Provides general operational and promotion support on Sounders FC and Defiance matchdays, to support club and partner initiatives and priorities while providing excellent customer service to fans.- Engages with fans at fan facing events by providing clear instructions, encouraging participation, and creating memorable moments/positive interactions.- Set-up and takedown of events, work activities during the event, engage with and welcome fans to the event, represent the club by answering questions and providing great service.

Assist the Recreation Coordinator with the planning, implementation, and coordination of youth and adult sports leagues while maintaining a safe, fun, and enriching environment for all participants and staff.- Provide onsite supervision to volunteers, staff, and program participants to meet the needs of the activity, event, or program. Active role in mentoring and developing all staff and volunteers to meet high standards for program excellence.- Responsible for officiating games as needed/required- Determined program equipment and supply needs. Assist with the distribution, care, use, and maintenance of equipment and supplies.- Maintain supply and equipment inventories.

Improved the game day atmosphere at each event through the use of games, giveaways, contests, trivia, and music. Oversaw the design and placements of advertisements. Responsible for fulfillment of sponsorship contracts such as logo exposure and PA announcements.

• Managed attractions for Seattle Mariners Baseball team, involving customer service, teamwork, leadership, and organization. • Responsible for greeting fans, heavy lifting, setting up for games/events, selling kid’s club memberships, using ticket scanners, tracking warehouse inventory, dispensing promotional merchandise, fielding customer questions and complaints and decision-making under pressure.• Participated in mega events (concerts, festivals), and handling large groups of diverse customers, including children’s events.