John Collette Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Tishman Speyer is a leading real estate investment company that acquires, develops, and operates ~$129B in retail, industrial, residential, and commercial assets.Learn more about our services at: www.tishmanspeyer.com As Property Manager, I am accountable for leading a 22-27-member team to manage all aspects of property portfolio operations – from maintenance and client relations through budgeting, vendor management, tenant programming, supplier negotiations, and accounts payable approvals.Some of my contributions include:➥ Traveled to various properties nationally to train teams in hospitality best practices.➥ Fostered a customer-focused, hospitality mindset to deliver a highly differentiated tenant experience.➥ Managed and continually strengthened customer and vendor relationships.➥ Held team members accountable to a high standard of performance.➥ Reviewed work orders, assessed leasing tours, and collaborated with the chief engineer to address tenant issues.➥ Managed the operating budget; ensured the optimal allocation and utilization of organizational resources.➥ Led vendor negotiations to secure competitive contractual terms and conditions.➥ Ensured the application of predictive and preventative maintenance plans to minimize tenant disruptions.➥ Recognized with the 2023 Cornerstone Award, Certificate for Excellence, and Achievement for Excellence on Our Leadership Team honors out of 30 potential candidates.

San Francisco, California, Us

As Senior Operations Manager, I was tasked with leading a 7-member team to manage a portfolio of rental properties, pilot new initiatives, provide a highly differentiated guest experience, and stabilize operations during a high-growth period.Some of my contributions include:➥ Designed a strategy for the Bay Area to ensure the organization’s continued growth and profitability. Gathered staff complaints and guest feedback to improve the operational strategy.➥ Partnered with the GM and real estate teams to manage strategic projects and resolve key business challenges.➥ Served as key member of multiple internal groups including LGBQT+ Sonder Circle, Sonder’s Safety & Security Task Force, and Learning & Development Cadre.➥ Led a suite of initiatives to uphold operational best practices and rally staff around the organizational mission.➥ Overhauled housekeeping procedures; instituted training and QA processes to drive sustained improvements to CSAT metrics. ➥ Conducted building site intake using HoloBuilder; piloted action plans to additional further improvements to CSAT scores.➥ Provided feedback and professional development opportunities for team members via weekly departmental meetings and 1:1 sessions. ➥ Recruited and staffed a 75-unit hotel to overcome a major, pandemic-induced labor shortage (2021).

San Francisco, California, Us

As Hotel Manager, I was responsible for leading a 30-member team to manage a portfolio of up to 4 properties.I worked closely with the senior operations manager and external vendors to ensure lean and efficient day-to-day operations. Some of my contributions include:➥ Managed the structured closure of multiple SFO Bay Area properties.➥ Mentored individual team members to elevate team performance.➥ Challenged and coached team leads; provided them with a strong foundation in hotel operations.➥ Designed efficient processes governing security, cleanliness, and employee engagement to provide a seamless guest and employee experience. ➥ Incorporated employee feedback to continually improve safety/security standards.

Bethesda, Md, Us

Between 2017 and 2019, I led a 100-member team to manage front office operations for the 1,500-room San Francisco Marriott Marquis. I drove a $130MM hotel renovation and relaunch project throughout a 2-month labor strike in a heavily unionized environment.Some of my additional contributions include:➥ Designed strategies for water shut-offs, electric outages, floor closures, and alterative paths of travel to minimize guest disruptions throughout the renovation project.➥ Launched a new rewards program.➥ Hosted quarterly events for executive clients to build brand loyalty.➥ Ensured staff were fully trained, supported, and optimally positioned to deliver sustained value for the organization and its customers.➥ Increased employee satisfaction levels to an all-time high. Scaled employee survey results from 70-80% to 90% in 1 year. ➥ Turned around and stabilized high management turnover.

Bethesda, Md, Us

Between 2016 and 2017, I led a team of 7 managers, 9 supervisors, and 116 hourly employees to manage all front office operations and stabilize high employee turnover for a 1,663-room convention hotel.Some of my contributions include:➥ Developed 8-15 operating and sales processes that are standardized, scalable, and informed by industry best practices.➥ Contributed 124% growth in ancillary room revenue (2016).➥ Designed a VIP process (encompassing logistics planning, airport pickups, and late check-outs) to provide a holistic, white glove event experience for executive-level clients.➥ Recognized with the Manager of the Quarter Award for outstanding contributions to business growth.➥ Positioned the hotel optimally to attain the ‘Classic Premium Hotel of the Year for Americas’ designation in 2017.➥ Improved employee engagement scores to 80% for front desk and concierge staff, 77% for bellstands, and 88% for ‘at your service’ employees.

Bethesda, Md, Us

Directed efficient room operations by orchestrating initiatives of 6 managers and supervisors as well as 45 staff members. ➡ Elevated department associate engagement scores by 7% through the development and implementation of action plans. ➡ Guaranteed optimal performance levels of a front office team to interface with finance leadership to enhance cash handling procedures and create the “Art of Hosting” atmosphere, which netted 3.3% improvement in Check-In Experience scores and 2.4% boost in Staff Service scores. ➡ Surpassed set expectations by spearheading room upgrade goals by 288% in 2014, 112% in 2015, and producing revenues of $289,961 for 2015. ➡ Reclassified 35 standards rooms as Premiere King rooms by allying with revenue and property leaders to produce $2.6M+ in revenue. ➡ Heightened ADR by $5+ due to results of rollaway bed, no-show, 24-hr cancelation, and upgrade fees. ➡ Bolstered property value and appearance by directing and observing renovations to corridor carpet, corridor wall vinyl, and guestroom locks.

Bethesda, Md, Us

Delivered superior guest experience by leading and studying daily Front Desk operations, managing five direct reports, and guiding and mentoring team to ensure high levels of performance. Streamlined transition processes for operations team and staff as well as stood in as Senior Manager’s during absences. ➡ Attained 100% Leadership Index score on Associate Engagement Survey. ➡ Delivered $175K+ in direct hotel revenue by integrating room upgrade/upsell program. ➡ Exuded sound customer service and amplified revenue by administering implementation and associate buy-in during valet transition and retained billing accuracy by interacting with finance regarding accounts.

Bethesda, Md, Us

Managed Rooms Operations Functions associated with Front Desk, Housekeeping, and Guest Services.Led daily Front Desk, Housekeeping, and Guest Services shift operations and ensured compliance with all policies, standards and procedures.Members of the Operations Support Resources team were deployed to temporary assignments of varying durations (based on specific hotel needs) as directed by CLS Leadership. This job was designed to "fill the gaps" in the operations of our hotels as identified by leadership.

Bethesda, Md, Us

Provided supplemental management assistance to full service properties during management transitions and hotel conversion projects across five brands within the United States: Boston Marriott Cambridge, Manhattan Beach Marriott and Golf Club, the Worthington Renaissance Fort Worth Hotel, Washington Marriott, Fairfield Inn Anaheim Disneyland Resort, JW Marriott Chicago, Boston Marriott Long Wharf, Gaylord Palms, Gaylord National, Gaylord Texan.Facilitated the on boarding process for new managers in the Operations Support Resources Department.

Bethesda, Md, Us

New York, Ny, Us

New York, Ny, Us

Burbank, Ca, Us

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