With over 20 years of executive experience in Strategy & Operations, Customer Experience and Program Management, I lead cross-functional teams and initiatives that drive business transformation and growth. Most recently, as Director of Strategy & Operations at Google, I designed, built and led program teams responsible for creating and landing strategy, business operations, infrastructure, and customer success for numerous large organizations and transformation projects across the company.Prior to joining Google, I spent 11 years in the startup world serving as the Chief Customer Officer "Promise Keeper" at Mautic and Applause, as well as COO at Layer. During that time, I led everything from customer success to sales, from new solution launches to sales engineering, and from daily operations and board presentations. I am passionate about getting stuff done and connecting the dots across complex ecosystems while bridging gaps between business and technology.