John Helm Email & Phone Number

Strategic Information Technology Consulting: holistic data-driven business performance assessments, process mining and operational analytics (especially for optimizing IT-Business integration), and Modeling and Data Science. Clients include start-ups, mid-sized for profit companies, $4BN property and casualty telecoms insurance provider, and top-tier.

New York, NY, US

Advisor to CTO. Performed cross-silo analysis, assessment, and optimization; and, developer productivity analysis. Established patent program, member of Corporate Development committee, rebooted Engineering Blog as Editor; internal consultant and mentor; performed ad hoc research.

New York, NY, US

Charlotte, North Carolina, US

Member of turnaround management team. As Chief Digital Officer, accountable for all technology activities for the firm: Software Development, IT Operations and Help Desk, Security and Compliance, Enterprise Architecture, and Data Science. Participated in Product ideation and development, "culture curation", and branding.

Charlotte, North Carolina, US

Hired to establish quantitative operations management and to establish data science competence to exploit Sitehands' proprietary data resources.

London, England, GB

Tasked to analyze the root cause of two major service interruptions and subsequently establish a remediation program to address the organizational and technical liabilities that enabled them. Established a measurement framework to instrument both subjective and objective elements of the customer quality experience and connect them to execution competence.

Bellevue, Washington, US

Polyverse creates compilers and other tools that immunize infrastructures and applications against a broad spectrum of hacker attacks. I worked with and facilitated the team that creates "scrambling compilers and interpreters" that effect this immunization.

Responsible for operating, managing, and evolving OMNI's information technology activities; participate in business strategy development and fund raising; function as Chief Data Scientist; responsible for IT budget and staff; participate in product ideation, development and implementation; evaluate, develop and select Natural Language Processing.

Executive Timeslice (XTS) provides part-time C-level executive services to companies too small to justify a full time officer yet big enough to need one; full-time interim C-level executives for companies in transition; audits and assessments; and strategic advising.

Engaged to cultivate a nimble and efficient IT organization for an explosively growing, 11 person Real Estate Marketing ASP (i.e. SaaS) startup. Built team from 2 to 8; introduced Agile engineering and operations disciplines to address opportunities to improve product management, development, and operations. Deployed Agile Product Management, Scrum and XP.

Bellevue, Washington, US

Engaged as a consultant from Umaxon to investigate Drugstore’s technology infrastructure after a significant operations failure. Signed-on to execute improvement opportunities and to implement cost-effective risk mitigation tactics, develop a strategic plan to address process and staffing issues, and lead the company’s transition from a heroics-driven.

Founding Partner of a company specializing in system and software architecture, design, implementation, testing, and maintenance using China-based computer science professionals. Executed company formation; performed business development; managed overall operations, marketing, sales, and relationships.

New York, NY, US

Head of Architecture - 2003-2003COO Global Messaging and Collaboration Services 2001-2003Chief Information Architect (EDSI) - 1999-2001MLX (a.k.a. Direct Markets) Portal Implementation and R&D - 1999

Frankfurt Am Main, Hessen, DE

Spearheaded the specification, design, implementation and deployment of Internet-style SMTP/DNS-based infrastructure to replace the enterprise’s end-of-life infrastructure comprised of 4 cross-linked LMS’s—achieved flawless migration without service interruption or lost messages. Trained and supervised engineering and operations groups.

New York, NY, US

Reengineered, simplified and rebuilt a stable, continuously in-service, multi-platform infrastructure providing uninterrupted delivery of 2,250,000 electronic messages weekly. Managed and revitalized a staff of 9. Also responsible for the enterprise directory and refactoring the enterprise FAX and TELEX systems.

New York, NY, US

Conducted research on radiation transport methods and the statistical physics of temperature dependent material properties and how irradiation damage modifies this dependence. The research results were very influential in formulating U.S. safety regulations by the U.S. N.R.C. Courses of instruction included computer programming (over 760 students), health.

Developed programs focused on the interaction between energy systems and the environment. Organized and implemented an Academy sponsored conference on “Energy: Production, Consumption, and Consequences”, edited and contributed to the published proceedings; published two policy articles in peer-reviewed journals.

Senior manager responsible for computing in research lab of 55 scientists. Designed in-house consulting department, hired and trained staff; this department operated effectively for several years after my departure. Other responsibilities included the review, recommendation, and purchase of equipment and software for entire organization. Designed and.

New York, NY, US

Product owner of all statistical and scientific programming offerings at Columbia's research computing center. Developed curricula and taught courses to researchers in APL, SPSS, SAS, Formac, Linpack and data management for research datasets. Wrote textbook for learning VM/CMS and taught scholars how to use VM/CMS as a research environment.

Ph.D., Applied Physics

M.S., Nuclear Engineering

B.S., Chemical Engineering