John Mac Email & Phone Number

Kosciuszko, NSW, AU

Global

Optimised growth systems for B2B teams in need of clarity, momentum and predictable results.

Perisher Valley, New South Wales, Australia

Founded to deliver epic experience, information, and gear to Outdoorsy adventure folk. Business operates with zero waste to landfill, and climate positive - currently offsetting 300t Co2e p.a. In addition, re-uses 350kg of cardboard from the waste stream p.a.Deliverables: business & brand strategy, market research, marketing strategy, UVP design, customer.

After founding multiple startups, we knew there had to be a better way. Disillusioned by traditional agencies with high costs and weak results, and knowing that one founder shouldn't try and do everything, we put together a better methodology.We created an in-house growth team, that is complemented by our global team of specialist freelancers who.

Unlocking Growth specialises in Growth Advisory, Product Led Growth, Customer Journey Optimisation & Subscription Billing Implementation consulting services. Through our unique skillset and over 20 years of combined experience in Growth, we de-risk change and enable Growth for our clients. Customer Journey optimisation is a Product Led Growth approach that.

Assist development team to test new features releases, bug-fixes, updates. I take my experience as a Customer Service Manager and work alongside the dev team using Jira, Expo.Go, InVision, to test Global Web and Mobile Apps. I identify faults, thoroughly test all functions based on required specification, suggest remedies based on prior operations.

Newcastle, New South Wales, Australia

First formally appointed manager for CS across AU/NZ/UK, for fast-growing and ever-changing peer-peer platform. Responsible for pioneering and management of people & IT systems via data driven analysis and reporting. Role included continuous development of 18x person global team, damage/insurance processing & claims, software and IT systems & hardware.

Responsible for roll-out of new fibre optic networks across South East Melbourne, and the customer success journey through to final delivery and implementation of fibre and supporting hardware systems.- Kilometres of new fibre-infrastructure laid- Signed on $2M+ future revenue stream in <6 months (exclusive of hardware and services)- Implemented Hubspot.

Melbourne, Victoria, Australia

iDropped It delivered accessible, trustworthy, high-quality mobile phone/tech repairs. My focus was on everything operations (including finance), supply chain, training and QA, business strategy, high-level marketing objectives.- Championed Zendesk introduction, Salesforce, IP phone systems, online booking systems, all back-end technology processes..

Bachelor Of Commerce - Bcom, Marketing

97.75 Atar