John Leinard Cruz Email & Phone Number

Makati, National Capital Region, Philippines

Parañaque, National Capital Region, Philippines

● Leveraged advanced analytics software (e.g., SQL, Python) to gather, process, and visualize gaming data.● Implemented advanced analytics tools and techniques, increasing the accuracy and depth of game performance reports.● Conducted comprehensive analyses of gaming performance metrics, identifying trends and opportunities for revenue● enhancement.● Developed and executed targeted marketing campaigns to drive player acquisition, retention, and reactivation.● Created detailed player segmentation profiles to tailor marketing messages and promotions.

Mandaluyong, National Capital Region, Philippines

● Analyzed audit findings to provide actionable insights, enhancing overall product quality and process efficiency.● Use statistical methods to assess the overall quality of products or services.● Maintained detailed records of audit processes and outcomes, ensuring accurate documentation and traceability.● Collaborated with cross-functional teams to address quality issues, facilitating corrective actions and process improvements.● Develop and implement corrective actions to address identified issues.● Assisted in automating data collection, developed disagreement report templates, and performed case studies as part of the qualityassurance process.● Conducting internal and external audits to evaluate compliance with quality standards and regulations.● Acquired proficiency in holding meetings and engaging in discussions with clients and other stakeholders.● Assisting with ad-hoc reporting requests and special projects as needed.● Utilizing reporting tools and software to create visualizations and summaries of data.

Mandaluyong, National Capital Region, Philippines

● Evaluated and reviewed mobile applications based on client criteria and standards to ensure quality and compliance.● Processed survey-type questions to gather user feedback and insights for application improvement.● Assessed application functionality, usability, and content to provide comprehensive feedback to developers.● Monitored and assessed user-generated content to ensure compliance with platform policies and legal regulations.● Managed high-volume workflows efficiently, meeting strict deadlines and performance metrics.