John Tao Email & Phone Number

Northville, Michigan, Us

Reporting directly to the Chief Privacy Officer, responsible for leading Tenneco's global privacy compliance program. Responsibilities include but are not limited to: monitoring global privacy legislation; managing privacy policies, notices, standards, controls, and processes across the enterprise; leading global privacy training and awareness initiatives; collaborating with cross-functional stakeholders to address privacy risk, compliance, and business enablement opportunities; managing enterprise privacy champion program and engagement strategies; overseeing privacy Third Party Risk Management activities. Maintain subject matter expertise of applicable laws and regulations such as GDPR, HIPAA, and state-level privacy laws such as the CPRA with familiarity and experience with international privacy laws, including PIPEDA, POPIA, PIPL, and others.• Appointed Data Protection Officer ("DPO") for Tenneco France entities with the CNIL.• Appointed Data Protection Officer ("DPO") for Tenneco Singapore with the PDPC.• Lead Privacy TPRM program and function as SME and key stakeholder in broader TPRM process improvement and system implementation.• Lead privacy compliance implementation of the Indian Digital Personal Data Protection Act, overseeing 12 complex workstreams.• Identify and implement a budget neutral department issue tracker to simplify processes, increase collaboration, add response consistency, and better engage external stakeholders.• Oversee legal internship program within the Privacy Office.

Northville, Michigan, Us

Serve as Data Protection Officer for Tenneco Singapore.• Oversee and lead Tenneco Singapore's PDPA compliance.• Coordinate with the Tenneco Privacy Office to facilitate requests made pursuant to PDPA.• Work with the competent regulators on investigations conducted pursuant to PDPA and related laws.• Support Tenneco's compliance framework implementation, monitoring, and continued maintenance.• Conduct personal information impact assessments locally or in coordination with the Tenneco Privacy Office to ensure adequate measures and standards exist to comply with the conditions for the lawful processing of personal information.• Lead internal measures development supporting personal information processing.• Provide internal awareness sessions regarding the provisions of PDPA, codes of conduct, or information obtained from the Regulators.• Ensure bidirectional communication with the Tenneco Privacy Office in a timely manner.

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Chicago, Il, Us

Actively recruited. Led and oversaw organizational compliance with legislation, regulations, and mandates with a focus on privacy laws, regulations, policies and procedures, and best practices. Specific areas of focus included: developing and maintaining privacy compliance architecture to support acceptable business practices; developing and implementing privacy policies and procedures; managing privacy security investigations; managing government complaints and breach notification requirements; reviewing privacy related contracts; and, drafting policies to ensure company privacy standards were consistently captured. Functioned as Chief of Staff ensuring alignment between leadership, different teams, and team members.• Developed and implemented new departmental structure realigning roles and responsibilities to industry best practices and developing organizational needs.• Directly managed and led entire privacy office team (~20 FTEs) during internal transitions overseeing contracts, case and incident management, and privacy risk and compliance.• Improved department quarterly review score by 20+ points across morale, management, and intent to stay indicators. • Led privacy due diligence review over subsidiary acquisitions ($500M+) and expanding book of business and served as key privacy contact through implementation.• Significantly enhanced speed-to-market review for third party vendor activities and internal use of personal information decreasing review by over 15+ days.• Served as privacy SME for internal AI corporate governance best practice implementation and use.• Monitored state and federal privacy laws, regulations, and agency guidance to determine any impacts.

Chicago, Illinois, Us

Head-hunted. Reported to the Cook County Health Chief Compliance & Privacy Officer, with a dotted line to the CountyCare CEO, responsible for the ongoing development, implementation, maintenance, and evolution of the CountyCare compliance program and all related compliance; Fraud, Waste, Abuse, mismanagement and misconduct (collectively "FWA"); and, Special Investigation Unit ("SIU"), activities. Developed, assessed, evaluated, implemented, maintained, and updated compliance policies and procedures. Monitored operational management of CountyCare's complaint, grievance, appeals, fair hearing, and other processes for program integrity and compliance. Implemented and coordinated methods and programs encouraging workforce to report issues related to noncompliance and potential FWA. Reviewed CountyCare agreements, contracts, addenda, and other relevant documents. Created and produced reports for leadership, Cook County Health Board of Directors, and HFS on a regular basis.• Managed delegated SIU investigations over four benefit administrator organizations overseeing a total recovery of $7.24M and preventing loss of $2M.• Designed and implemented SIU activity tracking process and tool in Salesforce to improve quality of CountyCare data.• Supported 456 compliance issues ranging from conflicts of interest to HIPAA incident and breach analysis.• Implemented, managed and coordinated CountyCare's sanction/exclusion process reviewing over 300 providers at point of contracting in six month period.• Chaired quarterly (and ad hoc) Regulatory Compliance Committee including senior and executive leadership as members.

