Director Of Customer Success
CurrentHelp customers 'level up' their SAM/KAM programs, by leveraging best-in-class practices and enablement with forward-looking adjustments to their go-to-market strategy, from customer experience to communications, including supporting technology and how it is used.Serve as a trusted client and team advisor who consults on strategy, ideas, and trends.Responsible for creating and extending relationships with senior leadership in marketing and related partnerships, such as sales and technology, identifying core business needs, and shaping modern marketing and experience design solutions.Craft strategic and creative roadmaps, with an emphasis on digitally driven programs, helping to advance consumer marketing programs as well as modernize B2B experiences.High-value growth via a keen and credible understanding of the customer journeys and client needsCultivates a strong partnership with team leads, particularly in collaboration with Strategy and TechnologyManage and grow the account management team as a mentor and trusted advisorLeverage strong working knowledge of agency solutions and act upon opportunities.Lead marketing team initiatives, such as customer whitepapers, thought leadership content, and conference strategy. Help build, and maintain, prospects list and communication.