John Lock Email & Phone Number

Singapore

Singapore

Leading teams in launching Infocomm Media Development Authority's initiatives: SG Digital Programs- Seniors Go Digital & Hawkers Go Digital programs.Leading teams in launching Enterprise Singapore/ SG Digital initiative- Supporting Heartland Enterprises To Go Digital- to help shop owners go digital/on line to enhance their business models.

Singapore

Supporting in start up in the Food & Beverage and Hospitality Industries.

Asia

Coached and supported all Franchisees in the APEC region, including execution of performance improvement plans, conducted business reviews and partnered with franchisees to achieve long term business results and market success, Data Analytics for quality decision making with franchisee partners/key stakeholders.Provided strategic, operational leadership and vision to the overall business to drive long and short term profitable growth for both Franchisor and Franchisees.Developed individual plan and collaborated with each franchise partner for growth and development in each market including refurbishment and relocation.Built strong relationships with international strategic business partners and facilitated effective communication to ensure quality of operations and adherence to company's Gold Standards.Launched New Restaurant Openings.Performed On Site Operations visits, helped identified success stories and opportunities.Collaborated with Franchisees on annual Strategic Planning, Budgeting, KPIs setting and controls, Marketing initiatives, Menu and Product Development, Employee Engagement, Training & Development, Quality Assurance, Food Safety Mgt, Hospitiality and Project Mgt.Worked very closely with Marketing Specialists in launching traditional and digital marketing campaigns- very focus on digital marketing initiatives- creating a web presence, optimising content for search engine, using social media platforms, other various online marketing strategies, monitoring and evaluating the effectiveness of campaigns using analytics.

Mongolia

Provided highly effective strategic, operational leadership and vision for growth and increased shareholder value.Successfully developed, directed and set up the Call Center for On Line Delivery, Phone In Pick Up and Takeaway to support the business growth.Built key partnerships and collaborated with Food Supply Vendors, Food Service companies, contractors, Architects and Designers to reduce CAPEX for all the Projects.Successfully implemented and executed the New Business Opening/Business Development Plan to meet and exceed the targets for growth.Utilitised knowledge and expertise based on the Business Development Guide, YRI APEC, to successfully implement appropriate Restaurant Designs with review of work station, layouts, FOH, BOH, Bar, Takeway and Delivery set up. This initiative had significantly reduced manpower staffing and increased labor efficiency during off peaks and peak periods.Conducted post opening restaurants Business Reviews with the Teams to keep check on actual performance vs plans, initiated action plans for controls, executions and reviews. This initiative was very effective as it contributed to the success rate of opening profitable restaurants and had achieved a very high "hit rate" of newly opened restaurants.Data Analytics for decision making, improvements and tracking of results with BODs and key stakeholders.Digital Marketing focus- Reviewing web and App presence- use of social media platforms, optimising content for search engines, other online marketing strategies, use of analytics to evaluate the effectiveness of the campaigns.Significant Achievement:1. Awarded the Leadership award in recognition for the great leadership in developing the brand & for start up operations- YUM AFBU in 2015.

Singapore

Significant Achievements:Excellent Service Award 2013 This annual award was in recognition to service providers in upholding the excellent service culture in the Hospitality Industry in Singapore - Restaurant Association of Singapore, Productivity Standards Board of Singapore and Tourism Board of Singapore.7 Star Awards.9 Gold Awards.60 Silver Awards.

Singapore

Significant Achievement:Leadership award in recognition for the leadership in launching and rolling out the Casual Dine In concept to all Dine In restaurants in Pizza Hut Singapore- YUM AFBU and YUM Global in 2010.

Singapore

Significant achievements:1. Project Leader/Dine In Champion-Business Development, launched and rolled out to all Dine In restaurants- 2005 to 2009- Casual Dine In concept. 2. Project Leader/Dine In Champion- Business Development, launched and rolled out to all Dine In restaurants- 2000 to 2004- Enhanced Dine In concept.3. Excellent Service Gold award : For outstanding contribution and commitment to service- Productivity Standards Board ( Singapore), Tourist Promotion Board (Singapore) and Restaurant Association of Singapore in 2005.4. Top Area Manager of the year in 2001, 2002, 2004 and 2008- YUM AFBU.

Singapore

Singapore

Master, Business Administration And Management, General

Bachelor, Business Administration And Management, General

Post Graduate Diploma, Food And Beverage Management

Diploma, Hotel/Motel Administration/Management