John Le Email & Phone Number

New York, Ny, Us

Operational leader and coach of our customer support team (Agent Experience) serving Compass’ customers in the Peninsula+Silicon Valley market across 10+ offices. Direct partnership with Director of Operations and senior leaders to own company best practices, drive change management across multiple departments, identify and remove barriers in operational processes, and help teams meet company set OKRs and KPIs.Own Compass product and program adoption goals ensuring regional go-to-market plans are effective and adjusting/re-iterating to regional nuances.

New York, Ny, Us

Operated a sustainable business from scratch managing P+L, sales and lead generation, and marketing from creation and execution of a 3 year business plan.Negotiated partnerships with athletic coaching programs specializing in High School and College Athletes serving 100+ athletes.Managed a profitable business while working full time at Apple Stanford and completing the 2017 CAAP Program at Santa Clara University.

Cupertino, California, Us

Operations Lead owning facilities maintenance and improvements of flagship Apple Store, in-store use technologies, customer facing equipment and fixtures, and store operations. Overhauled network of vendors including building improvements and repairs, facility maintenance, janitorial services with shorter turnaround time and higher quality of work.

Cupertino, California, Us

Full-time specialist at Apple Stanford.

Carlsbad, Ca, Us

Hired/Developed/Mentored new personal trainers in their business planning and training programs. Serviced 5000+ personal training sessions through a consistent month over month book of business of 20+ clients.

Redwood City, Ca, Us

Operational leader in a Commercial/Analytical Laboratory. Analyze and re-negotiate vendor relationships aimed at lowering operational expenses while improving equipment maintenance/repair turnaround time.Managed CLS (Clinical Lab Scientist) assistance and bench schedules. Owned laboratory/testing documents system to meet with FDA regulations.

Redwood City, Ca, Us

Malvern, Pa, Us

Turned down offer to follow company with planned relocation to Scotland and subsequent plant shutdown.

Napa, Ca, Us

Turned down offer to follow company with planned relocation to New Jersey.Direct partnership with senior QC Microbiologists and Lab Director.Owned Environmental Monitoring (EM): testing and monitor of bacterial contamination of Napa Production facility (includes water, air, surface, personnel, product).Appointed facility's first Sterilizer/Autoclave Lead creating commissioning two new industrial autoclaves and creating SOPs under GMP standard.Overhauled and maintained new audit-ready book-keeping/data entry system for all EM records in preparation for two audits (FDA audit and internal audit).

Certification, Product Marketing Management

Certification Of Advance Accounting Proficiency

Bachelor'S Degree, Biological Sciences, Medical Microbiology