• Managed end-to-end client implementation using Propertyware software (SaaS).• Project management and coordination for single family and multifamily property management companies.• Successfully and efficiently manage multiple customer implementations simultaneously.• Managed service and package conversions, including downgrades and upgrades.• Develop and maintain quality relationships and communication with client teams.• Actively and efficiently manage implementation projects so that implementations are achieved on time and within budget to the satisfaction of clients.• Ensures all client documents are received in accordance with departmental policies, legal requirements, and customer specifications prior to starting implementation.• Ensure all documentation requirement are completed accurately and timely including constant review of tasks and statuses.• Accurately forecast activation dates and manage implementation appropriately.• Confirm banking information is valid and correct by contacting the clients.• Review and update client bank information to ensure changes are accurately made at owner and vendor levels.• Perform system setup and configuration ensuring accuracy of complex data and multi-system integrations.• Perform system walkthroughs and present complex information to a variety of audiences.• Maintain accurate records of all communication received from each client.• Successfully implement new and existing clients on intended Payments and Package products.• Understand the processes surrounding Payments and Package and how those products integrate with other solutions.• Maintain accurate data and documentation in Salesforce for tracking and reporting purposes.• Manage all levels of communication with clients and internal stakeholders on escalations from engagement to resolution.• Provide customer support until product adoption is complete and the customer is transitioned to Customer Support and/or Customer Success Team.

• Parse data sets to one main file given from services for export or import in Propertyware Software while adhering to the SLA of Services.- Data sets are parsed in relation to connectivity from reports provided.- Usually contains monetary amounts (deposits and charges).- Manipulate data using formulas, VBA, and other data tools to clean data for import.• Develop and maintain constant communication with consultant counterparts for questions/clarifications.• Identify issues as they emerge, determine appropriate course of action for resolution, and follow through to make sure the problem is resolved to the client’s satisfaction in a timely manner.• Perform system walkthroughs and present complex information to a variety of audiences.• Comprehensive training for new Analysts on tasks and processes.• Maintaining up-to-date record of the Service in Salesforce for documentation and audit.• Support Implementation Consultant in client meetings, for further clarifications/explanations during calls so changes can be made prior validation/import of data.• Live importing parsed and quality assured data (Core data, balances (if any), and chart of accounts (if any)) to the Propertyware software.• Produced and submitted timely reports to clients for quality check and approval of imported data.• Ensured quality assurance of data being imported to the client’s live account.• Ensure training quality of new hired Analyst/s for processes and best practices• Develop and maintain quality relationships and communication with client teams.• Calibrate the data team to new improvements and best practices.• All Adhocs for process improvements.• *Conducted quality assurance for data imported into the Propertyware software.

• Parse data sets to one main file given from services for export or import in Propertyware Software while adhering to the SLA of Services.- Data sets are parsed in relation to connectivity from reports provided.- Usually contains monetary amounts (deposits and charges).- Manipulate data using formulas, VBA, and other data tools to clean data for import.• Develop and maintain constant communication with consultant counterparts for questions/clarifications.• Identify issues as they emerge, determine appropriate course of action for resolution, and follow through to make sure the problem is resolved to the client’s satisfaction in a timely manner.• Perform system walkthroughs and present complex information to a variety of audiences.• Comprehensive training for new Analysts on tasks and processes.• Maintaining up-to-date record of the Service in Salesforce for documentation and audit.• Support Implementation Consultant in client meetings, for further clarifications/explanations during calls so changes can be made prior validation/import of data.• Live importing parsed and quality assured data (Core data, balances (if any), and chart of accounts (if any)) to the Propertyware software.• Produced and submitted timely reports to clients for quality check and approval of imported data.• Ensured quality assurance of data being imported to the client’s live account.• Ensure training quality of new hired Analyst/s for processes and best practices• Develop and maintain quality relationships and communication with client teams.• Calibrate the data team to new improvements and best practices.• All Adhocs for process improvements.

• Track all changes/releases requested by the client (Globe Telecom, Inc. and AMDOCS) with complete requirements via BMC Remedy and Microsoft Sharepoint.• Collected and followed up on requirements via email or phone with Change Initiators (Project Managers, Subject Matter Experts) to address incomplete items (UAT/SAT, project plans, non-compliance agreements, operational readiness forms).• Ensured all changes were approved by the respective Service Level Managers and received final approval from the Change Head.• Release advisories for the change/release activities to be implemented.• Close all completed change and release tickets from the previous day.• Provide the weekly and monthly reports of the changes/releases for that month with data pulled out from BMC Remedy processed in MS Excel and presented in MS Powerpoint.• Oversee major project deployments of the client until completion.• Facilitated the CAB meeting to review and approve daily changes.• Develop and provide weekly report of the weeks changes and present to the client which includes adhoc pullouts from the system.• Accomplish ad-hoc tasks requested by project managers and/or SPOC (data pulling, data gathering, cross-checking).● Develop and maintain constant communication with internal teams for questions/clarifications for Changes and hot fixes.● Implemented initiatives by coordinating with business leaders and points of contact to enhance business processes, as approved by the Change Head, following ITIL guidelines.• Ensure end to end project coordination across all teams.

• Develop and analyze reports as required by business in accordance with the service level agreement using MS Excel and VBA.• Update data workbooks for most of the reports via CMS Avaya on a daily, and weekly basis.• Ensure data integrity and quality of reports in accordance to the Service Level Agreement.- Adhering to report SLAs● Develop and maintain constant communication with counterparts, Stakeholders, and internal teams for questions/clarifications.• Perform Statistical Analysis as needed for the LOB/s Service Level Agreement.• Perform ad hoc tasks as required.• Develop VBA program in reports for improvement and to shorten cycle times of reports.

● Develop and analyze reports as required by business in accordance with the service level agreement using MS Excel, MS Access, SQL, Tableau and other forecasting tools.● Reporting process improvement through Macros and Access Database (KAIZEN) for value added services.● Identify issues as they emerge, determine appropriate course of action for resolution, and follow through to make sure the problem is resolved to the client’s satisfaction in a timely manner.● Perform Basic PEX analysis in in data processing to identify means and key points of discussion.● Develop and maintain constant communication with counterparts and Stakeholders for questions/clarifications.● Perform up to date statistical analysis from the data for monthly tracking and review boards.● Perform ad hoc tasks as required.

● Designed and developed program patches for the Loan Management System (LMS) using MAGIC 5.0 and Pervasive Database.● Responsible for research and development● Authored technical specification documents for system modifications and researched new technologies.● Skilled in hardware/software troubleshooting, testing, cabling, and maintenance.● Performed hardware and software troubleshooting.● Windows Active Directory Installation.● Remote support to branches – desktop sharing and/or thru call.● Research for new technology.