Chicago, Il, Us

Promoted. Led Financial Regulatory Programs team, administration, and governance to ensure audit and regulatory exam readiness. Assisted in the development, implementation, and maintenance of comprehensive compliance policies and procedures. Documented controls and supported testing to ensure compliance with new/existing federal and state laws and regulations. Conducted reviews of policies, procedures, and processes to ensure compliance with applicable laws, rules, and regulations. Supported finance through regulatory reporting compliance, month-end close procedures, and provided relevant, insightful, and timely reporting and analysis to support executive management in advance planning, strategy, and decision making. Specialties include: financial and operational auditing, policy and process improvement, internal controls and operational risk management in compliance with federal, state, and internal controls testing.• Provided direct support for 16 financially material programs ($10m - $500m) to ensure successful processes and delivery compliant with all internal and regulatory requirements.• Managed finance-wide external consultant engagements directly managing over 15 member consultant teams per engagement.• Appointed Financial Services Policies and Procedures Committee Chair responsible for overseeing compliance of all finance policies and procedures.• Supported and oversaw supplier risk management & governance as key finance stakeholder.• Reduced monthly close reporting period by one (1) work day and continued to identify opportunities to accelerate close in accordance to GAAP principles.• Engaged internal business stakeholders to determine operational and audit risks, and design remediation processes through internal controls systems aligning with Model Audit Rule requirements.• Set agenda, prepare materials and lead monthly c-suite leadership governance meetings.• Financial Services Talent Management-Diversity Opportunities co-lead.

Chicago, Il, Us

Provided oversight supporting Financial Regulatory Programs administration by providing senior leadership consultation and support ensuring documentation governance and compliance of financial regulatory programs across the Enterprise. Oversaw and supported operational and IT controls remediation. Ensured accurate documentation of processes, policies, and procedures through regular updates and revisions.• Responsible for creating and supporting 14 policy documents, 42 procedure level documents, and 66 process maps.• Set agenda, prepare materials and lead bi-weekly senior leadership financial regulatory programs governance meetings.• Engaged with internal business stakeholders to determine operational and audit risks, and design remediation processes through internal controls systems aligning with Model Audit Rule requirements.• Managed RSAM implementation and customization; tracking and updating controls, policies, and procedure documents.• Supported Finance Department as a planning committee member for the annual leadership meeting (141 attendees) and employee recognition ceremony (17 honorees).

Chicago, Il, Us

Promoted. Some duties and responsibilities from previous role continued and are listed here. Drafted and negotiated local and national client employer health and pharmacy agreements. Coordinated and oversaw all Enterprise policy regulatory filings. Drafted and ensured operational accuracy of all custom contracts. Prepared, maintained, and updated master employer documents ensuring state and federal regulatory compliance. Coordinated and responded to RFPs, winning millions of dollars of company business. Lead day-to-day operations of team and provide direct supervision and training over Sr. Contract Specialists as Team Lead.• Updated master Administrative Service Agreement (“ASA”) templates (2019) including Pharmacy Benefit Manager contracts. Drafted and negotiated Enterprise national account ASAs with major clients over 15,000 lives. Coordinated and oversaw diligence review process by over ten internal departments including legal, underwriting, procurement, and sales at senior leadership levels.• Solely responsible for over 40 Enterprise fully-insured policies (2017 – 2018) and oversaw annual updates from drafting through filing approvals. Prepared responses to objections received from state Departments of Insurance and federal Center for Medicare and Medicaid Services (“CMS”) reviewers through SERFF and CMS filing processes.• Served as the primary client-facing representative, in partnership with Sales and Account Management, while managing negotiation and drafting of various custom agreements for key large group clients.• Worked with Product Development to align Pharmacy contracts with internal business processes.• Worked closely with leadership to develop effective contracting strategies to support Sales and Account Management while ensuring business and legal risk mitigation.• Managed customization of SalesForce, Emptoris, and Jira programs for specific Contract Administration needs. Led implementation, roll-out, and training of new technologies.

