processing, Payment Gateways, E Payments, Mobile Payments, Strategic Partnerships, Payment Systems, Debit Cards, Payment Industry, Credit Cards, Payments, Ach.
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