John Lucido Email & Phone Number

Respected Leader with experience transforming organizations through Customer Relationship Management leveraging a variety of skillsets in Communication, Relationship building, Customer service, Lead Generation, Opportunity Management, Customer and Client Success. Leadership experience in facilitating the communication between a business and its customers; helping to ensure that customers get the most out of a product or service, remain satisfied with their purchase, and stay loyal to the company. Expert in working closely with customers to help them achieve their desired outcomes. My work is entirely centered around customers’ expectations, needs, and goals. I have a track record of success in many roles, by being constantly in touch with not only customers but also different teams within the organization, such as sales, marketing, customer support, and product development.Making sure that your entire business is working in alignment with what your customers expect and want from you. Responsible for addressing complex issues in a customer-centric way, analyzing customer data, build strong relationships with customers and team members, and having a deep understanding of the customer journey and different customer success methodologies. Expertise in the following processes:Onboard new customers and help them get started with the product or serviceAnswer customers’ questions and address their concernsConduct customer check-ins and proactively address customers’ needsMonitor customer health and identify customer churn risksAnalyze customer data and provide feedback to different teams within the organizationWork closely with the sales team on upsells and cross-sellsTake on special projects as needed

• 

  Ramapo College Of New Jersey