Extremely computer (Mac & PC) and software (all Microsoft products) savvy. Sound knowledge of Internet search engines. Able t o effectively manage and work with all types of customer and employee interactions. Very strong organizational skills. Sound knowledge and understanding of statistics and its applications. Great at working under pressure and meeting deadlines. Familiar with workings of a government. Organization having retired from state of Massachusetts after 23 years in IT services.Broad base of database, system analyst/programmer and project leader experience than spans 35+ years. Working with Voice Response technology since mid 1990's. Proven track record of managing diverse technical projects, staff and resources. Highly successful in coordinating multiple team efforts toward a common goal. Skillful at adapting to ever-changing priorities. Experience with development of appropriate documents (RFP, RFQ, RFR and SOW). Documented leadership ability,attention to detail and good business skills.Excellent communication skills. Managed BAs in support of EHS' eligibility engine (MA21) for 2+ years.