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• 15+ Years IT Customer Service & Call Center Experience.• Countless Bright House Networks Awards, Achievements & Kudos.• Over 20 years of experience in the installation, upgrading, repairing, and technical support of computer hardware & software. • Expert with the computer operating systems of MS-DOS, Windows 3.x/95/98, NT 4.0, ME, 2000, XP, Vista, 7, and 8.• Practiced & experienced in the fields of Technical Support and Customer Service.• Experienced as an Administrative Assistant; practical knowledge of and expertise in all secretarial skills. Typing speed of over 60 WPM.
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Eus Desktop Tech Contractor For Pandemic SupportSilicon Valley Bank May 2021 - Nov 2021Remote -
Validation Technician (Mid-Level)Intel Corporation Feb 2021 - May 2021Chandler, Arizona, United StatesTest and validate pre-production hardware and silicon parts. -
It SpecialistFema May 2020 - Feb 2021RemoteReservist for the IT Cadre -
Lab Tech Specialist/Engineering SupportIntel Corporation Aug 2018 - Jun 2019Hillsboro, Oregon, United StatesAssisted onsite personnel and engineers in testing new top-secret silicon parts/chips and helped troubleshoot and repair industrial equipment and boards in a semiconductor lab environment.
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Technical Support RepresentativeAltice Usa Feb 2017 - May 2018Newark, New Jersey, United StatesTechnical Support Representatives troubleshoot calls from Optimum Online and Optimum Voice customers who are using the supported software/hardware. Provides the highest quality customer service while guiding and educating customers through established troubleshooting procedures. -
Rostering Team LeadHoughton Mifflin Harcourt Mar 2016 - Jun 2016Orlando, Florida, United StatesWorked mainly with schools to troubleshoot issues pertaining to importing/exporting/and modifying teacher and student accounts in multiple HMH platforms (K-12 grades). -
Technical Support RepresentativePlumchoice Jan 2010 - Dec 2015RemoteProvided technical and network problem resolution to end-users, interviewing clients to identify root causes, and develop diagnosis to resolve issues. -
Product Specialist IiBright House Networks Feb 2006 - Dec 2009Maitland, Florida, United States• Helped customers restore internet services• Corrected customers' account issues• In charge of & responsible for the HSD mailers project• Earned many NCTI technical certificates• Helped new hires through mentoring responsibilities -
Technical Support RepresentativeConvergys Feb 2001 - Jan 2006Provided technical support to users of SBC Yahoo DSL Internet Service, researching and answering questions, troubleshooting problems, and escalating service issues to the proper department for resolution.
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Technical Support RepresentativeConvergys Oct 1999 - Oct 2000•Technical Support for Gateway•Supported Consumer & Business Clients with Hardware & Software•Telephone Support for Hardware Installation & Troubleshooting•Software Support for Various Application
John Lucie Skills
John Lucie Education Details
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Frequently Asked Questions about John Lucie
What is John Lucie's role at the current company?
John Lucie's current role is Highly experienced tech.
What is John Lucie's email address?
John Lucie's email address is jl****@****ail.com
What schools did John Lucie attend?
John Lucie attended Valencia College.
What are some of John Lucie's interests?
John Lucie has interest in Animal Welfare, Environment, Health.
What skills is John Lucie known for?
John Lucie has skills like Product Development, Competitive Analysis, Product Management, Customer Service, Account Management, Leadership, Team Leadership.
Not the John Lucie you were looking for?
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John Lucie
Austin, Texas Metropolitan Area -
John Lucie-Smith
North Sydney, Nsw
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