Chicago, Il, Us

Worked with internal business to develop custom contracting language, including: Sales and Account Management; New Business Proposals; Legal and Regulatory; Underwriting, Actuarial and Performance Guarantees; Procurement; Accounts Receivable; Internal and External Audit; Service Delivery Operations; IT and Information Security/Privacy; Pharmacy Sales and Operations; Network Operations; Corporate Compliance and Human Resources; Insurance; Marketing.• Managed negotiation, drafting, and tracking of custom Administrative Services Agreements ("ASA") for state and national accounts from initial drafting through execution.• Received performance bonus for issuing more than 500 contracts in a six-month timeframe.• Negotiated terms and conditions of ASAs for both local and national clients with the support of internal subject matter experts.• Prepared, maintained, and updated documents and policies to ensure compliance with local and federal mandates.• Prepared and filed documents for the various government state and federal healthcare exchanges.• Prepared and submitted responses to objections received from Enterprise state Departments of Insurance and federal Center for Medicare and Medicaid Services reviewers in relation to the documents offered on both state and federal exchanges.• Oversaw all contractual language guarantees for millions of dollars of business through the RFP solicitation process.

Milwaukee, Wi, Us

Development:• Represent the MDL by maintaining a visible public presence for the organization;• Plan, coordinate and lead all fundraising for the organization with current and potential business, foundation and individual donors;• Develop and execute targeted capital or operational fundraising initiatives;• Solicit and coordinate Board-generated leads;• Identify and solicit foundation grants;• Maintain relationships with key individual, corporate, and foundation donors;• Cultivate support with the Milwaukee Public Schools;• Recruit and manage volunteers through tournaments, events and personal visits;• Maintain all appropriate records, donor tracking and system for generating thank you letters, tax letters and acknowledgments.Programming:• Work with principals to recruit teachers at each school who will serve as coaches;• Provide ongoing, assistance and support to coaches and students through site visits, phone calls, email and face-to-face meetings;• Build engagement, investment and ownership in the MDL with principals, teachers, coaches and school district administrators;• Oversee the operation of all MDL debate tournaments and events;• Organize and run an annual awards banquet for students, their parents, and coaches.• Track and report tournament participation and results and training participation to the Board of Directors and the NAUDL.• Collect student data for research and assessment.Administration:• Manage the day to day operations of the MDL;• Work with the Board of Directors, sub-committees of the Board and staff to develop a strategic vision for the League;• Report regularly to the MDL Board of Directors and develop and maintain relationships with directors;• Develop an annual budget to support the strategic and tactical goals and objectives of the League;• Ensure that the MDL is in compliance with all pertinent laws and regulations• Serve as the organization’s lead contact with external constituencies and partners.

Focused on entrepreneurial and start-up markets (for- and non-profit) to identify and resolve issues critical to strategic and operational success. Managed cross-functional teams. Designed and implemented revenue-generating and cost-saving initiatives improving operational efficiency. Reviewed and revised business plans, budgets, and operational processes. Developed and implemented marketing strategies and plans.• Sûrtab (Port-au-Prince, Haiti): Oversaw expansion of technology manufacturing company that designs, develops, and sells computer tablets. Managed sourcing and production processes, overseeing end-to-end operations delivery of over 4,000 tablets per month. Grew employee team from five people to sixty people.• Kyle Thomas Creative (Los Angeles, CA): Advised social media marketing company on its value add and marketing development strategies. Tailored content creation process and streamlined social media platforms usage.

Champaign, Il, Us

Oversaw all fundraising activities including grants, the annual fundraising campaigns, alumni outreach, tournament hosting, and individual donors. Managed and oversaw forensics department and relationship with relevant campus departments, Student Governing Bodies, and community partners and supporters. • Increased operating budget of forensics program by 300% through grant proposals and creation of forensic tournament.• Established debate program. Increased membership by 175% with a new member retention rate of 85%. • Created and established annual Illini Stars Swing forensics tournament. Increased participating schools by over 50% in a one year period. Oversaw logistics for over 100 entries in eleven different events. • Managed and oversaw entire organization and relationship with various relevant campus departments, Student Governing Bodies, and community partners and supporters.• Oversaw all fundraising activities including grants, the annual fundraising campaigns, alumni outreach, tournament hosting, and individual donors.• Established and ran the first on-campus speech tournament which drew in over 13 colleges and universities from across the country, over a hundred competitors, and generated sufficient revenue for the team to run independently of student funds for over a year.• Created, established, and recruited for the first ever debate program within Forensics at the University of Illinois growing to sixteen (16) members in one year.

