John Louis Go Email & Phone Number

Anchorage, Alaska, United States

Yakutat, Alaska, United States

•Utilized advanced troubleshooting techniques to diagnose and resolve Tier I and II technical issues for end-users via multiple communication channels, including a ticketing system, email, phone, and remote control software.•Provided end-users with prompt and effective technical support and assistance for a wide range of electronic devices, such as computers, smartphones, and tablets; significantly improving helpdesk response times.•Conducted device and user onboarding processes, including providing new hires with orientation, guidelines, passwords, and technical assistance to ensure seamless integration into the company's technology environment.•Managed Microsoft 365 Admin Portal and related admin portals including Exchange, SharePoint, and Teams, overseeing user management, access control, and security protocols.•Oversaw the entire computer hardware lifecycle, including purchase, setup, configuration, maintenance, decommissioning, and disposal of hardware and peripherals.•Implemented and maintained building security access for employees, including setting up access for new employees, disabling access for terminated employees, and managing changes to employee security access permissions.•Coordinated Medical and Dental Electronic Health Record account creation and deletion requests for medical and dental providers, enabling streamlined patient care and documentation.•Administered Active Directory Users and Computers (ADUC), managing user accounts, group memberships, and permission assignments, ensuring seamless access and security for all network users.•Provided support and troubleshooting for x-ray machine and radiology software, ensuring seamless functioning and transmission of scans for medical providers.•Managed cybersecurity awareness training platform utilizing software tools for phishing simulation and employee training, resulting in decrease in phishing-related incidents.

Yakutat, Alaska, United States

•Facilitated efficient and effective operations by managing calendars and schedules for senior management and board members. Coordinated all logistics and created comprehensive meeting agendas and materials to ensure productive meetings.•Maintained accurate and organized records of all meeting minutes and corporate resolutions, both in physical and digital formats, for future reference and compliance purposes.•Managed office inventory, ordering supplies and maintaining office equipment to ensure smooth day-to-day operations.•Utilized advanced accounting software to process and approve check requests and invoices, ensuring timely payments and accurate record-keeping.•Provided crucial support to recruitment efforts by creating and advertising job postings across various digital platforms, including the company's website, Facebook, and local job boards.

Yakutat, Alaska, United States

•Acted as on-site point of contact for Information Technology issues, effectively serving as liaison between the staff and the outsourced Managed Serviced Provider. Delivered Tier I technical support by performing set-up, installation, and troubleshooting of various hardware and software components, including workstations, servers, network printers, and other peripherals.•Managed the company's hardware inventory, overseeing the decommissioning of outdated hardware and the purchase of new hardware and peripherals in line with organizational needs.•Designed and managed the company's WordPress website, leading content planning and website troubleshooting to maintain a professional and user-friendly online presence.•Directed the company's social media efforts by managing the company's Facebook page, creating and scheduling posts, and utilizing the platform to drive traffic to the company's website.•Facilitated the set-up and data entry of an enrollment database of over 800 Tribal Members, ensuring accuracy and compliance with regulatory standards.•Oversaw the design, publication, and distribution of both printed and electronic quarterly newsletters, crafting engaging content and ensuring timely delivery of news and developments to the community and Tribal members.•Developed a comprehensive electronic filing system for board meeting minutes and resolutions documents dating back to 1985, streamlining organizational processes and increasing accessibility to critical information.