John L Deblock Iii Email & Phone Number

Stamford, CT

• Point of Contact and Subject Matter Expert for the Sales Operations group supporting the Residential Multi-Tenant Sales (MTS) team across North America. Support Divisional MTS Vice President, Sales Directors, Managers.
• Support Multi-Tenant Sales team in the Optymyze application, as Administrator for Salesforce & RealTime applications. Provide daily tracking and trend reporting of Sales Entered, Sales Connects for MTS Leadership.
• Track and report on Customer Executive Escalations for Residential Leadership & Senior Management.
• Report on and process Sales Incentives for Residential Sales Team & Leadership of more than 4,000 sales representatives
• Worked to develop and update internal control procedures for the Multi-Tenant Sales team.

Bridgeport, CT

• Lead, train and manage a team of fundraising professionals.
• Manage and cultivate a portfolio of 50 major donors.
• Foster effective working relationships with Bridgeport Rescue Mission’s marketing partners.
• Ensure the integrity of Bridgeport Rescue Mission’s brand and its messaging to donors.
• Assure a healthy ROI for all income streams and grow income by at least 5% annually.
• Set goals for the Development team and ensure that income goals are met.

Fairfield County, CT

Independent contractor working on various projects covering several disciplines including cost estimating/initiating, planning, executing and closing for light construction, home remodeling projects, etc.

Round Rock, TX AND Remote

• Worked with team to develop processes and procedures for new Cloud Services offerings. Included marketing, pre-sales, sales, on-boarding/provisioning, operations and billing operations for Dell’s Public Cloud Services.
• Collaborated with Cloud Product Group, Service Delivery and legal counsel to establish terms and conditions (T&Cs), Service Level Agreements (SLAs) & other legal documentation for Dell Cloud Services offerings.
• Worked to ensure legal, tax, trade and export compliance requirements were established & consistently met globally for Cloud Services offerings.
• Stepped in as Americas Program Manager for Cloud Product Group for Globalization & Partners to enable Cloud Services launches in the Americas and Europe for 125 Channel Partners & 500+ PAYGO/Reserved Cloud clients.
• Conducted Management team meetings regularly to lead, motivate and ensure all team members & business owners in a matrix environment achieved specified goals and objectives. Worked to develop communication plans.
• Standardized Cloud partner services and launch offerings including Statements of Work (SOWs) globally. Conducted meetings with Sales, Legal and Contract Mgmt to finalize Cloud Services deals totaling over $25M.

CT/NY/NJ Metropolitan Area

Independent consultant covering several disciplines including Capital budgeting, forecasting, P&L accountability, Project /Program Management to developing Access reporting for customer & sales support.

Remote

• Worked with executives, regional leaders, Program Governance Office, account and project management teams for strategic accounts in jeopardy and behind schedule with outputs generating revenues up to and over $150 M.
• Ability to identify and address critical issues quickly & efficiently to get account/project back on track.
• Led independent team performing 360° assessments for strategic accounts in various industries, programs/ projects to identify and address critical risks/issues; developed strong corrective action plans that offered.
• Achieved program goal to have no RED projects in Latin America region (over 135 total major projects).
• Reviewed & approved all sales proposals greater than $1M for Applications Group in LATAM and GM. Covered approximately $500M in sales proposals annually. Participated in EMEA & Asia Pacific reviews as needed.

Shelton, CT

• Managed the Call Center Operations for Client Care Software support staff in four locations for the Retail & Credit Management product lines for over 700 clients.
• Managed staff, coordinated and participated in employee evaluations, and departmental budget.
• Maintained good client relationships with high-level of service.
• Met with senior management on a regular basis, internally and with client organizations.
• Provided and maintained reports for senior management through PeopleSoft CRM and other internal reporting tools.

Hartford, CT

• Contacted, met, and engaged new and potential clients for IQ Telcom services.
• Managed projects and performed telecommunications assessments through analysis of telecommunications services and system requirements for clients; designed, implemented and supported all telecommunications changes to.
• Achieved major savings for our clients in the area of telecommunications expenses. Identified over $550,000 in savings for one particular client. These savings reduced the overall telecommunications budget by.

Stamford, CT

• Established and managed new Site Capital P&L budget of $4M for Stamford office.
• Managed budgets and staffing for the Operations Group, which included Data Center Operations (24x7), Client Services and Revenue Assurance departments with combined budgets of $3M. Managed staff of 55 employees
• Generated in excess of $40M of annual revenues for Stamford office through detailed processing, analyzing and validating of client data output for 38 client accounts with over 130 monthly cycles.
• Processed Client’s Call Detail Records (CDRs) worth up to $15M per month to clients. Reduced the bill run review time by 25–30 % with process improvements to meet stricter turnaround times and tighter SLAs.
• Responsible for the Print Fulfillment and mailings of over 950,000 invoices per month.
• Created and enhanced Revenue Assurance department; established review procedures for data verification/ validation for staff. Other responsibilities included: Change Control Mgmt & Ancillary products implementations.

Mba, Master Of Business Administration - Executive Program, 3.81

Graduated May 2001

Bachelor Of Science, Major: Management; Minor: Economics, 3.24

Full-time student from Sept 1985 to Dec 1987, graduated January 1988.