John Maxey is currently a Senior Product Manager at Salesforce managing the Trust.salesforce.com site. Trust.salesforce.com (http://trust.salesforce.com/) is the Salesforce community's home for real-time information on system performance and security. Previously John was the Product Manager for Help.salesforce.com, the Salesforce site that delivers Product Documentation and connects all of Salesforce's customers to Technical Support and training resources in all 18 supported languages. Before becoming a product manager, John was a member of the Salesforce Customer Support Tier 3 Usability Team, areas of concentration included security, network connectivity, data management, Content management and Salesforce Knowledge. Prior to joining salesforce.com, John was a Project Manager at FNC, Inc. (https://www.fncinc.com/) Joining FNC in 1999, John was a strategic resource for FNC’s premier clients. By providing all levels of client support and product management through systems and business process enhancements, John helped FNC become an industry leader in the mortgage collateral processing industry.Specialties: Salesforce.com Certified AdministratorSalesforce.com Certified Advanced Administrator