• Coordinate library resource licensing, purchase, renewal and cancellation workflows with a variety of stakeholders, including technical services, respective library departments, library liaisons and AUS academic and research support offices. • Oversee purchasing processes of physical and electronic resources by communicating with vendors and working with selectors to gather potential titles. • Develop and maintain a collection of resource usage and cost analytics statistics to inform collection development and budgetary decisions. • Leverage analytics, university metrics and budgetary information to conduct principled negotiations with vendors for favorable contract terms and pricing for complex licenses.• Manage a license resource annual review process procedure for databases, ejournals and other resources.• Keep librarians up to date with timely statistical analysis reports on electronic resource usage, pointing out failing resources or potential purchasing targets.• Collaborate with e-Resources team at the AMICAL consortium to negotiate, purchase and renew licensed eresources. • Work with faculty to find impact factor for specific journals, providing information on downfalls of writing for alleged predatory publishers. • Created and presented a library workshop on Open Educational Resources (OER), providing interested faculty (and library staff) background on the issue, informing them on licensing specifics and the downsides of the material.• Support full service ILL by learning ILL policies and procedures, processing requests during sickness and vacation. Assist staff by searching for hard-to-find materials.

• Manage HRH Global Resource Center, the world's largest digital library dedicated to human resources for health focused on developing countries• Following content development strategy, search, evaluate and upload new resources to the GRC• Making content and design decisions based on user feedback and web analytics, increased user by 20 percent• Develop content regarding human resources for health, such as subject primers, resource spotlights and newsletters• Receive user research requests, questions and technical problems through dedicated email address and Skype account. • Conduct timely research on international development topics utilizing a variety of databases and research tools. • Oversaw creation, design and development of digital library dedicated to Ebola resources for health workers• For HRH Global Resource Center, created HRH Info, short, peer reviewed and sourced Wikipedia-type articles that novices can read to understand specific topics – and follow the citations for deeper learning. • Administer eLearning portal: Responsible for uploading all content, creating screen share videos and providing user assistance. • Led a team to design and build a knowledge portal for the EAC Regional Centre of Excellence in Health Supply Chain Management in Rwanda. This project included balancing the needs of multiple stakeholder groups and leveraging USAID’s Thesaurus to create a supply chain-centered taxonomy to organize the site.• Liaise between communication teams and informatics teams for internal and external publications on IntraHealth-created digital products • Responsible for creating staff and partner descriptions of lessons learned, best practices and system analysis

• Supervise all aspects of Technical Library, including prioritizing services and modifying workflows to meet government task needs• Collaborate with Government Customer to manage increasing work with loss of staff due to budgetary issues • Ushered in new statistical framework to better assess Technical Library services• Responsible for Technical Library outreach, including carrying out needs assessments with researchers to organizing feedback meetings with departments• Developed Communication and multi-media Marketing plan, including authoring center-wide written communications, social media posts, developing email newsletters and producing video communications and training• Created and conducted live training sessions for individualized help and group classes • Planned and developed architectural redesign of Technical Library website and organized quality assurance on Illiad InterLibrary Loan Service update • Represent Technical Library on a variety of committees and projects, including scholarly communications and innovation centers • Establish Reference Services (and training) for specialized committee on emerging technologies • Provide administrative support for nearly 40 employees spread across six departments, including employee termination and hiring

• Responsible for the organization, administration, operation of library automation, including the integrated library system, the Library website, document delivery services, local and remote electronic resources and public computer kiosks.• Taught information literacy classes to a variety of learning levels.• Led the redesign of library website, reorganizing the architecture around outward services and providing a clean, easy-to-understand design, including special pages for resource subject pages and on- and off-campus access. The website design is still used today.• Responsible for regular shift at the reference desk, helping students formulate research questions and met their research needs • Selected materials and managed budget for journalism and communication collections. • Served in an advisory capacity for technical issues for the library administration and helped• guided the library's technology footprint in a new 132,000 square-foot facility we successfully moved into January, 2012.

• Collect and analyze content on various blogs and other Web 2.0 technologies: micro-blogging platforms, bulletin boards, social networks, RSS Feeds, etc. • Conduct political, economic or social research and write explanatory features from social media context • Collaborated on writing project to analyze how information communication technologies, ICTs, increase information access

• Coordinate Information Architecture project to evaluate and redesign agency website, providing easier access to information and higher user satisfaction • Create and oversee implementation of information needs study to agency partners scattered in more than 15 Pacific island nations• Built digital library to house and organize organization’s resources, creating metadata using traditional cataloging rules

• Provided print and online reference services to students and faculty at academic library • Identified and recommended additional resources for users through reference briefings• Corrected auto-notice feature in ILS to save librarians time organizing overdue receipts and provide patrons with due-date warnings • Instructed patrons on how to use computer and electronic resources • Worked with reference staff to create help guide for Encore integrated search, increasing user understanding of search application and leading to more directed queries • Solidified collection scope by identifying for purchase nearly 25 region-specific resources from Latin America, sub-Saharan Africa, the Caucasus and former Soviet States • Created and ran database reports in ILS to provide statistical analysis, improving collection development and information management

• Provided US Embassy with up-to-date economic information during currency devaluation by organizing and implementing three cost-of-living surveys. Also, conducted consumer goods research for the United Nations • Examined changes to US federal human resource regulations and brought US embassy Suva up to standard• Prepared inventory of monthly top secret "diplomatic pouch" contents, overseeing its delivery and receipt at international airport • In Embassy mailroom, reviewed and updated directives regarding handling of sensitive materials

• Monitored events and trends to identify new developments in international milieu• Compiled pertinent information from primary and secondary sources; determine source integrity and information context• Researched various topics for publication by utilizing numerous resources, including interviews, commercial databases and other online sources• Examined US government and international documents to research effects of US farm subsidies on West African agriculture • Investigated and reported on US laws regarding food aid shipments and distribution

• Prepared, planned and taught basic journalism course for high school students, teaching writing and research tools to produce student-based publications• Provided one-on-one and group training on information literacy and library research skills

• Created English curriculum for French-speaking engineering graduate students, instructing basic and conversational English

• Taught various forms of information gathering, including searching government documents and principles and methods of evaluating library materials• Coached basics of source analysis, critical thinking and information dissemination

• Performed quality assurance testing of website enhancements to insure usability • Collected and analyzed customer needs, performed testing, bug tracking and wrote documentation for smooth rollout of numerous application and website releases• Lead teams to develop training curriculum and teaching aids for multiple user groups and instructed users on new applications and electronic resources