John Loveluck Email & Phone Number

Hobart, Tasmania, Australia

Kingston Tasmania

Hobart International Airport

Brisbane, Australia

3 month contract focused on bringing accountability to the lead generation sales team, streamline processes and rewrite the induction training package. As both existing trainers had exited the business just prior to my commencement I designed a presentation which walked the trainer through all requirements with comprehensive speakers notes. This allowed.

Tasmania, Australia

A network crisis in 2010 led to a dramatic increase of customer complaints to the Telecommunications Industry Ombudsman (TIO).The crisis severely tested our resources. However, with foresight and careful change management we were able to turn the crisis into a catalyst for lasting positive change.I was able to take a lead change management role in this.

Tasmania, Australia

As Senior Operations Manager, I oversaw a 550+ seat contact centre. This was during the time of the Vodafone and Three merger. I held a very broad remit to address major areas for improvement in customer service. I introduced numerous initiatives to build a strong, engaged staff body. Notably, I restructured progression and career paths from the front line.

Tasmania, Australia

This role saw me assume the role of advocate for the customer within our organisation. I designed numerous customer experience measuring tools that allowed us to better capture customer sentiment and satisfaction. This insight then shaped our prioritisation of resources and our service model. This was a great opportunity for me to engage the business at.

During this period I progressed through the following roles: Operations Manager, Customer Care and Premier Care Oct 2006 - Mar 2007Global Relationship Manager Jun 2005 – Sep 2006Business Support Manager (leading 160+ contact centre staff) Mar 2004 – May 2005Customer Experience and Quality Assurance Manager 2002 – 2004Team Manager Champion 2000 – 2002

Tasmania, Australia

Alongside my management roles in the telecommunications industry I co-ran this family-owned company. Spamur owned and operated the Matthew Flinders Tavern in Margate, Tasmania. We were able to turn around a run-down pub into a busy, family-oriented venue. We operated the tavern successfully for four years and then sold it as a well-running establishment.

Tasmania, Australia

Tasmania, Australia

Diploma Of Life Coaching

Specialty streams in: Executive, Business, Workplace, Health and Wellbeing, Life Cycle and Career Coaching

Advanced Diploma Of Business Management

Advanced Diploma Of Business (Human Resources)