Eus Desktop Tech Contractor For Pandemic Support
May 2021 - Nov 2021
AeroLeads people directory · profile
John Lucie Email & Phone Number
Highly experienced tech
1 work email found
@svb.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Role
Highly experienced tech
Location
Phoenix, Arizona, United States
Who is John Lucie? Overview
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Quick answer
John Lucie is listed as Highly experienced tech based in Phoenix, Arizona, United States. AeroLeads shows a work email signal at svb.com and a matched LinkedIn profile for John Lucie.
John Lucie previously worked as EUS Desktop Tech Contractor for Pandemic Support at Silicon Valley Bank and Validation Technician (Mid-Level) at Intel Corporation. John Lucie holds Associate Of Science (A.S.), Information Technology, Dean'S List from Valencia College.
Company email context
Email format at svb.com
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{first_initial}{last}@svb.com
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Profile bio
About John Lucie
• 15+ Years IT Customer Service & Call Center Experience.• Countless Bright House Networks Awards, Achievements & Kudos.• Over 20 years of experience in the installation, upgrading, repairing, and technical support of computer hardware & software. • Expert with the computer operating systems of MS-DOS, Windows 3.x/95/98, NT 4.0, ME, 2000, XP, Vista, 7, and 8.• Practiced & experienced in the fields of Technical Support and Customer Service.• Experienced as an Administrative Assistant; practical knowledge of and expertise in all secretarial skills. Typing speed of over 60 WPM.
Listed skills include Product Development, Competitive Analysis, Product Management, Customer Service, and 3 others.
10 roles
John Lucie work experience
A career timeline built from the work history available for this profile.
Validation Technician (Mid-Level)
Test and validate pre-production hardware and silicon parts.
Feb 2021 - May 2021
May 2020 - Feb 2021
Lab Tech Specialist/Engineering Support
Assisted onsite personnel and engineers in testing new top-secret silicon parts/chips and helped troubleshoot and repair industrial equipment and boards in a semiconductor lab environment.
Aug 2018 - Jun 2019
Technical Support Representative
Technical Support Representatives troubleshoot calls from Optimum Online and Optimum Voice customers who are using the supported software/hardware. Provides the highest quality customer service while guiding and educating customers through established troubleshooting procedures.
Feb 2017 - May 2018
Rostering Team Lead
Worked mainly with schools to troubleshoot issues pertaining to importing/exporting/and modifying teacher and student accounts in multiple HMH platforms (K-12 grades).
Mar 2016 - Jun 2016
Technical Support Representative
Provided technical and network problem resolution to end-users, interviewing clients to identify root causes, and develop diagnosis to resolve issues.
Jan 2010 - Dec 2015
Product Specialist Ii
• Helped customers restore internet services• Corrected customers' account issues• In charge of & responsible for the HSD mailers project• Earned many NCTI technical certificates• Helped new hires through mentoring responsibilities
Feb 2006 - Dec 2009
Technical Support Representative
Convergys
Provided technical support to users of SBC Yahoo DSL Internet Service, researching and answering questions, troubleshooting problems, and escalating service issues to the proper department for resolution.
Feb 2001 - Jan 2006
Technical Support Representative
Convergys
•Technical Support for Gateway•Supported Consumer & Business Clients with Hardware & Software•Telephone Support for Hardware Installation & Troubleshooting•Software Support for Various Application
Oct 1999 - Oct 2000
1 education record
John Lucie education
FAQ
Frequently asked questions about John Lucie
Quick answers generated from the profile data available on this page.
What is John Lucie's role at their current company?
John Lucie is listed as Highly experienced tech.
What is John Lucie's email address?
AeroLeads has found 1 work email signal at @svb.com for John Lucie.
Where is John Lucie based?
John Lucie is based in Phoenix, Arizona, United States.
What companies has John Lucie worked for?
John Lucie has worked for Silicon Valley Bank, Intel Corporation, Fema, Altice Usa, and Houghton Mifflin Harcourt.
How can I contact John Lucie?
You can use AeroLeads to view verified contact signals for John Lucie, including work email, phone, and LinkedIn data when available.
What schools did John Lucie attend?
John Lucie holds Associate Of Science (A.S.), Information Technology, Dean'S List from Valencia College.
What skills is John Lucie known for?
John Lucie is listed with skills including Product Development, Competitive Analysis, Product Management, Customer Service, Account Management, Leadership, and Team Leadership.
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