Indianapolis, In, Us

Coordinated debate courses and curriculum. Taught and lectured on debate and argumentation theory. Founded, coached and maintained a nationally competitive debate team. Managed tournament travel logistics, operations, and budget as well as coaching and research responsibilities.• Started and oversaw an annual debate tournament attended by regional colleges and universities. Managed all tournament logistics and the tabroom for ten to fifteen teams. • Increased student membership on the debate team by over 300% with a 95% membership retention and increased speech participation by over 133% by encouraging debaters to participate in speech events. • Wrote a manual on parliamentary debate used as a text for the “Parliamentary Debate” course and as a guide for schools founding new debate programs. • Adjunct Professor, taught three (3) G-300 (Parliamentary Debate) courses• Guest Lecturer, lectured in R-227 (Argumentation and Debate) courses• Created, developed, guided, and maintained a nationally competitive Parliamentary Debate Team• Counseled, fostered, coached, and encouraged student leadership• Evaluated students written and practical work in the form of Platform Speeches (Informative and Persuasion)

Indianapolis, In, Us

• Practiced health law in partnership between the Neighborhood Christian Legal Clinic and Wishard Hospital• Met, and counseled clients directly• Wrote formal and informal legal memoranda to staff attorney• Researched effects of mold on clients to evaluate cases• Worked with doctors and hospital staff to provide holistic client care

Indianapolis, In, Us

• Practiced immigration law with a focus on U-Visa eligibility• Practiced family law with a focus on child custody cases• Drafted motions• Wrote formal legal memoranda for staff attorneys• Wrote informal legal memoranda for staff attorneys• Met, counseled, and interviewed clients• Helped perform client intake sessions• Translated documents from English to Chinese and from English to French• Interpreted for Chinese speaking clients

Madison, Wi, Us

Created and supported academic programming for Lakeshore Residence Halls. Integrally involved in all academic program planning, and directly responsible for program implementation and management of student staff. Oversaw management of Technology Learning Centers and Residence Hall tutors. Hired, trained, evaluated, and conducted regular one-on-ones with staff members. Served as liaison between University Housing Staff and academic program leads across the University.• Directly supervised, with a team of managers, day-to-day operations of eight Technology Learning Centers (“Computer Labs”) including management of 18 staff members.• Managed team of 22 University Housing tutors.• Advised and provided guidance to 28 Residence Life Staff members on initiating and promoting academic events.

Madison, Wi, Us

• Advised students, with undecided majors, at orientation on courses to pursue during their first (1) semester on campus• Advised students, with undecided majors, during the academic year on courses to pursue in the upcoming semesters• Advised students, with undecided majors, during the academic year on potential majors and future careers• Created a student staff training manual• Performed regular secretarial and administrative duties to run the office smoothly

Madison, Wi, Us

Responsible over day-to-day Campus Center operations, including staffing schedules, and operated as Campus Center’s main point of contact. Served as liaison between Campus Center and University administration. Hired, trained, and managed staff including performing regular evaluations. Produced agenda for and presided over weekly staff meetings. Solely responsible for management and governance of operating budget and created budget reports submitted to the University Finance Committee. Wrote grants for university funding. Drafted and produced training materials for staff and greater University community including Campus Center Library policies and procedures.• Managed team of nine direct reports and oversaw accountability of additional two non-direct librarian reports.• Oversaw annual operating budget of $70,000 and obtained permanent funding for the Campus Center through collaboration and advocacy with the Office of the Dean of Students.

• Produced media advisories and press releases• Informed constituents on Senator Kennedy's stances on political issues

Intern through the Chinese Youth Initiative with the Chinese Progressive Association. Internship final project included a panel display sharing the rich history of Boston's Chinatown area and advocacy for Parcel C development to the Chinatown Community

J.D., Law

Inter-University Program For Chinese Language Studies

B.A, International Studies, European Studies, African Studies

High School Diploma, High School/Secondary Diplomas And Certificates

Education record